Just collected my partners new Suzuki Swift,had a great deal,we are both delighted.Been a pleasure to deal with them,professional and efficient,excellent product knowledge and excellent hand over.A super little car,definitely would recommend.Thanks again.

I have spent with quests both through work and personally for over 20 years and never had a problem. It certainly appears however that a company is usually remembered more for how they deal with a problem. My last car which was brought new from quests 6 years ago (bright yellow Adam and loved by my wife) with a lifetime warranty (no need to visit any other garage) has been in to them twice a year for MOT and service along with several warranty repairs since the day we purchased it with the exception of a tyre change as quest no longer do them. It was observed by the mobile tyre fitter that there were 4 dents in the underside of the car (pointed out to me before work commenced) that had unbeknown to me or my wife likely been there a while. It is clear from videos we all get of our cars on the ramps at Quest that they use blocks, I have those videos in my email inbox, looking back at one of mine, I made, and stand by the claim to Quest that the damage was done while the car was in their care, which they seemed to agree with after I showed them the damage and asked for their insurance details and they directed me to their bodywork repairer to quote for the car to be fixed. Sadly though it seems that the £1200 to pull the sill straight is an admittance too far. And the letter from their legal advisor now tells me ‘it is not for us to prove we didn’t it is on you to prove we did’. I am not unreasonable and have hoped all the way through the difficult to conclusively prove process that Quest would be fair with their assessment of how the car was damaged and I am gutted that after all the good years of dealing with them this is where my wife and I find ourselves. I would advise anyone sending their car in to Quest of the need to thoroughly check the underside of your vehicle for damage when collecting as Quest will (some might say quite rightly) not accept it was them, no matter your need to have never taken your car to any other garage. What’s worse is that a car my wife has looked after and loved since the day she saw it on Quests forecourt now feels broken to her and yes she may well be daft for being so attached to something but I prefer her happy and this whole process has left her sad. I have attached the picture, any advice would be gratefully received, also if anyone finds similar damage to their vehicle or has done in the past.. Karl

Excellent customer service from the team at Quest Motor Group in Braintree, very happy with my Renault Captor. Thankyou for all the help, advise and guidance. Thankyou.

I put on a review of Quest Motors on the website a week ago. I have had a reply to my review and would like to pick them up on their comment. As I said the review went on a week ago. They say I have had contact with Jacqui Frost of After sales. I can guarantee that I have NOT had any such contact. Get your facts right first. My last form of contact from her was in early April as I said in my review. I have NOT had any update since that. I have noted your comments on the claim being a drawn out process,but this was brought to Quest attention in 2018 !! I await your reply. I suggest you speak to Jacqui. I have given up on her.

Just purchased a used Citroen C4 Picasso from the Quest Motor Group in Braintree. From the initial phone call the day before to the wave goodbye as we drove off in the car, we received from Steph "good old fashioned customer service",. Steph could not do enough to help and put us at ease after our early morning drive from Buckinghamshire. Oh, and we received a great deal on the car. It was well worth the early start and 140 mile round trip on the M25 & M11. We would not hesitate in recommending this friendly and efficient family business.

Awful service staff rude and very unprofessional. All about getting more and more money from you for a fault that they should of repaired at a cost of £1800 but didn’t then try to charge you the £90 diagnostic fee to put right there error!!!!! avoid quest motor group maldon.

From the very first phone enquiry the salesman Nathan was very helpful and efficient without being too pushy. I knew exactly what I wanted and had shopped around for a white Vauxhall Viva. Quest not only offered the best price but also the best service. My husband and I had been involved in an accident and my husband had been quite badly injured and although my injuries were significantly less I still felt unable to drive the distance to Braintree to pick the new car up. They made things so much easier by delivering the car to my home. I would thoroughly recommend Quest Motor Group in Maldon to anyone and would also like to thank Nathan for his kindness and help in making this such a smooth purchase.