Review for Redline Harrogate We purchased our Jaguar earlier this year and waited until after the £572 service and MOT (including a health check) to write this review. One major tip: use a browser extension to track price changes on AutoTrader. Redline tends to raise their prices and act oblivious when confronted, then pretend they’re doing you a favor by honoring the original price. Additionally, don’t let them pressure you into part exchanging your car. Ben Taylor included our VW T-Roc in a part exchange deal without our consent, which we fortunately caught in the paperwork. This led to frustrating back-and-forths with the manager, Paul, who claimed they couldn’t release our new car without the part exchange. It was an unnecessary hassle and stress. We eventually got the car at the original price, but the experience left a bitter taste. We had asked for a service before taking the car, but they refused and recommended a place that turned out to be part of the same company. The recent health report on the car highlighted rusted brake discs with pitting and bad brake fluid, issues that could have been addressed before we took the car. From the start, we felt like second-class customers. We understand they sell high-end cars and a Jaguar might not be their usual fare, but we didn’t feel valued. We wouldn’t recommend this company; they just happened to have the car we wanted.

Charlie was very good to deal with. Very professional outfit. Would highly recommend.

I was volunteering in Ukraine on the front line for 3 months delivering medical aid & food saving lives and left my family (Ukrainian) in the U.K, after 3 months they were upset and I came back to buy my wife her dream car that she’s been obsessed for 3 years. decided to surprise her & make her dreams come true. My wife was so happy she was crying for most of the day in joy. Bought the car from redline & paid fully the same day, I do things honest & fast & had to be back in Ukraine on the front pretty quick. We had a very urgent large medical donation in the U.K & I decided to take it 6 days after buying the car from redline in the car a Mercedes GLC63s as there was no van available, I squashed all the medicine in. Set off straight away to Ukraine within a week of buying the car, driving all motorways on cruise control. Got there in around 2 days & the car lost power. Took it to a local garage who works with Mercedes & they advised me the spark plug/s look really bad (you would assume Redline would check these thing but obviously not). Spoke to Oliver (sales redline) who advised me “don’t worry whatever it is we will sort it out” as they assumed it was something small. I though the same but about £700 later and another specialist they told me there is a hole in the piston in cylinder 3. On a car with 11,000 miles I had bought 7 days earlier?? I was panicked like never before breaking down in a war zone, already 3 months of stress and depression from war and spoke again to Oliver and he replied “Just take it to a dealer mate and see what they say. Mercedes are the one at fault. Not us” The exact words from redline they refused after less than 10 days of my purchase to take the car back despite that been against the law! It seems they think they are ABOVE the law… I broke down in the middle of a war zone & that’s their “solution” when its clearly their RESPONSIBILY & according to the law THEIR FAULT. Left it then parked up as I had missions to complete & saving lives was more important than a car. Oliver then told me by email again that I have to take it to Mercedes even though I didn’t buy it from Mercedes “I have been told by my director, that if you fail to take it there within the warranty period, we will not warrant it ourselves thereafter.” shipped car back to U.K direct to Mercedes at a cost of £3000 to my pocket (redline didn’t offer to help bring back the car), they questioned why the exhaust (catalyst) looks quite new which redline told me is £6000 & accused me replacing the Mercedes exhaust with a new Mercedes exhaust.. How and why is beyond me.why would I need to waste £6000 on it? Must have been last owner or redline & accused me of doing this AFTER the engine had already blown up. everyone knows an exhaust has nothing to do with an engine piston blowing up. Mercedes told me they believe the cause of the engine damage was a bad spark plug which the mechanic in Ukraine had the same idea, but they wanted to send away my engine computer 3 months to amg,& pay £65,000 + fitting temporarily for a new engine which is not going to happen then wait another 3 months for the engine to go to AMG, Redline AGAIN think they are above the law. They tried to pin the blame on me a few other times that I don’t have the bad spark plug which Mercedes & the garage presume blew up the engine. They also tried the “you didn’t go to official Mercedes in Ukraine when you broke down” nonsense, it’s not like I can find a Mercedes dealer open in a war zone & it’s not needed/forms part of any law. ABSOLUTE COWBOYS with no heart who care ONLY about ££! They have my wife’s car & my £61,000 & spending money trying to find professionals inspectors to dig them out of this mess rather than putting it right, I even offered to take a used engine which they declined, theyre obsessed with not spending a penny to put morally right their own problems. I & my circle of friends/people I know go through a lot of performance cars, it’s a shame they destroy themselves with greed. Want my money back which Robert the director in a letter refused they accused me of tuning the car just as they don't want to pay out, (was no need to tune the car anyway it was 500+ hp when it worked!) bear in mind i haven't seen the car in months and it broke down days after buying... this experience has left me feeling sick. then they went on a campaign of harassment against me.