In my 50's first time I have ever left an online review (and I have been working in IT for over 30 years !!! - Just for a bit of context). Somebody once mentioned to me that when buying a used vehicle from this particular dealership....post sales "Is not the best" !! My experience. I have a Renault Grand Scenic (bought from the branch). Recently, I have been getting "Red flashing lights" stating "Engine Failure"... I have also encountered errors where the car goes into "limp" mode ?? I work 50 miles away from London..so phone is my only option..as no work no pay.. On three separate occasions I have just been summararily (is that a word?) told that I am being "put through" ..and thecal just rings and rings and rings..shortest time before I gave up was 10 minutes. Today, 160419, I got through after 3 mins and was told that no availability for just over 4 weeks.. The lady told me in a robotic voice, that there was no other availability at London West...London West... London West. I implorered her to give me an alternative as I cannot be without any transport (100 miles pd round trp) for almost 5 weeks. After some pushing she said there were other dealers in the area.... They are just the most unhelpful people. It was completely different when I bought the vehicle....obviously. I will never buy from them again (am sure not an issue for them). And I will try to make customer service ..my top priority for my next purchase.. I had a Skoda before.. I only changed because the Grand Scenic fitted my familys requirements at the time... I dream of the service I had at Marlborough Skoda!!! I really think the consumers association should look into this..it has been consistent (whenever there is a need to call on them). I am going to raise it with anyone who will listen.

If you want your car repaired and serviced in a timely manner and to a high standard do not go Renault London West!! I have had to return my car 3 times because of shoddy work done. No one EVER answers the phone, no one calls you to inform what is going on! They have had my car for coming up two months now - to repair an ac pipe and body shop repairs. They do not treat customers well and am absolutely fed up

Both my mother and I purchased cars from them on the same day (clio & scenic) both of our cars have had ongoing issues. With mums they have taken it in several times and say they cannot find a fault! Ridiculous!! With mine, the fault surfaced the very same day I purchased it and they had the cheek to want to charge me for it! Safe to say i fought that until they done it for free; they clearly done a botch job as the fault surfaced itself again and they now want me to pay £400 to fix a fault that they kept from me when buying the car! I would never buy from them again and would not suggest it to anyone else. Their customer service over the phone is poor too and they charge to much for repair work.