Very happy with Route One Car Sales. Got a great deal on my car and no problem when sorting out a little door lock issue which was missed when I bought it - it happens! Jack is a colourful character, but communication from him was first class from initial contact and consistent throughout, which is so important.

Left a deposit at 4.50pm with the intention to travel down (90miles away) to view the following day. I was unable to make the journey as I was unexpectedly needed for work that day and as I was unsure of when I would be available to make the journey, I text messaged before 8am the following morning to explain the situation and ask if he could refund my deposit. He told me that wouldn't as he had lost a sale of the vehicle as he had turned away interested buyers that afternoon, but I didn't speak to him until 4.50pm, so obviously a lie. I called him and he wouldn't even listen to me when I was trying to explain my situation, repeatedly talking over me and when I said that I found his attitude very strange he called me a c**t. If he'd taken the time to listen, I was going to say that if he could refund me, I would get in touch when I was able to make the journey to view the vehicle as I was still interested in it and in the mean time he wouldn't be holding it for me if he had another buyer. I've never come across such abuse from a business owner before and wouldn't dream of speaking to a customer in that way, I've been self employed for over 30 years. DO NOT LEAVE A DEPOSIT WITH THIS DEALER WITHOUT SEEING THE VEHICLE. I wouldn't touch him with a barge pole and other reviews seem to agree with this sentiment!

I bought a superb looking Ford Ranger in metallic Copper Red for the purpose of towing my horsebox in August 2019 from this dealer. It was advertised with full service history and booklet stamped accordingly, however, after purchase vehicle it transpired that vehicle had did not have the original engine but certainly not advertised as such, together with numerous faults including the engine management light under dash was covered by masking tape hiding the fact that the warning light was permanently illuminated. Other numerous other faults made the vehicle not fit for purpose and resulted in the vehicle spending the majority of the time either in my local service garage or back with the dealer trying to sort issues out. 6 months after purchase and after considerable negotiation with the dealer the Assurance Company who manage the RAC warranty however not a 82 point checked warranty, Citisens Advise and Trading Standards together with legal advise before persuing Court Action I eventually received a refund for the vehicle This has been by far the worst personal experience in buying a vehicle and would certainly not recommend.

I purchased a Saab 93 , They took my old Saab in part exchange with no problem. I got a very good deal and very pleased. This company is a traditional car sales business and the owner was helpful and courteous . The car is working perfectly with all extras working too. Very nearly the perfect purchase I give this company 9 out of 10 with a little more attention to detail i would have given 10 out of 10.

purchased a vehicle from them for 8.5k, so not cheap. had it seven days and developed a fault with the battery warning system. phoned them up and was told " oh well you got the warranty . phoned RAC cant go to main dealer as they don't pay there parts or labour prices, they suggested halford as they are RAC approved. Halfords don't want to know as its a poss wiring fault. had to take my car to another garage, and a week and a half later still havnt got a fixed car. his attitude stinks and RAC warranty is just toilet paper