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14 reviews from our car dealer reviews community
Leave a review for R & W Cars
Leave a review

14 reviews from our car dealer reviews community

Leave a review for R & W Cars
Leave a review
" I log book "
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased our car 3 months ago still no log book. I have called three times trying to sort the problem and have now been told that it must of been lost in post and that I will have to pay the £25 fee to get another. No offer to even at least pay half as It’s not my fault that I haven’t received it ( upon calling dvsa with the green slip I find out that they gave my not the most recent log book slip either) but also if they did sent the logbook and it’s has been lost then it’s not there’s either(if that is true I will never know) but just as good customer service the offer to contribute to at least half would of been the exact customer service that anyone would expect. But all I got was some smug man being very polite basically saying no as he knows there isn’t really anything I could do about it but pay the ££ myself. And at the end of the call I get….. now do call again if there is anything else I can help with! That being said the car I have had no problems with at all but once the sale is done. Don’t expect any good service from these as it’s the money they want and after that the door and friendly service closes.

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+1 Found this review helpful
"Satisfied"
3.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

nice staff good extended road test.no hard sell.

"AVOID!!!!!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID this garage it is run by crooks! Do not trust these cars, and don't trust where the cars have come from! These sales men will not tell you that the car has been in an accident, they will happily sell them. So many problems with the car since I have purchased. Ended up spending a fortune repairing the car. I will never buy from here again and urge people to stay clear! They are quick to sell but completely dishonest about the cars history! I will tell all my friends and family to avoid this garage. Absolute crooks!

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+2 Found this review helpful
"Very satisfied I'd definitely recommend"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'd definitely recommend R&W Cars. Sales people very helpful and not pushy. Huge selection of cars, arranged in a good order to save us having to look at all of them.

"Truly satisfied customer from Norway "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my first car in the UK at this dealership and is utterly pleased with both the car and the service received. I highly recommend this place if you are looking for a car!

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"AVOID AVOID AVOID"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely Horrible AVOID AVOID AVOID I should of read reviews on this company before I purchase a car from them, during the COVID-19 lockdown my current car broke and was not worth fixing so been looking for a particular car which I found at R&W Cars Peterborough they even though I’d had all the questions answered they wanted me to sign all the paperwork before they would get the car ready so given the current circumstances of the lockdown I did WHAT A MISTAKE THAT WAS so I arranged to collect the vehicle on the Saturday on late evening on the Friday I received a call from the manager saying their service centre has been closed due to a Covid outbreak ok so I wasn’t able to get anymore time off work both sides agreed to have the vehicle delivered the following Wednesday! so the vehicle arrived as promised and the delivery driver could not get away fast enough asked me to sign the paperwork as he was unloading the vehicle when the vehicle was off loaded he handed me 2 keys for the vehicle and said the flip key is broken and that’s how he got given the keys great £35 to get the key refurbished! Started checking the vehicle and found the front left tyre was very low on tread I measured it at 1.3mm the road legal limit is 1.6mm so had to take the vehicle to get the tyre change but before I did myself and 3 other family members checked the vehicle with deep detail and no locking nut to be found anywhere I contacted R & W cars I explained the situation and they said they would ring me straight back well I waited and waited then I got an unexpected email basically indirectly calling me stupid and because their mechanic said the locking nut was in the vehicle when the car left them that there was nothing they could do BUT if I bring the vehicle back to them they would search the car on my behalf and replace the locking nuts should they needed to be replaced Peterborough was 1 and half hours drive and the car was not road legal to drive so after the email I knew which way this was going so taken it up on myself to go and get the wheel changed myself I had to pay £15 per locking nut to be removed and there was 4 of them and the replacement of them £20 and as they was replacing the wheel they found the drivers wheel and a big gash in it so that had to be replaced £140 for both wheels I did ring my local police station to ask if me travelling to Peterborough would be essential travel and they informed me that given I have access to 50+ garages in my own area to get my car repaired I probably would get a fine or have my car taken off me and I wasn’t paying to transport to car from Peterborough! Then I couldn’t get the radio to work and found the aerial missing so £5 to replace that! Then it started to rain and the window wipers was in such poor condition I had to have all 3 replaced £44! Then after 2 week the front brakes started squeaking so I’ve had them replaced £150 for both Then a small squeaking noise from the engine so had this diagnostic £40 to be told the noise was coming from the cam belt pulley so would need it replacing and advised to do the water pump at the same time so including the diagnostic total of £380 for this job alone and they informed me my coolant tank has been filled right to the lid and needs draining they did that free of charge. A grand total of £834 spent just on repairs The old saying is once bitten never again!! I learned a very hard lesson always check reviews about any car dealership since I’ve been looking at reviews about R & W cars I’ve seen more bad reviews than good ones and that’s the same on all 4 sites never ever buy a car you haven’t seen in person or test drove!! I would AVOID this company at all cost they are just in it to make a quick penny and try pushing you to get the longer warranty they try to sell now I understand why!!!!! They are a joke their so called mechanic is a joke and wait until you see the service centre on site that’s a joke as well!!!! AVOID AVOID AVOID AT ALL COST!!!!!!!!!!

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+2 Found this review helpful
"Great people to do business with "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I brought my car early November the guys were great they helped me get my dream car with finance and no hassle I would recommend them for your next car

"Shocking. PLEASE READ !!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a car here in October 2020, a first car for my daughter. dubious of the guy selling us the car (Vauxhall corsa) but he seemed helpful enough overall. On getting the car home, we found it had no coolant. (!) (?) also it had no daytime running lights. So with the car still under warranty, we got these installed. The car also had no aerial (!) we spoke to the 'salesman' on several occasions, who assured us each time the aerial was in the post. Still hasn't arrived. In short, we've had to fork out over £250.00 for this car. (Crushed oil filter.) (obviously not serviced prior to selling) Arthur Daley motors would be a better option. Absolutely shocking. 0 star rating. Forced to give 1 star, to submit review. Avoid like the plague.

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+3 Found this review helpful
"Good start disappointing after service"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my car I’m November and forgot to take my V5, I paid to have a new one issued on condition that if I found the original I would send it and be refunded which is what I did immediately, however after numerous calls, live chat and e-mail I am still waiting for my refund, it is very disappointing that this has happened and is still ongoing after a positive experience initially.

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+1 Found this review helpful
"Do not use"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a car off R & W Cars , there was a knocking noise, the mechanic disagreed and said it was nothing to worry about. less than a week later both bottom ball joints had gone and one side of the suspension broke and this resulted in a tyre wearing out down to the wire making it lethal. I called the garage and spoke to the south African salesman who told me it's not my problem deal with the warranty company. I did this and had my car repaired at a cost to me of £425 as ball joints where not covered . I then spoke to the salesman again who 'promised' to get some of my money back . he is now denying this and will not return my calls. I WOULD KEEP WELL CLEAR OF THIS GARAGE ESPECIALLY THE SOUTH AFRICAN SALESMAN WHO LIED TO MY FACE. A PROMISE IN MY EYES IS A GENTLEMAN'S AGREEMENT. HE IS DISHONEST THEY ALSO SLAGGED OFF THE GARAGE WHO REPAIRED MY CAR SAYING THEY HAVE EXAGGERATED THE FAULTS TO MAKE MONEY HE IS TRYING TO TAKE THE BLAME OFF HIS FAILURES .

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+5 Found this review helpful
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Dealership Information

R & W Cars is an Independent dealership that is based in Peterborough. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
14 reviews2.5 out of 5 stars — Rated Poor
Excellent
4
Very Good
1
Average
1
Poor
1
Terrible
7

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  • Contact Information

    Address

    R & W Cars
    54 Jubilee Street
    Peterborough
    Peterborough
    PE2 9PH

    Get in touch

    01733 306026
    http://www.randwcars.co.uk

    Opening times

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    Dealership Statistics

    28%
    Would recommend this dealer to family and friends
    7%
    Percent of reviews responded to by this dealer

    Additional Information About R & W Cars

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
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