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Very satisfied on the workman ship done to my audi . Very friendly staff Very understanding of needs of my vehicle. An a new vehicle to suit me Only done what was needed . Very satisfied an happy . AAA+
Left my car here for MOT. No communication at all on their part. Was left without a car to get home in as they did not call me and were closed when I phoned them. Was told I could not take my car away as it was illegal. Charged £1,000 for work to windscreen wiper fail. They kept my car for three days. I asked several times for a quote / estimate but they made excuses and said they would get back to me but didn't. When the car was eventually ready to collect I was told it was £1,000. Absolutely shocking service all round.
Absolute joke of a place!! I had my car booked in for an MOT today, dropped it off at 9AM. I had heard nothing all day until i phoned myself at 4:30pm! After phoning I was then told it had failed and they had already started the work and my car won’t be ready until 11AM tomorrow!! They told me my bill would be £400 for a change of front brake pads and a wiper!! They did not phone me to inform me of any work that needed to be done and then when I told them i do not want them to do any work on the car they then said they would phone me back to let me know what had been done already. They did not phone back so when my Mom phoned back they then lied and said I gave permission to them to carry on doing it even though I was with several people who heard the conversation. I then told them I do not want the work done and I’m coming to pick my car up. I got there and they are changing the pads on the car!! It then took them only 15 minutes to remove the pads and replace the wheels!! HOW DOES THIS CONSTITUTE TO 3 HOUR WORTH OF LABOUR COSTS OF £220!!! They then lied and said that they had tried to call me so I showed them I had not received any calls and they said “oh”. I have never received such awful service for my car!! They are here to rip people off and I could not warn anyone off this car garage enough!! They were sarcastic and extremely unprofessional. I will not be returning here again. I will be reporting them to the Motoring Ombudsman and I will be getting a second opinion for my MOT.
Overpriced, didn't communicate and carried out work without authorisation. Charged for parts damaged by the mechanic, didn't provide a quote when requested before the work and was given a falls price over the before collection. DO NOT USE! 🚫
Reviewer has confirmed their email address
Took my Vauxhall combo in for MOT. Was given a job list of 1 new tyre, rewired horn which is cheaper than fixing the original, replace handbrake cable and replace a exhaust mount. Didn't provide a quote until the 4th day of having my van . Was quoted £1100.00 which is about £300.00 dearer than all local garages. Went to pick up and reluctantly pay this ridiculously overpriced invoice and was presented with an invoice totaling £1449.00. The invoice includes 2 tyres at £85.00 each + vat, £444.00 + vat for labour on the replacement of the handbrake cable (a 2 hour job) , a wiper arm which was broken by the mechanic installing the new horn at a price of £90.00. I paid the bill to get my van back and contacted my local Vauxhall dealership and was informed it's illegal to conduct work on your vehicle unless instructed. Legal actions will be followed up. Please don't use this garage it's very stressful to be ripped off when you have a family to support.
Reviewer has confirmed their email address
£250 to change a headlight buld during MOT. Halfords price £7.50 + £ 5.00 fitting charge.
I have used Prestwood garage for a number of years for my m.o.t. and service and have never had reason to complain. Recently, I took my car in for an interim service, not realizing the garage was under new management. When I came to pay the bill I had a terrible shock as it was nearly double what I paid last year. The staff were very unsympathetic and said the reason being was due to the war in Ukraine and labour costs.I know this is not accurate as my partner has just had an interim service at his garage which was roughly the same price as I paid last year. They even stated that if I were to have a full service it would cost over £700. I advise anyone who thinks about taking their car to this garage to get a quote first, or better still go to a different garage which I will be doing in the future.
Reviewer has confirmed their email address
I was a loyal customer of Prestwood Garage but the business has been sold to a new owner. I didn’t know this when I booked my car for a service. In the past I paid a fixed price for a car service and if anything extra needed doing I got a phone call from the garage. Not this time. Prestwood Garage went ahead with work I had not agreed to and when I went to collect my car the bill was £205 more than the fixed price I had been quoted. I challenged this with the manager but was fobbed off with excuses. I needed my car so I had to pay. Don’t use Prestwood Garage.
Reviewer has confirmed their email address
Yvonnefletche in response to Don’t use Prestwood Garage
Same happened to my son ,terrible service ,should be closed down ,ripping off people ,absolutely disgusting,should be ashamed of themselves ,hope it happens to them in rje future,
Shockingly over priced. They replaced my Alternator belt on my Peugeot 5008 on 2nd October and charged £250 when the Peugeot Main Agent quoted a fixed price of £130. Unacceptable that they took advantage and rip-off because I couldn't get to the main agent as my belt had snapped. I did query the price with them but seems that their skilled mechanics work at a snails pace to pad out the time taken to fix things. It was just a fan belt replacement - nothing else wrong and £250!!!!! Will never go back there and if tempted, I advise you use a main agent as it will still be cheaper!
Reviewer has confirmed their email address
Awful service Would not recommend unless you want to be ripped off and sworn at
Prestwood Garage Cars Ltd (CLOSED DOWN) is an Independent dealership that is based in Stourbridge. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Prestwood Garage Cars Ltd (CLOSED DOWN)
Bridgnorth Road
Stourbridge
West Midlands
DY8 3PY
| Mon | PERMANENTLY CLOSED |
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| Wed | PERMANENTLY CLOSED |
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| Fri | PERMANENTLY CLOSED |
| Sat | PERMANENTLY CLOSED |
| Sun | PERMANENTLY CLOSED |
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