I booked my Peugeot in for new windscreen wipers as the new fancy Robin & Day premises are in Chiswick, where I live. On the Monday that I'd booked the car in, I got a call saying the wipers hadn't arrived (they hadn't been ordered). I rebooked for Wednesday as directed. I parked at Robins & Day, waited, my vehicle was taken to the serviced centre and guess what. No wipers for my car had been ordered. A very helpful young man in the service dept was most apologetic and promised to order the wipers and send someone to fix them on my car at my home in Chiswick. This never happened, I haven't heard a word since (at least 3 weeks ago). I rang again today, was told the wipers are in and I'm still waiting for a manager to call me. On no account buy a car from this dealership, they will not take care of you as a customer at all.

I bought my new car from Robins and Day Chiswick 7 weeks ago. I have been a returning customer since the mid 90s and have always received good service when buying a car, especially in the earlier years. This time I’m lost for words to describe the appalling service which I received. The car is just fine but I opted to have a paper hand book. 7 weeks later and numerous contacts but no book. When I went to collect the car I was informed that they had been trying to contact me to let me know that the car I had chosen and paid a substantial deposit on had in fact been sold to someone else. In the event that they were unable to contact me they then agreed to let me have the car. I received 2 minutes demonstration on this new car. Buying a new car is a big event for me. Paying out a large sum of money needs planning and saving. At least one should be able to have a professional handover. I have nothing to tell me how to contact the breakdown service which I am told I have for one year.

AVOID AVOID AVOID When there to repair amber warning yellow light. Got out with £600 bill and light still on and car broke down!!! Left on a street without help! Than heard from manager again it is my fault as I should have known. Worst experience in my life. Would love to complain but given no chance!!! Will get case forward

Robins & Day Chiswick were actually WORSE than one star!!!! We found a Peugeot Rifter advertised for sale on line, at Robins & Day, Chiswick. The car was the 7 seater model we were looking for. It would mean a journey of 3 to 4 hours for us from South Wales but we were really interested in seeing and test driving the car. We contacted the garage to check that the car was indeed the 7 seater model, as advertised, and that is was still for sale. The sales person my partner spoke to confirmed the model and told us the car was available on the forecourt for us to view. We then asked for a part exchange quote for our car. The sales person took our car details & said he would ring us back with a quote. HE DIDN’T RING!! We really wanted to see the car and telephoned the garage the following day to make a viewing appointment. The sales person was amazed that we were prepared to make the long journey to Chiswick. We made an appointment to see the car at 1pm the following day and gave the sales person a mobile number so that she could contact us should there be a problem with the viewing. Following a 31/2 hour journey, we arrived at the garage, as arranged, to be told by the sales person that she had, just that minute, discovered that the car was NOT available for us to view, as it was out on loan!!!!!! UNBELIEVABLE!!!! And then....... we were told that the car we had arranged to view was actually the 5 seater model and NOT a 7 seater, as advertised!!! The sales manager did offer an apology and seemed to think that all would be well if the company paid for us to have a meal somewhere close by or perhaps we could be tempted to a visit to Kew Gardens!! REALLY????????? BE WARNED - this company cannot be trusted!!!! Our day ended with a 5 hour journey home on an extremely busy M4! I have had to award one star for each category because it is not possible to lave a no star rating.