Avoid this place! Manager and sales guys are an absolute joke with 0 experience in customer service and lie excessively.

Jamie the sales person was very good I spoke to him about buying my vw shuttle he give me a good fair price over the phone subject to veiwing and brought it thank you

On the 7 of October my son reserved used car unfortunately until ( 27th of October ) still didn’t receive a refund ! After numerous chasing many staff members ( asking for phone call ) ! Today I have called twice asking for a call back by Alex to sort this out , no call ! Well I am going to sent now formal complaint to Volkswagen! This is not acceptable any longer ! Ignoring customers and not responding and their calls !

First class service from reception to mechanics to valentine.

Very disappointed with the after service from Marshalls sent email of complaint and no response

I own a VW polo 2019 that I inherited from my Father who passed just over a year ago. Today I contacted the Reading dealership for he first and probably last time. The issue I am raising is their poor attitude, arrogance and ignorance. My heater / AC blower will not work except on number 4 setting. A simple google search tells you this is a very common fault and is due to the blower resistor failing. It didn’t work when my Father was alive and we should have taken it in under warranty! Never mind. I was put through to service, I described the fault and asked for a quote. The employee said “around £500”. I thought this was a lot, I had previously looked at YouTube and saw it involved removing the glove compartment and locating and switching out the resistor. I didn’t fancy this due to a back issue. I questioned the price saying “how is it that much when it’s removing 5 screws and swapping the resistor out?” I was genuinely interested to see if I had misunderstood the complexity, still interested in having the job done. He replied “if it’s that simple and you know how to do it, then crack on” - I hung up. I replaced the resistor having bought one from VW in Maidenhead (slightly further away!) in 35 minutes!! I asked Maidenhead for a quote post fitting myself, £200. What a complete and utter waste of space your employee is. Train and move up or move out!!! A

Terrible service when we visited this dealership on Saturday. Would not consider buying a VW following this experience.

i have always owned a VW replacing them every three years and currently have 2. always get my vehicles serviced by Marshalls Reading to maintain the dealer servicing and when i loose my locking wheel nut they arent prepared to simpley lend me a key for 5 mins whilst i change the wheel on site when in urgent situation. said they can let me change a wheel (then why do they provide car jack, wheel and kit) Also have a brand new Golf R and had some teething problems. left three messages with service for a call back but heard nothing.