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71% Recommend
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39 reviews from our car dealer reviews community
Leave a review for Riverside Car Sales
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39 reviews from our car dealer reviews community

Leave a review for Riverside Car Sales
Leave a review
"A company that doesn’t care "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We purchased our car from Riverside Car Sales in Castleford. There was a massive oil leak when we viewed it , we were told they would fix it . When we ‘eventually ‘ allowed to pick the car up after many of excuses from these guys , car was still leaking oil ! We took it back and brought him the eligitamate part from the dealership to repair it, again to pick it up was another list of excuses ! Still in warranty I rang Gary again to ask when he could fit it in but said ‘he was too busy and it would be weeks until he could get round to it ‘. So we took it to a dealership and had the work done but said we were very lucky as we had asked Gary to put a cam belt on ( which again we paid for ) but they had not put a nut on the bottom bolt on the alternator which could have caused thousands of pounds of damage . They also commented on the other work been done and queried the mot !! I would recommend people to stay well clear , Gary has no customer service skills whatsoever and he needs to look at this if he wants to remain in the business. I would not trust Gary and his employees to repair my wheelbarrow!

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"had no problems at all"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Martin. my daughter bought an audi a3 from Gary at riverside car sales in January and I bought a freelander td4 off of Gary in the beginning of july the cars have been spot on so was Gary he even gave me some money to put some fuel in.

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"Awful aftersales "
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car with cash had the car 3 weeks and door handle fell off lost the lock informed Gary he asked to deal with it him self at his garage, he was unable to fix the lock as it needed to go to a Ford garage to be done due to small parts and a code, after sorting out the lock and Handel problem that turned into an extra part the Handel backing Gary had said he would pay for the work he refused after the main problem was fixed to pay for it been done because I had not informed him of the work done at the Ford garage. He was very rude towards me when we went to see him and told me get out of his office I told him I was going to trading standards and won't be buying from him again. Had no warranty papers through either so if you buy a car take it that you buy it as seen and deal with any car problems yourself. For warning to all.

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"Brilliant service from Gary and his team"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was looking for a car for my son, having found one online only to be let down after paying a deposit it was brilliant to find a car that my son liked on Gary's car lot - we were so let down it was nice to deal with somebody that was honest - reserved the car as he said till we came to view and the car itself was exactly as described and presented in a pristine condition - well worth the 100 Mile journey . Thanks Gary for restoring our confidence in car dealers it was a pleasure doing business with you and would not hesitate to recommend Riverside Car Sales in Castleford to anyone no pushy sales just honest advice and details thanks I have a very happy son.

"Rich"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Worst place ever! Bought a car from Riverside Car Sales in Castleford with gearbox issues went to get it sorted and was told to "get off from the yard". Avoid at all costs...Gary was very happy to take my money, after that just a total disaster!

Gary Jenkinson from Riverside Car Sales in response to Rich

What car did you buy ? Registration please , This would never happen plus it would be illegal for us to do , We sell cars with upto 12 months RAC parts and labour warranty which is free of charge , Gary

Sharon ayre in response to Rich

We have had the same thing I was told to get out of the office after been told to get a problem sorted out with my car no warranty has ever been sent out to us and we paid cash for a car very rude man is Gary.

"Sam"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Keep away from this 'dealership' owner called Gary sold me a car with cruise control but when I got home I relaxed it didn't, politely contacted him and just received abuse! Called me names and said he'd call the police for harrasment! Still ongoing problems and wouldn't recommend! It's been reported to trading standards who are dealing with him! KEEP AWAY

Gary Jenkinson from Riverside Car Sales in response to Sam

Hi Sam , I must have had 20 emails from this customer, Sam was offered a full refund the day after purchase because 1 of the options i.e. Cruise control was not fitted to the Vauxhall Astra 1.6 3 door . Sam refused a full refund therefore accepted the car without cruise control , Then asked if bulbs was covered under warranty ?? Gary

"Andy"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Riverside Car Sales should not be called a dealership but more of a ranch. The owner is a foul mouthed and even threatened me when I had a disagreement with him. I would advise anyone who is considering buying a car, to go elsewhere. He even used the immortal words " I know where you live" . Laughable if it hadn't cost me so much money.

Gary jenkinson from Riverside Car Sales in response to Andy

This customer left £200 deposit guess what decided not to buy , After lots of abuse from this customer he did not get is deposit back, as it clearly states deposits are not refundable, As for me saying I no where he lives cause I nee where he lived he left a £200 deposit, Gary

"dutch"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Riverside Car Sales in Castleford could have potentially caused me a serious accident when i bought a vehicle from them and here is why. They claimed it had just passed it's test less than 24 hours earlier when i went to collect it, they knew i had a long drive down to Poole and let me drive off in a vehicle with faulty tyres which had over 50lb of pressure in them to mask the fact they were damaged, a trick garages do i have since found out. Also the owner is one bad person, he said the vehicle was owned by his friend and he knew the truck, well the gearbox now is broken too and when my mechanic took the consul off inside the truck there was 2 bolts holding the gear lever in and one of these bolts were cross threaded an obvious sign someone had been in there before. I have only just wrote this review as i am sick and tired of garages treating people like this.

Gary Jenkinson from Riverside Car Sales in response to dutch

I don't no what to say tyre pressure make cars fail MOT s ??? Did this customer ever phone up and complain??? No , Yes it could have been previously owned by a friend, but we or he never did anything to gearbox or clutch. If this customer would have contacted us we could of helped. I've been selling cars for almost 20 years , I've got 5 bad reviews in 20 years , Sorry I'm not perfect but try my best you cannot please everyone but I try to . Gary

"Cairns"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Found the owner Gary to completely leave you to your own devices when looking round his cars. If any help needed had to go find him. When found his attention was all over the place. No personal touch. He didn't seem interested in selling any car or giving good service. Found him quite rude. But saying that the car u bought is very nice. Told him I had some doubts about the brakes he said no worries if it continues bring it back. Well will see when I ring him as this could have been resolved at the start. But like I say I sold myself the car no input from him

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Dealership Information

Riverside Car Sales is an Independent dealership that is based in Castleford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

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Ratings
39 reviews3.8 out of 5 stars — Rated Very Good
Excellent
26
Very Good
1
Average
0
Poor
6
Terrible
6

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  • Contact Information

    Address

    Riverside Car Sales
    Lock Lane
    Castleford
    West Yorkshire
    WF10 2JZ

    Get in touch

    01977 518500
    http://www.riversidecarscastleford.co.uk

    Opening times

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    Dealership Statistics

    71%
    Would recommend this dealer to family and friends
    10%
    Percent of reviews responded to by this dealer

    Additional Information About Riverside Car Sales

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