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Car had a fault that immobilised it (broken ignition wire within steering column). Dealership made me feel like they were doing me a considerable favour to identify the fault and repair it in any reasonable time. On collection I was told that I should try to avoid adjusting the steering wheel. Today I made the mistake of ignoring this bizarre advice and the car became immobilised again. The roadside repair technician was hugely more helpful than the dealership and showed me the bodge that had been previously undertaken. Dealership service department has to be booked months in advance but not worth the wait.
Reviewer has confirmed their email address
Muneeb Rashid helped me find my new car. Nothing was too much trouble. Kept me posted on the purchase progress and I was amazed by the service and attention to detail!!
Reviewer has confirmed their email address
I recently bought a new Golf from Marshall. Darren Valsler(Sales Executive) dealt with me. I part exchanged my late wife's Polo.(She passed away at the begining of July).The whole process was handled in a professional and painstakingly careful manner,including a follow up.Darren is an absolute diamond geezer. Ian Eves (Bloxham Oxon)
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Booked an appointment to test drive the ID3. The salesman turned up 15 mins late. He had been ‘summoned’ to an internal meeting. Clearly customer isn’t important so I left
Reviewer has confirmed their email address
Went to order some parts for my 06 Beetle. What a great service . Adam and Nick in the parts department were so helpful and knowledgeable a credit to the company. Would recommend them for all things VW. Big thanks Graham
Reviewer has confirmed their email address
Be careful how they explain the £500 holding deposit for a car, we placed a deposit to view a car that was not in the showroom, this was then subsequently transferred to another car which we were unable to test drive and needed cleaning, at no point were we told that this had now become non refundable if we were not satisfied with it. When we changed our minds and asked for our deposit back we were categorically told we wouldn’t get it. After some explanation the sales manager Chris Allsopp agreed verbally to refund £300 not the full amount as they had incurred costs, then when the refund came ( after two weeks) it was only £200. The Head of Business then stepped in to say I would receive the full £500 within 3 working days, that was now 7:days ago and I am still waiting
Reviewer has confirmed their email address
Bought a £69k car and when picking it up it was filthy inside. The team couldn’t have cared less. They had my money that’s all they cared about. Avoid….spend your hard earned money with someone who deserves it.
Reviewer has confirmed their email address
We were met by someone called Declan. He is a very energetic and enthusiastic sales person who oozes enthusiasm and demonstrates good knowledge. What he doesn't know he finds out. He is very polite and charming and we are sorry that he didn't get our business in the end.
Reviewer has confirmed their email address
My last service was great at Marshall Volkswagen Oxford Kidlington. The whole service team works in a good cooperation thank to Matt their manager. I have been using them for 6 years and it's always a pleasure to come back. I would like to thank Lindsay for her professionalism and kind approach to dealing with my car issues.
Elliot was very helpful and patient. Made sure every thing was right.
Marshall Volkswagen Oxford Kidlington is an Franchise dealership that is based in Kidlington. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Marshall Volkswagen Oxford Kidlington
Oxford Motor Park Langford Lane
Kidlington
Oxfordshire
OX5 1RY
01865 566120
https://www.marshall.co.uk/volkswagen/contact-us/marshall-volkswagen-kidlington/
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