Was not given relevant details about the finance agreement. Renault Birmingham also sold the car with an illegal tyre it was replaced and returned with dented bonnet.

I brought a nissan leaf ywo weeks ago from mickey at renault/nissan birmingham it had scratches all over which i was reassurred theyd be fixed i collected car it was perfect took it home washed it its all come back so took it in spoke to declan he said it was disgusting and shouldve never gone like that so handed it to him to sort collected car tonight not only are most of scratches there ive also got cracked wing mirror they care about yr money nothing else

Renault in Birmingham were FANTASTIC!!! My advice is to ignore all the negative reviews and see for yourself. I took my Vehicle in for Service and MOT and by the off chance I asked if a courtesy car was available thinking I had no chance of getting one at such short notice. Not only did they give me a courtesy car at short notice they gave it me for free. They gave me a run down on what they had planned whilst the vehicle was in and they explained to me about this video they do and send to you so you can see if they have identified anything on the vehicle that's not within specification. They text me when the car was in the workshop so I new it was being started, they Informed me that the MOT had passed straight away. They rang me when the car was finished and it was hours before the time we agreed so I had chance to get my car earlier. When collecting the car they new who I was straight away, I new they paid attention when I dropped the car off and they offered me drinks whilst they went through the work that was carried out. I felt completely satisfied and happy with the whole process. They walked me to the car and gave me a call a few days later asking if everything was ok with the car and the service they provided. What more can you ask for really. You see so many negative reviews but that's because someone always finds time to complain and never really make time to praise the hard work the service staff do. If you go by what all the negative people are saying then that's just shallow. Visit Renault Birmingham yourself and make your own mind up.

Do 'NOT' use this car dealer if you know what's good for you. I took my car to Renault Birmingham on 1/07/15 with an oil leak on the roof of my convertible, was told to leave it overnight for a diagnosis for £59. They sent me a video couple days after telling me they found a misting shock absorber that would cost me £309 including diagnosis to fix. After 1 week of me phoning them (asking about the leak on my roof) did they even look at the roof an identify a split hydraulic ram hose and now they were talking three hours of labour at £59 per hour and in total to fix the roof £850. When warranty direct refused to help I told them I want my car back as they had it for 12 days. I was horrified that they wanted me to pay £309 to retrieve the car talking about 3 hours labour to put it back together as well. So not only have they misdiagnosed the problem and expect £59 for that but Iv been kept me off the road for 12 days and now they want £309 to retrieve my car for labour alone. I have just picked up the car after speaking to the service manager, with a discount I have forked out £215 to retrieve the car and am fuming that, my service an airbag light are on as they have clearly broke the connector under my driver seat. The lights were NOT on when I brought the car to them. Now that will cost me even more money. In summary they are incompetent, now I'm left to pick up the pieces left by Renault Birmingham.