Tom Costin from Prestige Cars Kent in response to Superb people, Even better cars

Dear Benjamin, I'd like to thank you for visiting Prestige Cars Kent and for taking the time to leave a review. We pride ourselves on offering some of the most competitive part-exchange valuations in the market so I'm glad you took the opportunity to part-exchange your vehicle. We hope your wife is enjoying her new car, please contact us if we can assist you further. Sincerely, Tom Costin.

Tom Costin from Prestige Cars Kent in response to Just avoid.

Dear Sir/Madam, I would like to apologise for your experience with Prestige Cars Kent, this is certainly not indicative of our customer service whatsoever and I would appreciate your help in investigating this interaction so we can deal with the Sales Executive appropriately. If you would like to email me directly on tomcostin@prestigecarskent.co.uk for a confidential discussion it would be greatly appreciated. Once again, please accept my apologies for your experience and I hope you give us the chance to rectify this in the future. Sincerely, Tom Costin, Prestige Cars Kent.

Service from Prestige Cars Kent in response to Amazing service and attitude 10/10*

Thank you for the great feedback! Kind regards Prestige Cars Kent

Tom Costin from Prestige Cars Kent in response to Very bad experience

Dear Sir/Madam, I apologise that it seems you have not had a positive experience with Prestige Cars Kent. We strive to give our customers the best customer service possible and take all feedback seriously. I would like to try and ascertain the breakdown in communication with yourself and pass it on to the correct member of staff so we can attempt to resolve this issue for you. I understand you have no provided your details but feel free to contact me directly via tomcostin@prestigecarskent.co.uk for a confidential discussion. Sincerely, Tom Costin, Prestige Cars Kent.

Tom Costin from Prestige Cars Kent in response to 5 stars

Dear Daniel, thank you for leaving such a great review. We strive to offer our customers the best service around so it is encouraging to see that you have had a good experience. I will be sure to pass on your feedback directly to Luke. We look forward to assisting you again soon when you decide to purchase a new vehicle! Sincerely, Tom Costin, Prestige Cars Kent.

Service from Prestige Cars Kent in response to Very Helpful – no pressure

Thank you for the great feedback! Kind regards Prestige Cars Kent

Tom Costin from Prestige Cars Kent in response to Ghost cars

Dear Lisa, I apologise that you haven't had the best experience with us here at Prestige Cars Kent. We certainly do not intend to waste anyone's time whatsoever, Due to our rapid expansion, a small number of cars are stored at a secure compound less than a minute away from our main showroom. We value your feedback and it has been fed back to the senior management team. Please accept my apology for your experience and I hope you will consider us again in the future for your cur buying needs. Sincerely, Tom Costin, Prestige Cars Kent.

Tom Costin from Prestige Cars Kent in response to Appointment made to see a car

Dear Daryl, Thank you for taking the time to provide us with your valuable feedback. It saddened me to read about the shortfalls you experienced with us and I completely understand the disappointment you felt. Your feedback does not go unnoticed and I will be sure to share this with the Stock Manager and the wider team as part of our plan to continuously improve the customer experience. I hope that you allow us to welcome you on another occasion in the near future. Sincerely, Tom Costin, Prestige Cars Kent.

Tom Costin from Prestige Cars Kent in response to Very helpful and a great service

Dear Will, Thank you very much for leaving a review, it is great to hear you had a positive experience with us. We hope you both enjoy your new cars and look forward to welcoming you back when you decide to change your cars. Sincerely, Tom Costin, Prestige Cars Kent.

Tom Costin from Prestige Cars Kent in response to Top Notch, Very happy

Dear Olimpia, Thank you for your review, it is great to hear you had such a positive experience with us and thank you to your Uncle for recommending us! Our team of dedicated Sales Executives and buyers are excellent at sourcing the correct vehicles for our customers so it is good to hear you are enjoying your new car. If we can be of any further assistance please do not hesitate to contact us on 01689660603. Sincerely, Tom Costin, Prestige Cars Kent.