On Friday of this week the rain was pouring when I started my journey. As I touched the accelerator alarms started to ping! The dash said it was an open door. All doors checked all closed but still the ping. The electrics kept wanting the handbrake to be on! I called into Richard Sanders, Northampton. Here I was given a warm welcome by Jade and Little Ashley came to assist me. He was fantastic when I explained my dilemma. He knew exactly what had happened, He walked to my car with me, looked at the inside of the door and told me, " you've caught your seat belt in the door". I had. It had left a tiny dent that meant the sensor thought the door was open. He gave me a solution that was a quick fix and cost me £2 from a store. It worked. I think little Ashley treated me with dignity and respect. That doesn't always happen when you're a female dealing with mechanical or technical problems. The fact he didn't give me a hard sell on a potential repair was excellent and makes me want to stay loyal to Renault and this branch and to recommend the service department. Massive thanks to Little Ashley for excellent customer service and for being professional, friendly and extremely helpful. (NB Ashley is KNOWN as little Ashley)

My wife and i went to Richard Sanders Dacia to have our car serviced, Megan was the one who organised this for us,went off without a hitch,the chap doing the service sent us through a video which was very clear and precise and was explained to us exactly what had been done,the picture was very clear and he pointed out the underside of the car to us,very impressed by this,took as long as they said it would.We actually saw a new Dacia there it was a Prestige and my wife fell in love with it! Cue the very helpful and knowledgable Marcus,because of his help and the patient and kind way he dealt with us,we are now buying the new Prestige with automatic gear box in the wonderful colour of Sunset Orange! We can't wait as we took the Prestige with automatic gear box out for a test drive and were very impressed with how smooth it was.

Can’t praise Richard sanders enough! Just had my car returned after being charged up and even been washed. Special thanks to Jay and Ashley for treating us so well,thanks guys.