33% Reviews
replied to
66% Recommend
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15 reviews from our car dealer reviews community
Leave a review for Right Buy Motor Company
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15 reviews from our car dealer reviews community

Leave a review for Right Buy Motor Company
Leave a review
"Dishonest, Dreadful avoid at all cost"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from Right Buy Motor Company after confirming that everything worked as it should but when delivered it was dreadful, so many faults - dealer called Kris basically lied about everything and then stopped responding to any contact, so had to go through court process to try and recover money, if anyone has details of the people at this company, please get in touch ! It seems they've sold a whole load of rubbish cars and ripped people off, only to try and disappear.....

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+13 Found this review helpful

Previous Buyer in response to Dishonest, Dreadful avoid at all cost

Hello there, Do you have an email address I can contact you on? I bought a car from this dealership too. It wasn't a very good experience, unfortunately. Thanks

alexander king in response to Dishonest, Dreadful avoid at all cost

Hi they sold me a car and ive had nothing but problems with

"worst car ive ever bought !!!!!!!!!!"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Where do I start with Right Buy Motor Company, ive had no end of problem with the Mazda 5 sport d. oil leaks , exhaust, turbo pipe, brakes, ,radio and head gasket and this was all in the first couple months. They said they would repair certain thing but not brakes or exhaust as they are general wear and tear . 1st courtesy car broke down 2nd one was a shed then on 3rd was a bloke who was meant to be doing the repairs own personal car. This dealer is a joke !!!! Had the cheek to try charging me for car to be towed away. I would definitely not recommend buying a car from here.

Anon. in response to worst car ive ever bought !!!!!!!!!!

Hi Alex. Another unhappy buyer here. I was just wondering when you bought your vehicle? Your review didn't say. Thanks.

alexander king in response to worst car ive ever bought !!!!!!!!!!

car was bought in 2015 . wish I never bought it.

Another unhappy customer in response to worst car ive ever bought !!!!!!!!!!

Unfortunately, I know exactly what you mean Alex. Things promised as part of the deal never materialised, issues not resolved, Calls, emails and letters went unresponded to. Initially they seemed like they would good to deal with if there was a problem, but for me this was not the case. If anyone who has had a similar problem wants to contact another unhappy buyer my email is: ihaveabrokencar@gmail.com This address is attached to my normal one, so I'll see it.

"Unbelievable "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Well, where do I start? I bought a Volvo off these monkeys some 3 months ago, thought to be all good, took it for a test drive and felt great, when I went to take the car (tax it) it came up with no valid MOT ... not a big issue, they gave me a courtesy shed on wheels which I didn't complain about as it's an easy mistake to make ... 2 weeks later the car was "ready" ... :Sigh: Drove the car home ... Fine ... Engine is lovely, radio is temperamental (apparently an earthing issue that's quite common BUT .... I found out a few things in the meantime: CAR HAS HAD 3 BUMPS ... ONE MAJOR FRONT END SMASH WARPED BRAKES RUSTY BRAKE LINES DANGEROUSLY RUSTY CALIPERS 2 MONTHS IN AND IVE GOT A RATTLY FRONT END STEERING RACK BUSHES NEEDED SUSPENSION ALL ROUND

Anon. in response to Unbelievable

Hi Charlie Have you reported this to trading standards? It seems worse than my experience with this dealer and that was somewhere between awful and worse.

"Avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What can i say apart from dont even waste your money at Right Buy Motor Company, look elsewhere!! We purchased a Ford Galaxy from them back in December with a new MOT and full service history, the last service being in November. We went and colllected the car and was told the sevice history manual hadnt been sent to them in time from the previous owners for us to collect in time so they would send it on to us, 3 MONTHS LATER AND STILL WAITING, after numerous phone calls to them and all the BS they have given me about it being lost but another one is being stamped up and will be sent to me is a joke. We also had some car troubles shortly after purchase, an oil leak, brakes were juddering and it wasnt pulling away from stationary very well, almost as if i was in 2nd gear. I had an independant local garage to me look at it and said the oil leak was a split pipe, the sluggish acceleration was due to a faulty EGR valve and most shocking of all, the brakes were in such a state that it NEVER SHOULD HAVE PASSED THE MOT. I contact the Rightbuy who told me to take it back to them for repair, no appologies or anything, i left the car with them with the list of faults the garage had given me. I was given a courtesy car peugeot 107, more like a courtesy skip! It was filthy inside, empty sandwich boxes, wrappers, empty red bull cans and most shockingly of all, cigarette ash, and lots of it, it stank inside. It was left a week before i got a call to collect the car, when i confirmed that everything had been done, i was told that that there was nothing wrong with the EGR valve, but the split in the pipe causing the oil leak which was effecting the acceleration, funny that, seeing as that was the most expensive thing to repair on the independant garage!? I collected it of a night time with the promise that it was all taken tare of, no paperwork or trace of what work had been done, probably somewhere out there with my service history book. A couple of days went by and all seemed fine, the brakes seemed to be holding up for now but my drive is still like an oil slick from the continous leak  and i still cant pull away properly. I paid over the odds for a car bought from this garage in the hope that it had the security of a full service history and a new one in November. I had to borrow money from friends and family to buy a reliable, road worthy car with a full service history and a recent service apparently being done only a few weeks before i bought it. Now all i have to show for it is a car that i know nothing about its service history, leaks oil and doesnt pull away. Should change their name to DONT BUY MOTOR COMPANY.

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"Everything was great! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was looking for a Jaguar X-Type to buy, I went and saw one but it was just a bit old, I then saw one at Right Buy Motor Company and it was like a completely different car, completely spotless. I also thought the car was a good price. I would recommend!

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+2 Found this review helpful
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"Land Rover buyer!"
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Right Buy Motor Company had only just got the car in stock when I bought it. They didn't get time to check over it and I've got a few issues that I've had to spend a bit of money on sorting. Other than that though they were good and I would recommend!

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+1 Found this review helpful
"Beetle in distress "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a lovely v w beetle from Right Buy Motor Company recently cannot fault the service they gave us and were so helpful when my wipers stopped working took car back after a quick phone call and this was not only repaired by them but they were happy to return the car back to my home address for me thank you would definitely recommend them, Wilma.

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+3 Found this review helpful
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"Great value for money"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had my Ford Galaxy for a while now and I have had no issues with it at all! It was clean and in good shape! The was some minor cosmetic damage but they got it all sorted before I came to collect the car. All of the staff were very helpful and friendly and gave me a really good price for my old car. I would definitely recommend them.

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+4 Found this review helpful

Craig Thomas from Right Buy Motor Company in response to Great value for money

Thank you so much for taking the time to leave us such a positive review. It's always appreciated by both myself and the staff to read such kind words. I'm thrilled that you are pleased with the Ford Galaxy that you purchased from us, we do our utmost to source quality and not quantity when it comes to buying stock, as you pointed out too, we do try and offer a fair part exchange valuation to our customers. Regards Craig

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"All good! "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

In January, I purchased a Vauxhall Astra from Right Buy Motor Company. I am very pleased with it, I have had no major issues with it up to now and it was a really good price. The dealers were really helpful and friendly and I would definitely recommend them to anyone.

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+4 Found this review helpful

Craig from Right Buy Motor Company in response to All good!

Thank you for leaving us this positive review. I remember you purchasing the red Astra Sri from us and also if I'm correct your the lady that left her parking permit in the car you part exchanged and we kept it safe for you until you returned to collect it. Once again we appreciate your kind words and would like to thank you for your custom. Regards, Craig.

"Delighted customer"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was looking for a Honda Accord and saw many on the internet, I found one at Right Buy Motor Company that I was interested in but it was 140 miles away, Right Buy do deliver but I was still unsure as not being able to inspect the vehicle is a great disadvantage, I spoke with the the owners at Right Buy brothers Craig and Kris and they assured me that the vehicle was in excellent condition and I wouldn't be disappointed, having many photos of the car inside and out to see and also googled the Right Buy sight I decided to go ahead with the purchase, deposit paid and remainder on delivery, car turned up as promised, very nice delivery man, and very nice vehicle. one very happy customer. Highly recommended company. Richard

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+5 Found this review helpful

Craig Thomas from Right Buy Motor Company in response to Delighted customer

Richard, we are so pleased that you are delighted with the Honda Accord you purchased from us. It's also greatly appreciated that you have been kind enough to leave us such a positive review. Keith, our delivery driver said he loved the tea and cake you welcomed him with and we hope you would consider us again in the future when looking for a new vehicle. Regards, Craig.

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Dealership Information

Right Buy Motor Company is an Independent dealership that is based in Blackwood. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
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Warranty
Ratings
15 reviews3.6 out of 5 stars — Rated Very Good
Excellent
9
Very Good
0
Average
2
Poor
1
Terrible
3

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  • Contact Information

    Address

    Right Buy Motor Company
    Sir Ivors Road
    Blackwood
    Caerphilly County Borough
    NP12 2JH

    Get in touch

    01495 221880
    http://www.rightbuymotors.co.uk/

    Opening times

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    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    33%
    Percent of reviews responded to by this dealer

    Additional Information About Right Buy Motor Company

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