I have my car for 2 weeks, been complaining everyday, trying to chase them up, but they ignoring me. Driver lied to me that car dont have scratches, next day on a day light after car wash i seen that all car been scratched! Asked them are they can polished they said yes we can. But it took me 1 week to get that answer. But now is 2nd week and they literally disappeared, i called them left voice messages. Even messaged to Mike in whatsapp. But he is ignoring me. Dont buy a car from them. Bcs they are liars.

I am appalled at the service I received from Brad and Cath at Prestige Cars and also the Director Thomas. I bought a Mercedes A Class from them, put down a deposit on the car, they did not let me come in for an appointment, it was all on Whatsapp. When I picked up the car, it had a womens possessions left in the glove compartment, it also had the previous owners information (personal information) logged into the system. I could not do anything. I was told the car had a great spec, I could not access Apple Car Play as the previous owner was logged in, they promised me to book me in a garage, messed me around for three whole weeks, speaking to me like I was a piece of dirt, and being told that the Director is "fuming at me". What a way to speak to a customer!! I have never complained about anything in my life but I feel obligated to warn others of my awful experience. I got spoken to awfully and looked down on. When Cath the "after sales" lady rang me, she was too busy ordering a Mcdonalds drive thru (whilst on the phone to me) than to actually listen to what I was saying. I eventually made them realise they needed to refund me some money as the car did not have apple car play and it would cost £299 to install. They did this eventually after 20 odd calls to them, and trying to hold me to ransom for the money saying they would do it when my old part exchanged car sold! Shocking. They then told me they had contacted the previous owner to log her out of Mercedes Me, I ended up having to locate her myself, and she was so appalled they had her personal info on there. Furthermore I was told the car had parking sensors, it does not. I am being told Bradley made a mistake on this and there is nothing they can do. In addition to all of this, when I tried to complain Cath the after care lady did not even understand the concept of a complaints policy, and that you formally have to respond. She still has not responded to my complaint. I am in the process of contacting the ombudsman but I do not want someone to go through what I have. Please think twice before getting into anything with these.

Great service

Amazing service thank you for my new car Charlie!!

Please please please do not buy from these idiots. Brought a car a few months back, the following day everything went wrong. Contacted them to sort out the issues with the drive belt which they asked to bring the car back. Drove 50 miles to have the repair done only for them to turn round and say they couldn’t do it at that time (it was booked). Had to get the AA to deliver it. Waited 3 days without a car, they contacted me to say it was done but charged me £300 as it wasn’t covered under the warranty. I contacted the Warranty company to check only for them to say that this company hasn’t paid the bill so therefore I wasn’t covered!!!!! Needed a car so paid it, got home and the cam belt snapped!! Sold the car in the end as I wasn’t getting anything from these d**k heads and lost £2k PLEASE PEOPLE, DONT BUY FROM THESE MONEY GRABBING….

Amazing service form start to finished black packed the car how I wanted within a good budget thank you

I have been on contact with Charlie who was always helpful! All the way to receiving my c class which came on the time I have been giving! All in all great service and a great car! Thanks charlie For all the help