Mark longstaff from Revitup UK Ltd in response to Absolutely shocking company

Hi Sean, I am very sorry to hear you had a bad experience with one of my sales guys Callum, i do remember Callum mentioning to me that the part you needed was £650 which we had found cheaper for £350, this is what we sent you, we had also looked after you on previous little niggle you had within 24 hours, the golf gti you had part exchanged in is currently sat in our garage being fixed and was never running right since the day we collected it from you, in terms of the warranty, this was explained as it is to all of our customers and you decided to only take the standard 6 months basic warranty not the extended 15 months which covers you for nearly every part on that car, we will use this as a lesson moving forward to make sure all customers are aware even more so of the warranty procedure, thanks

Sean Farquhar in response to Absolutely shocking company

You are totally wrong the part was never £650 the part you said was on the car that wasn’t was £450 the repair I needed done was £600 that you only covered £350 of. The golf was running perfect when it left with your guy or you could have declined to take the car if it didn’t seem right Just like when I test drove the fiesta when it was dropped off I had the choice to take it or not after test driving. So for starters you could do with getting your information right as the “niggle” in the first 24 hours was the totally wrong plates your delivery driver drove all the way up the road on....so then I was £20 out of pocket for the right ones. The part that you claim to be £350 that was sent was the wrong part to begin with which then took another week or so to get sorted. As for the warranty side of things I have messages from your salesman saying this exact words “you have a 15 month premium warranty that covers everything except consumables” with no mention of extra cost quite clearly this is a lie as it didn’t cover anything.. also not impressed with your salesman screenshotting my review and sending me a message on whatsapp telling me it’s untrue. I also don’t feel as if I should’ve paid a penny towards the work needing done to fix underlying problems so I am going to be getting in contact with citizens advice to see where I stand with the issue. If you like please feel free to contact me personally to discuss any of the above. Thanks sean.

neil sutcliffe in response to Absolutely shocking company

Couldn't agree more, once they have your money then all communication stops. I didn't receive a log book, or the manuals as stated on their advert. The car was delivered in a shabby state, not enough fuel to even make it to the garage, the number plates were falling off. The car isn't as described, evidently they are unaware of the consumer rights acts. Terrible service and this isn't over by no means