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86 reviews from our car dealer reviews community
Leave a review for Rix Motors
Leave a review

86 reviews from our car dealer reviews community

Leave a review for Rix Motors
Leave a review
"Car purchase"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought 2 cars from Rix Motors so pleased with the service from Mike towell Nothing was to much trouble , Recommend this dealer to all , Even the main man thanks us For our business . Great place can’t praise enough

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+0 Found this review helpful

Staff from Rix Motors in response to Car purchase

Hi Patricia, Thankyou for your 4 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍

"What an amazing experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We arrived at Rix and was greeted by Mike straight away. This man is a superstar!! He was friendly, knowledgable and understanding (even in our confusing situation). Mike Toole take a bow... you was very professional yet we felt like we had known you personally. Mike made our car buying experience an enjoyable one and was fantastic. I would recommend anyone to visit Rix Motors and ask for Mike!! We drove away with our new car in just a few hours. Thanks Mike and Rix Motors.

Staff from Rix Motors in response to What an amazing experience

Hi Romy, Thankyou for your 5 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍

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"Replacement car.!!!!"
2.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a Nissan juke from rix motors July 2017.was fine for the first 2 weeks..after the second week the problems started..kept cutting out whilst driving and people were near enough hitting us whilst experiencing this problem.also the revs wouldn't go any higher than 3,000 revs had got in touch regarding the issue also had the person from the AA speak and the person we spoke to didn't want to know also told the warranty was over.what after 2 weeks no chance still have issues now have had work done n still have issues with the car even asked for a replacement vehicle though never got one was saying needed to go for another finance for another car but this isn't what we wanted just wanted a replacement car

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+1 Found this review helpful

Rix Motors from Rix Motors in response to Replacement car.!!!!

Good Morning, I was very disappointed to read your review and although I wasn't personally involved in your enquiry / purchase I can confirm that is not how Rix Motors looks after their customers, over the last 6 months there has been major investment not only in improving facilities to enhance the customer experience but ALL staff have been coached to understand the culture of "The customer comes first", part of the recent investment has been to introduce our aftersales department who look after our customers should they experience any problems once they have taken delivery and they report direct to the owners to ensure a fair resolution process, I do hope that you are willing to give us another chance to restore your confidence in the company, I think you will be pleasantly surprised, Kind Regards Rix Motors.

"Excellent Customer Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is my ninth deal with Rix Motors, I find the ordeal of buying a car is made easy a comfortable and pleasant procedure due to the honesty and well informed sales team. Tell them the car you want, the monthly payment you can afford and they will do the rest. any prob's ask for Reg. happy Motoring with Rix Motors.

Staff from Rix Motors in response to Excellent Customer Service

Hi Allen, Thankyou for your 5 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍

"Dishonest"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I was looking for a new car and unfortunately I ended up at Rix motors. The owners son was there and seemed very friendly and helpful. I liked a particular car and I was told that if I pay a deposit it will be refundable (I checked this several times with them) believing them I did that, next day when I asked for my money back they completely changed their tune. Incredibly dishonest people, extremely poor. By conning me out of £100 they most definitely lost a customer for life and also dozens of people I have told about my experience. This is not only unethical but extremely poor business as well. Avoid

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+7 Found this review helpful

Rix Motors from Rix Motors in response to Dishonest

Hi Zain, I was disappointed and surprised to read your review as that is definitely not how Rix Motors looks after its customers, although I wasn't personally involved in your visit / experience I cant understand why a multi million pound business would want to keep a £100 deposit unless costs had been incurred at your request, Kind Regards Rix Motors.

"It was so great a service. Excellent"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It was for the first time, in my history of buying cars on finance arrangements, that i drove home in my new car after everything was processed within the hours of a day by Rix Motor Company car dealers. The experience was great and i am now the proud owner of a top of the range motor-Range Rover Sport. Thank you very much indeed to Kyle and others at Rix motors.

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+0 Found this review helpful

Staff from Rix Motors in response to It was so great a service. Excellent

Hi, Thankyou for your 5 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍

"Excellent customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just bought my latest car from the Rix company, never used this company before, however, extremely pleased to have been looked after by Scott Campion. Very helpful and professional, and made the whole process easy. Great choice of vehicles available . Bill S.

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+0 Found this review helpful

Staff from Rix Motors in response to Excellent customer service

Hi William, Thankyou for your 5 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍

"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just picked up my new car Mercedes A Class. Received excellent service from Gareth - Salesman. Gareth dealt with us in a polite and professional manner. This is our third purchase from Rix Motors - very satisfied customer again.

Staff from Rix Motors in response to Excellent service

Hi Sharon, Thankyou for your 5 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍

"Great Customer Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Scott, who dealt with us throughout the sale, was very professional and answered any questions we asked him. He explained the finance options to us in a way we understood and sorted us the best one. He makes a mean cup of coffee too. I would recommend you visit Rix Motor Company if you are after a quality car and ask for Scott.

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+0 Found this review helpful

Staff from Rix Motors in response to Great Customer Service

Hi Howard, Thankyou for your 5 star review, it is always nice to hear that customers have enjoyed their visit to Rix Motors and would recommend our business to others, best wishes and we look forward to seeing you again in the future 👍

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"Missold Warranty"
2.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

"Great family friendly service..." - until you try to get work done under one of their warranties. Their salesperson told outright lies about the terms of the warranty, and then when approached to resolve the situation they were rude and patronising. Twice. I highly recommend going elsewhere.

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+6 Found this review helpful

Staff from Rix Motors in response to Missold Warranty

Hi Nick, I was disappointed to read you review, although I was not personally involved in your sale I do know that Rix Motors do not treat their customers in that way, in the last 6 months significant investment has been made to improve showroom facilities for our customers, ALL staff attending regular coaching to ensure that a "customer comes first" culture is paramount within the business and an aftersales department has been created to look after our customers should anything go wrong after collection, hope this helps give a more balanced view, Kind Regards Rix Motors.

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Dealership Information

Rix Motor Company is a used car dealership that is based in Warrington, Cheshire.

If anyone has had an experience at this dealership then please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
86 reviews3.5 out of 5 stars — Rated Very Good
Excellent
53
Very Good
0
Average
3
Poor
7
Terrible
23

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  • Contact Information

    Address

    Rix Motors
    Hawleys Lane
    Warrington
    Warrington
    WA2 8JP

    Get in touch

    01925 230360
    http://www.rixmotorcompany.co.uk

    Opening times

    Sorry, we don't have opening times for this dealership

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    Dealership Statistics

    61%
    Would recommend this dealer to family and friends
    74%
    Percent of reviews responded to by this dealer

    Additional Information About Rix Motors

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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