Purchased brand new car with a Service Contract Nov 2018. Car went for its first service and advised me there was no Service Contract for this car on their data base. Apparently they forgot to register the Service Contract.. Progress Bedford were taken over by Marshall March 2019. Neither company has so far accepted responsibility for this situation, meanwhile I am out of pocket to the tune of the cost of the 2 Services plus cost of having to pay for the 1st Service. In all we are heading north of £1000 if you take the cost of my time involved in this matter.The responsibilty lies with the Progress Group headquartered at Kettering under the name Progress Suzuki Kettering. My advice would be to avoid both Progress Suzuki and Marshall at all costs. Both Companies have not got the backbone to accept any responsibilty. for a mistake that has been made. "Corporate Pass the Buck"at it's best.

Car went in for cambelt and water pump. Next day was overheating and coolant pouring out. Breakdown guy said it was from the cambelt area. The dealer said it was a hose that needed replaced and unrelated to the previous day’s work. Further £124. They send you a health check review on video. The technician pointed out a tyre with wear on the edge, corroded suspension, corroded exhaust and said it would be an mot failure. The mot was arranged for the following week but I cancelled and booked elsewhere. The car passed with no advisories. I asked about the areas raised by the Skoda technician and was told those weren’t even advisories. Would you trust Progress Skoda in Bedford with your car?

Took car in for service and MOT at Progress Skoda in Bedford. Car broke down 4 times with mechanic. Fuel pump was the last part put in. Drove car for over 6 months with noise after being told by Bedford it would stop. kwikfit diagnosed noise. Horrified to find fuel pump had been wrongly put in by Bedford progress Skoda. Still waiting for a refund from them. Would never recommend this garage. Dreadful customer care. If I had not had head office involved would have not got as far as I have with this company.