I worked for Robert Eardley in Crewe when he had a Renault franchise. He paid as little as he could. The way you look after your staff reflects the way the staff look after the customers. Robert Eardley sold this business a few years ago. Looking at the reviews, it appears that the ghost of Robert Eardley lingers on.

I bought a Skoda Scala on the 1st September 2019 from Robert Eardley & Son. Keeps getting a flat battery. Was supposed to get a courtesy car while it was investigated. The car was never ordered. I am still waiting. The girl in service told me not to get cross because it was not her fault. The car also had a chip which has not been repaired properly.

Robert Eardley Skoda were very good when it came to purchasing a new car. Problems began with the 'aftercare'. Simply doesn't appear to be any! Problems with car purchased in November 2018. New instrument dash fitted under warranty. Problem; ignition key lost by the technician. 26th April 2019 - still no key! Why? Buy a Skoda from anywhere other than Robert Eardley Skoda; you have been warned.

Why Oh Why did we ever think Robert Eardley & Son were any good. We bought a new Skoda from Robert Eardley and at that time they were helpful attentive and provided a decent service. The car has always been serviced there and although there was a real problem when the car was ‘fixed’ to correct the fraudulent emissions claims Robert Eardley were generally OK. After that recall the car went into ‘limp mode’ less than 50 miles after it was returned to us and had to be towed back to them at our cost. It cost us to cancel a hotel booking and to change our ferry crossing as well as losing 2 days of holiday. They refused to accept any liability for this. Certainly their communication was poor, their record keeping bad but they were pleasant, generally helpful and we continued to use them as we wanted the car services by a Skoda main dealer and they were the nearest. However, the car recently failed with what appeared to be a gearbox fault. The DSG automatic would only find forward gears 2, 4 and 6. We specifically asked them to diagnose the fault and get a price as we were concerned the fix could cost more than value of the car. We telephoned them immediately the problem showed on 8th February and were told nothing could be done before Monday (perfectly reasonably) so we drove the car to them as requested first thing on the Monday morning 11th February. After a week with no response we telephoned to be told they did not know the cause of the problem and Skoda UK were being asked for assistance. Days went by with no updates so we took to telephoning every 2 or 3 days as they did not seem capable of making a call to at least update us. They did say that Skoda were being very slow to respond but eventually we had the message that the fault was said to be on the gearbox management system. A new one had been ordered (without of course coming back to us to see if we wanted that expense on a car 7 years old). We then complained to the Service Manager, Mark Burgess, who was not helpful and said they were not happy that it was taking up space in their workshop, as if we were somehow happy about their tardy progress. It turned out that after fitting the system it would now not engage any gears. So three weeks and no steps forward and one step back. We asked to speak to the Dealer Principal and was told he was not present. We asked for him (we understand he is Cam Defoe) to call us back. Of course he never did. We were next told the problem had been referred again to Skoda and they eventually said a clutch problem. Mark Burgess said parts would be delivered 7th March and we would have the car back for the weekend and he would not charge for the extra (albeit wholly abortive) work. We were supposed to be grateful for this. He also promised to telephone us on the Thursday. He did not. We telephoned him on Friday. One of us was out in the morning, and he said he had tried to phone in the morning. No message was left and he did not try on the other 2 contact telephone numbers they have. The car was alleged to be almost ready and would now be ready on Monday. The delay has also cost us a lot of money. If told what the problem was we would likely have scrapped the car. However, taking over a month means additionally the car has had to be re-taxed and re-insured, it now has less than 6 months on the MOT (due by 1st September) so the valuation from ‘webuyanycar’ has been reduced. Robert Eardley & Son are not interested. Robert Eardley do not seem to be able to keep staff, and whether this is the problem why they cannot diagnose a problem we do not know. We do know that customer communication is supremely important and that they cannot do it. We do plan taking them to the Small Claims Court. I would strongly recommend avoiding Robert Eardley & Son. Skoda has made serious efforts to improve their image since VW took them over. They have largely been successful. Having dealers like Robert Eardley & Son will take them back to where they used to be if they are not careful

Would not give one star if there was an option. We were lied to by Robert Eardley & Son, when the offer of help fell far short (on an in-warrantee gearbox), we were offered a derisory trade in price. The offer they gave appeared as if they were simply running down the clock until our warrantee expired.

I would highly recommend Will Henderson who made sure everything went smoothly with regard to my new car purchase from Robert Eardley in Crewe. His professional and friendly approach ensured that I was kept up to date with progress and the aftercare phone call was much appreciated. Many thanks for your help and attention to detail. Nicky Clifford.

Should mention Tom Toft at Robert Eardley & Son who got the balance right of being there to help without being too pushy. He was knowledgeable and able to clarity all points regarding products. Was polite well presented and attentive. A credit to the company.

Friendly and informative sales team at Robert Eardley & Sons Stoke made the whole procedure of purchasing my new car a pleasurable and stress free experience. In particular we should mention the young salesperson Thomas Toft who was very attentive and helpful.

Bought a Skoda from Robert Eardley Skoda in Crewe, still haven't received the v5 a month later - DVLA never received it. Left several messages for Kev to call me back, with no call back. Been completely ignored on the V5 issue. Worst dealer I've ever used. Won't be returning.

Excellent service and a pleasure to deal with professional and friendly staff especially Amanda. Would recommend to anyone looking for a Skoda.....lots of bells and whistles on all models with the added influence of VW technology. Brian from Sandbach