I went to Rix Motor Company for a car with little understanding as it was my first car. They gave me all the talk when I saw a car I really like. First off it was up for £10,000 quick check on Auto Trader there was the same car they were advertising for just over £2500 cheaper!! So ok they knocked the price down for me. We were discussing finance which again I new little about but was advised this was a great deal and defiantly worth it! I was advised I would always be looked after and to come back and they would give me £1000 straight off my next car should I return. So it has come to that moment I have had a child and can no longer have the 3 door car I need something a bit bigger. I contacted RIX via email just off my email I had 4 emails in 1 day off various people and voicemails from the guy I see for the car. Come in Cheryle we have great cars let’s get you a deal sorted. I go from Liverpool to Warrington as am assured they have the cars am after when In fact there was only 1! 1 that was over priced compared to online. They were not willing to give me my so called £1000 promised off my next car. They evaluated my car £1000 shorter than we buy any car and to top it all off I was £1500 in NEGATIVE EQUITY Bare in mind I have had his car over 2.5 years. I trusted them and they well and truly pulled as fast one on me. So anyone out there who knows little about this stuff I strongly recommend you don’t visit them. Absolutely furious.
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Staff from Rix Motors in response to Absolutely disgusted
Good Morning Anon, I was disappointed and surprised to read your review as that is certainly not how we look after our customers at Rix Motors, although I was not personally involved in your conversations I can assure you that our cars are priced very competitively if you compare them like for like including specification, miles and condition, I am sure you will appreciate there are a lot of cars on the web but not all cars are as they should be so please be careful when sourcing cars online, unfortunately the future value of any car is outside the control of a motor dealer and therefore it is a little unfair to hold us responsible for your finance settlement figure against the current value of your car but I would assure you we would do our very best to reduce or remove that deficit should you give us the opportunity, Kind Regards Rix Motors.
Bought 2 cars from Rix Motors so pleased with the service from Mike towell Nothing was to much trouble , Recommend this dealer to all , Even the main man thanks us For our business . Great place can’t praise enough
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Staff from Rix Motors in response to Car purchase
Hi Patricia, Thankyou for your 4 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍
We arrived at Rix and was greeted by Mike straight away. This man is a superstar!! He was friendly, knowledgable and understanding (even in our confusing situation). Mike Toole take a bow... you was very professional yet we felt like we had known you personally. Mike made our car buying experience an enjoyable one and was fantastic. I would recommend anyone to visit Rix Motors and ask for Mike!! We drove away with our new car in just a few hours. Thanks Mike and Rix Motors.
Staff from Rix Motors in response to What an amazing experience
Hi Romy, Thankyou for your 5 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍
Had a Nissan juke from rix motors July 2017.was fine for the first 2 weeks..after the second week the problems started..kept cutting out whilst driving and people were near enough hitting us whilst experiencing this problem.also the revs wouldn't go any higher than 3,000 revs had got in touch regarding the issue also had the person from the AA speak and the person we spoke to didn't want to know also told the warranty was over.what after 2 weeks no chance still have issues now have had work done n still have issues with the car even asked for a replacement vehicle though never got one was saying needed to go for another finance for another car but this isn't what we wanted just wanted a replacement car
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Rix Motors from Rix Motors in response to Replacement car.!!!!
Good Morning, I was very disappointed to read your review and although I wasn't personally involved in your enquiry / purchase I can confirm that is not how Rix Motors looks after their customers, over the last 6 months there has been major investment not only in improving facilities to enhance the customer experience but ALL staff have been coached to understand the culture of "The customer comes first", part of the recent investment has been to introduce our aftersales department who look after our customers should they experience any problems once they have taken delivery and they report direct to the owners to ensure a fair resolution process, I do hope that you are willing to give us another chance to restore your confidence in the company, I think you will be pleasantly surprised, Kind Regards Rix Motors.
This is my ninth deal with Rix Motors, I find the ordeal of buying a car is made easy a comfortable and pleasant procedure due to the honesty and well informed sales team. Tell them the car you want, the monthly payment you can afford and they will do the rest. any prob's ask for Reg. happy Motoring with Rix Motors.
Staff from Rix Motors in response to Excellent Customer Service
Hi Allen, Thankyou for your 5 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍
I was looking for a new car and unfortunately I ended up at Rix motors. The owners son was there and seemed very friendly and helpful. I liked a particular car and I was told that if I pay a deposit it will be refundable (I checked this several times with them) believing them I did that, next day when I asked for my money back they completely changed their tune. Incredibly dishonest people, extremely poor. By conning me out of £100 they most definitely lost a customer for life and also dozens of people I have told about my experience. This is not only unethical but extremely poor business as well. Avoid
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Rix Motors from Rix Motors in response to Dishonest
Hi Zain, I was disappointed and surprised to read your review as that is definitely not how Rix Motors looks after its customers, although I wasn't personally involved in your visit / experience I cant understand why a multi million pound business would want to keep a £100 deposit unless costs had been incurred at your request, Kind Regards Rix Motors.
It was for the first time, in my history of buying cars on finance arrangements, that i drove home in my new car after everything was processed within the hours of a day by Rix Motor Company car dealers. The experience was great and i am now the proud owner of a top of the range motor-Range Rover Sport. Thank you very much indeed to Kyle and others at Rix motors.
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Staff from Rix Motors in response to It was so great a service. Excellent
Hi, Thankyou for your 5 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍
I have just bought my latest car from the Rix company, never used this company before, however, extremely pleased to have been looked after by Scott Campion. Very helpful and professional, and made the whole process easy. Great choice of vehicles available . Bill S.
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Staff from Rix Motors in response to Excellent customer service
Hi William, Thankyou for your 5 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍
Just picked up my new car Mercedes A Class. Received excellent service from Gareth - Salesman. Gareth dealt with us in a polite and professional manner. This is our third purchase from Rix Motors - very satisfied customer again.
Staff from Rix Motors in response to Excellent service
Hi Sharon, Thankyou for your 5 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍
Scott, who dealt with us throughout the sale, was very professional and answered any questions we asked him. He explained the finance options to us in a way we understood and sorted us the best one. He makes a mean cup of coffee too. I would recommend you visit Rix Motor Company if you are after a quality car and ask for Scott.
Reviewer has confirmed their email address
Staff from Rix Motors in response to Great Customer Service
Hi Howard, Thankyou for your 5 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍
Rix Motor Company is a used car dealership that is based in Warrington, Cheshire.
If anyone has had an experience at this dealership then please leave a review below.
Manufacturers: Sells a variety of makes and models
Independent Dealership
Rix Motors
Hawleys Lane
Warrington
Warrington
WA2 8JP
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