We went to get a 2 year lease on an automatic Tiguan. Spent about two hours with the salesman who got us some quotes based on the same spec as the lease car we had before. Once we got the monthly payments under £300 we were happy. he then said that there was a car that matched our spec arriving in the UK shortly so agreed to go with it. After about 4 weeks we were contacted by him asking to come to the garage to sign the contract. We went in and signed it, didn't read through all the paperwork as was in a hurry. Picked up the car a few days later. couple of weeks later got a letter from VW Finance saying that the monthly cost would over £400 for the period and the initial payment was over £700 more than quoted ! I complained and was told that because the quote was for manual gearbox and I had signed the contract over 4 weeks since quote, they can charge me this! They chosen signing date- they conned me! AVOID

I serviced my car with Reading VW under a VW service plan, the car required new brake pads and they provided me with a price and requested authorisation to carry out the work. I thought that the price give was quite high so i asked them not to do the pads. I called three other Main Dealers, Maidenhead, Camberley and one in London (which i expected to be more expensive). To my surprise all three dealers were cheaper than Reading with one of them being 35% cheaper for the same job using the same parts (both the labour cost and parts cost were less). My advice is to shop around VW main dealers for your service before you commit to one of them, I have no intention of returning to Ridgeway Reading VW as there overall service is poor and they are far too expensive.