The sale to us of a nearly new VW Polo last week and yesterday (16th October) was handled by Adil Javed of the Reading branch of Marshall’s. He managed the whole business, including a short test drive, efficiently, courteously and helpfully. He explained matters clearly, and we are very pleased with our purchase.

The Used Car Manager, Richard Grose, I don't believe he what customer service is. A rude and aggressive man who shouldn't be allowed to deal with people. The whole team have zero idea of communication. Ignoring potential and actual customers is, it seems, standard procedure The car hadn't been cleaned even though I was made to wait while it was supposedly valeted. They missed the dried chips and drink stains over the plastic of the seats or all the other bits of food and dirt. The outside looked like it had been threatened with a damp cloth, not even cleaned with one. They only had 2-3 days notice of when I would be there so clearly their time management needs work. The sat nav still isn't working still, some 4 days after purchase, as they forgot to put the card in and still haven't posted it out. So until that arrives we can't use the vehicle for its intended purchase. The some of the mats from the car are missing even though the advert said they were in the car. My advice - avoid like the plague!

I wish I had read these reviews before deciding to by a Used VW from Marshalls Reading. They're just interested in the sale and and the after sales is non-existent. Despite purchasing the car in Dec 23 and contacting them numerous times, an issue still remains outstanding - 8 months later!!!!! In fact they don't even reply anymore over something relatively straightforward too. AND if you do buy from them, DO NOT purchase any extra plans e.g. service plans etc. You'll only be casing like me and be disappointed. No surprise to read that they're pretty much the worst car dealership in Reading!!

It is such a shame as a previous visit had been very positive, on this visit I found the place awful to access, parking non existent and the some of reception staff staff rude, demeaning and unhelpful, it took 5 visits 3 stays of the car over 5 days one for 2 days next for 1 day then one of 2 days for them to not fix a simple problem, all the time saying you need a diagnosis, this seems to be a machine that throws out random things that it says need doing that do nothing to correct the problem just generate income for them. This problem could have been fixed by an experienced vehicle electrician very easily which they do not seem to have any more. I can honestly say I never want to have to use them again so will not be replacing my Golf with another VW and the thought of buying an electric car from them is just too scary.