I went to prestige motors in newton in willows as we had seen a Dodge Journey that thay were selling for £8250.00 the car needed some minor work doing to it they agred to do the work and sort out the fiance out and the car would be ready for me to collect on the friday 23rd may 2014 i told dominick the salesman no later as i was going away on the 26th may 2014 i arived on the 23rd may to pick up the car as agreed no work had been done to the car. We went to find the salesman (dominic) he said don't wory about it we had to order the parts so we will do it all together so i took the car on the grounds the work would do done and then paid the £2250.00 deposit and the rest throught moto nove fiance. The faults were Back seat panal missing, Back wiper missing, two tears in the front seats, wing mirrors was not working, two large dents in the bonnet, back bumper had only two clips, front bumper was held on with cable ties and still is to this day, door water seal was missing, and the back passenger door had a twist in it and a crack in the paint work. As I start to look around the car there was a colour changed in the paint work on the boot and right side wing where it look like its been resprayed. He told me to phone when I get back so I did on saterday 31st may 2014 then had to speak to the after sales woman (louise) she ask me to bring the car down the week after but we can't give you a cousity car so I took the car down on monday and had no car for the week and on saturday the end of the week she phoned me to come for the i went up and all they had done was the window and the mirrors she said to me she would book it back in. I phoned back the week after and asked to speek to louise but she left and serah took her job she dident know what she was doing on the car so I emailed her all the problems so she could booked it in she dident want to give me a cousity car as she said we dont give them out after a week of argueing with her she gave me the wores car ever my little girl said dad this car is mankey it had mouldy food green stuff growing on gthe window coke cans it was all stick full of dust and dirt I got there as they was closeing the man there told me that is all they had and to phone back in the morning i drove the car home and look at the car and noticed the car he gave me had no tax disc i phoned the day after they was willing to give me a difrent car seven weeks went past all the bits of work got done.there was still a one inch gap between the light and the bumper it tuck sevrel months to fix these minor problems apart from the juddering and the cut in out as the said they dident know what was wrong with it and to phone back when it dose it again so i did it was the day after lee the mecanic askd me to bring it back so i did got the car back and still the same juddering and it cut out in the road after about 10 mins it started again this went on for some time I emailed sarah two or three times but got on reply. emails after emails and phone call after phone call all thease dates are all the emails I sent to them 4 june , 23 june , 15 july , 18 july , 2 aug , 26 oct.( All emails are all together) they never sent one back. It was the 15 july when the turbo was making a noise and juddering and still cutting out as I spock to lee the mechanic over the phone several times about the juddering and cutting out it was on 26th oct the car was still juddering and kept cutting out a number of 9 times it cut out and the more it cut out the harder it was to start again you had to wiggle the key fob for it to start so i took it to a garage to run a diagnostic on the car. By this point sarah had left and cheryl had took her job and she dident know where they was up to soI emailed her the problems so I told cheryl i was takeing the car to a local garage to run a diagnostic she said they would not pay for a thrid party for the diagnostics on the car when we can do it. I told her no just fix the work that needs fixing so she agreed it was a fault on the turbo boost large emmission leak and a faulty EGR valve that was causeing the car to judder and a faulty ignition swith.it was on the saturday 15th November at 3oclock is when the car would not start againso I took it back to the garage on monday the 17th November near where i live he had he had the car two day the problems where still there and the egnithion switch had completey gone. It was the 22nd nov 2014 wich was the last time i sent an email to them Alister was the newest one there as all the other 4 girl had left he sent me a tx of his phone on tue the 25th nov at 1.23 pm saying Hi robert, could you please forward emails to enquiries@prestige-motorsdirect.co.uk I still have the tx on my phone from his phone. So i phoned him back and told him ive sent them all over he said we have no emails or info on the car and work we have done so I sent them all back over to him leave it with me so i did 2 weeks pass then I phoned him he said he will speek to his boss when he comes back from the car autcions another week passed i phoned him back he said you only got one month warranty on the car and it ran out. They had that car nine week out of the five and a half months it was working he never got back. I phoned moto nove and they give them so long to respond. It was on the 19th December I phond back the finances ands they was going to send some one out to look as the car on the 19th January no one came and thats when i got the letter of them thats when i phoned the ombusmen. Im sorry to say that the garage and moto nova have completley let me down and lost all trust

A year ago I bought a BMW from them.. £16k it cost so not a cheap car.. It had 4 run flat expensive good tyres on it when bought; they said the breaks needed changing so they will do that and then pick up.. When we went to pick up, the car hadn't been touched, we went back a few days later and they had taken all 4 tyres off put cheap budgets on!! Not even run flats so if I have a burst in stuck because car doesnt come with a spare wheel!They Said they are waiting for a new set to come in... Then it was no record.. Then it was a car was coming in and they were swapping tyres.. Then they had a problem with supplier then they started to never call back or email etc .. This was April 2015...I've been for MOT today they said breaks need doing.. I said they got done last year and BMW specialist said the breaks have never been changed.. Being ignored by phone and email and face to face they will contact me as there is nobody to speak to supposedly.

I purchased a toyota aygo 8wks ago from this garage& need to warn others to not even contemplate handing their hard earned money to this "establishment" that is run by cowboys. After noticing the car veering to the left when driving& not gaining any speed in the rain& being thrown across the lane when a vehicle overtakes mine i had the tyre pressure&tread etc checked which were all ok so I booked my car into my local trustworthy garage to be looked at. Imagine my horror when told upon inspection it was clearly visible that the car had been in an accident. The wishbone was twisted which was why the car was pulling to the left. & the left hand side of the car was not actually metal but filler& also there was something rattling about inside the engine which they couldn't locate. The mechanic asked had I been informed when purchasing the car that it was a damage repairable. To which I certainty wasn't as I would never have considered buying a damaged vehicle as I need a safe stable reliable car as I travel to work on the motorway. I came home& contacted prestige &after explaining what I'd just been told about my car was informed that paul the salesman who sold me the car was off until the next day& would ring me in the morning. By 12.30 the next day after no call from the garage I rang to be told paul was busy with a customer& would ring me back. 2hrs later I managed to have a phone conversation with him where I was very smugly told by him there's nothing I can do it was on the auto trader advert that the car had been damaged. To which I informed him that I never viewed the vehicle on the auto trader I viewed it on prestige motors website which did not state any damage to the car (which I still have the screenshots of the car & links to their website on my phone) also he never warned me upon purchase that the car was a damage repairable. To which he replied I know I didn't but legally I don't have to. I asked to speak to the owner& was told "he doesn't talk to the public" but look lisa I'll have a word, see what he says & get bk to you before we close .... which he didn't. So the next day come late afternoon &after not hearing anything bk from the garage, I rang again only to be told very patronisingly by Paul the salesman that the owner isn't willing to except any liability& "lisa its like I said you haven't got a leg to stand on" even though the car is still under warranty ( yes but only mechanical lisa) so the fact that it's dangerous, Was sold under false pretences to myself & the law states that they have an obligation to refund my money. Replace or repair the vehicle prestige seem to think that now they've got my money in exchange for a dangerous damage repairable car that they were aware was damaged even though I was not, they think they have no legal or human right to fix this. So today I will be seeking legal advice & in the meantime warn others to stay away from prestige motors

Having attended this garage and seeing the number of vehicles for sale and the professional look I was confident of finding a good solid vehicle but that was not to be. We bought a vehicle with full service history and a promise of two new front tyres. We part changed our current vehicle and at the time of agreeing the purchase were offered a good price, which we accepted. On the day my wife picked up our new car, the sales man then decided our PX was not worth what was originally agreed and reduced the offered price by half. In shock and under pressure my wife agreed to pay extra amount to ensure she bought the car she wanted. Two days after purchase, the vehicle had a clear acceleration issue, we contacted the dealership and they told us to return the car so it could be fixed, which my wife did so and picked it back up the same day. She was assured it was repaired with no issues. The next morning the vehicle was even worse than previous, there was a clear lack of power and now the heating/air conditioning sounded like we had an extra car engine. I checked the car fully and found that the two new tyres were in fact used part worn standard tyres, which should have been run flats. We again contacted the garage who told us to once again to return the vehicle so we booked it in when they had a free slot. Before we returned the vehicle for the agreed appointment my wife found one that the front left tyre was flat. She arranged for the vehicle to be taken to ATS for a new tyre, it was there we found out the true state of the vehicle. Both front tyres were shocking, one had been repaired twice previously and was put on the vehicle when we were told it would be new. We also found out the breaks were badly corroded and worn irregularly. The manager at ATS was so concerned he looked further at the vehicle to find there was a major oil leak also My wife returned the vehicle and we were able to obtain a full refund except for the £60 of fuel we had put in the vehicle. From our experience there is a clear lack of quality control, a lack of knowledge and care from the mechanics. If you are buying a car from this garage please do so as a last resort and ensure you have a full independent inspection on the vehicle as its not only money you could loose.