Raj from RK Car Sales in response to Great service and after care

Hi thank you for your feed back. We are really glad you are happy with the car and service recieved. We look forward to seeing you for your next purchase!

Staff from RK Car Sales in response to Unwilling to help, Rude managers & lying

Hi Sir we had the conversation of the 2007 ford Ka you purchased from R K car sales ltd. You called me to tell me that one of the speakers on the ford Ka was not working and asked if the car will be covered under warranty. I then explained any cars which are under £2000 generally do not come with a 3 month warranty as they are part exchange to clear cars. We have spent over £300 on the car to make it fit for purpose by putting a 12 months new mot, which had failed, where we carried out all the failure work, before the car was sold to you. At no point did we suggest a 3 month warranty was given or implied with the car. Edgar did not promise the Radio code, He said he would help you in obtaining this as usually from a car garage we would be able to get this free of charge. When you called Edgar was on holiday which I then asked you to call back next week when he gets back, to help get the radio code as I was not sure what was agreed between you, We had no further correspondance from you until you called 3 weeks later to report one of the speakers was not working. I then explained this was a wear and tear item which would not be covered as this could have gone at anytime not due to mechanical failure or break down, You added there was no faults with the car mechanically and the only problem was the speaker. When you viewed the car you was happy to take the car without the radio code and radio not working, at no time did we pressure you in buying the car. You negotiated £150 off the car. I had looked online and see there was speakers available from £8 as a replacement and suggested you could purchase this from ebay, I can not warranty such items as speakers on older cars as sometimes due to customer negligent or just general wear and tear of such items can cause these problems You became very difficult to deal with as you started to use abusive language, we do not tolerate this behaviour, This was the point after discussing the matter with you over 40 minutes i told you i will be terminating the call, as i did not appreciate your rude attitude towards me.. I asked you to come and speak with me on a face to face basis so i could show you the car advertisement on the internet published, never once suggesting a 3 months warranty. I have added extra wording to my website to make it clear the warranty procedure so there is no further mis-understanding. Furthermore you have set a county court judgement against the company for £100 and feel to leave us a bad review on the basis of a speaker not working. I feel this is an unjust review as the car runs perfectly well with a full service carried out, new MOT new alternator and only 39k with no mechanical faults. at an amazing price of just £1050, at the end of this deal we did not make no money due to money spent on the car and the price reduced by yourself. At any point if there had been a mechanical problem or breakdown with the car we would have taken the car back and issued you with a full refund or fixed any mechanical faults. We are saddened with your review as we try our very best in trying to exceed in our customer service and customer satisfaction, We assure our customers are always happy! Please see all our google and Facebook reviews and you can see we are built up on serving our customers with the best possible experience in purchasing a new car.