Don't waste your precious time and money with this garage, I'm writing an honest and 100% review, I buy a car from RDM Direct and everything went far too wrong, I can't believe such a business that worst been still active, Lucky we didn't buy an expensive car, otherwise we would had serious trouble and ruin our life

After scowling the Internet for months with a vague idea of what I wanted, I stumbled across a Ford Mondeo at RDM Direct. I live nearly 100 miles away from the dealership and was initially sceptical to travel such a distance for a car that’s seemingly fairly common. I initially checked their autotrader reviews which were encouraging; so I called up to enquire on a rough part exchange price. Upon calling I was greeted with a knowledgeable, calm individual called Duncan whom advised on a rough valuation which was a little less than what I hoped for (but isn’t that always the case). The following day I called prior to leaving, with Duncan advising me he’d reserve the vehicle whilst travelling over to the dealership- a nice touch and something I didn’t even ask. I arrived and was immediately greeted with a friendly smile and cup of coffee. I was given the freedom to look over the Mondeo at my own leisure without a salesman talking rubbish in my ear or breathing down my neck; how refreshing. An unaccompanied test drive was arranged with ease- in the meanwhile leaving duncan to inspect my car for an accurate price. The vehicle drove as to what I’d expected and was happy to buy. Maybe I’d been over critical on my part exchange over the phone- when it came to figures my part exchange was worth £200 more than the rough quotation over the phone!! A small deposit was placed, finance organised and a collection date agreed. The vehicle was collected 4 days later after being serviced and a new MOT (in addition to a dent / windscreen chip repair). Two months after collecting the mondeo, the drivers window ceased operation and a noisey wheel bearing had developed. I called up to advise of the problems with Duncan and arranged to bring the vehicle back a few days later with a courtesy car being provided FOC (great gesture). Both faults rectified without quibbling. The vehicle I bought was 8 years old- by no means new but new to me. Faults do occur and these guys stand by their cars; something I can wholeheartedly say I’ve never said before, about other local garages I’ve used. Reading through some of these other comments on this particular review website astounds me. These guys do not manufacture the cars and whether you like it or not as vehicles get older more faults occur. Did a fault occur on my mondeo? Yes. Did they repair it? Yes. - and that is what matters, they do not have a crystal ball to determine the future. I have since recommended two people to RDM, both with nothing but positive feedback on their approach to business and their customer service. 5-stars and keep up the good work.

I purchased a Saab 9-3 Turbo Edition from RDM Direct Ltd back in July. This is the first time I have purchased a car from a dealer and was very wary of spending nearly £4.600 on a car that was no longer in production. Within the first 24 hours there was fluid leaking from the steering rack and after contacting them they told me to take it straight back and they would replace it, they did this and gave me a courtesy car to use in the meantime, I got the car back within 5 days and they had also offered to respray the whole of the front bumper for me due to the fact it wasn't looking the best cosmetically. The second problem I had was that I could hear rattling noise coming from the engine when I revved it. I got a Saab specialist to look at it and he advised me that the cars dual mass flywheel was on its way out and it would cost me nearly £900 to fit a new one. As I had only had the car five weeks I called RDM expecting to get fobbed off and was prepared to take it to the small claims court if need be, I need not have worried, not only did they replace the dual mass flywheel but they put me a new clutch in at the same time. I am hoping this is the last thing to go wrong with this car. I only gave four stars due to the fact of having to keep driving back and forward to get the repairs done, but the fact they did not query the problem and had the car back and repaired it straight away speaks volumes for how this company is run. I would like to thank all the people I have dealt with at RDM and I have no reservations about buying another car from them in the future, the only thing to consider would be the warranty that is offered by the AA, i personally don't think it is worth the paper it is written on, but other than that keep up the good work.

Prior to purchasing car was assured that the vehicle would be given a new mot, serviced and checked in line with AA dealer guidelines. I was also told that any previous advisories would be repaired. Assuming this had been completed, I purchased the car and when I got home discovered one of the faults on the previous mot had not been repaired, and surprisingly was not on the new mot even thought it falls into the advisory category. So, 6 weeks since I bought the car, they have failed to order the part so I can get it fitted. It begs the question, did the garage who mot’d the car actually do it properly, did they actually service it and did they actually inspect it to AA standards......I think not

My daughter bought a car from RDM Direct and 26 days later it broke down (clutch). Rather than fixing it in Winchester, where the car was, they insisted on taking it back to Burton On Trent, fixed the slave cylinder but not the clutch, then did the clutch only when, in desperation, my daughter agreed to pay half. They then refused to bring the car back! Only when legal action was threatened did they return the car - leaving it virtually empty of fuel! They won’t respond to emails now. All this took over 3 weeks when it could and should’ve been fixed within 2 days maximum - no courtesy car either. You have been warned...!

Brilliant car, lovely people 10/10 for RDM

Car was very well presented, salesman were all lovely, 100% satisfied with RDM Direct Ltd.