60 reviews from our car dealer reviews community
Leave a review for The Roxburghe Group
Leave a review

60 reviews from our car dealer reviews community

Leave a review for The Roxburghe Group
Leave a review
"Top service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

5 Stars "This is the second car our family has bought from Roxburghe, and once again, they didn't disappoint. The handover process was seamless, and they took the time to make sure I was comfortable with all the controls before I left.

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"Amazing work"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic experience from start to finish. I was looking for a specific spec for an Audi and they had exactly what I needed at a very competitive price. I dealt with the team over the phone initially as I live quite far away, and they provided a detailed video walkthrough of the car so I knew exactly what to expect. When I arrived, the car was even better than described. A top-tier dealership that clearly prides itself on quality.

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"Amazing work!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I visited the showroom during a very busy Saturday afternoon. Even though I hadn't booked an appointment, the staff acknowledged me quickly and let me browse the stock at my own pace. I did have to wait about 20 minutes to speak to a finance specialist, but it was worth the wait as they found a deal that actually beat my bank’s rate. Professional, organized, and a great selection of high-quality vehicles.

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"Highly recommend them!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a BMW from The Roxburghe Group and couldn’t be happier with the service. From the initial inquiry to driving off the lot, the team was incredibly transparent about the car's history and the financing options available. There was no pushy sales talk, just honest advice. The car was valeted to a high standard and ready exactly when they said it would be. Highly recommend them if you want a stress-free buying experience

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"Avoid at all cost, I had to go to court"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

’m leaving this review based on my personal experience. I purchased a vehicle from this business which developed a serious fault very shortly after purchase. I raised the issue promptly and repeatedly, but despite the car being kept for over a month, no clear diagnosis or resolution was provided. It was later established that the issue was caused by a severely blocked engine air filter — a basic fault that should have been identified much earlier. Throughout the process, I felt my concerns were not taken seriously and communication was poor. After more than a year of ongoing issues, delays, and failed attempts to resolve the matter directly, I was left with no option but to pursue the issue through the courts. I was successful in my claim and ultimately recovered my money. This was a stressful and time-consuming experience that could have been avoided with proper aftersales handling and a better understanding of consumer rights. I would strongly advise anyone considering purchasing from here to keep detailed records and be fully aware of their legal rights should any issues arise.

Reviewer has confirmed their email address

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"Very happy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am writing this review to express my appreciation for the exceptional service I received during my recent purchase of a KIA Niro from this dealership. From my initial phone inquiry through to the test drive and the final purchase, I felt incredibly well taken care of throughout the process and extremely happy with the deal we got and new car!

+0 Found this review helpful
"Excellent service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service from start to finish from Adam who went the extra mile looking after my grandparents and me. It was actually an enjoyable experience unlike my other car purchases! I’m so happy with my new car and really appreciative of the service that we received today! Would recommend to anyone looking to purchase a new car.

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"Not honest company, they lied to me"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

An absolutely ridiculous company! I bough a car from them on the 11th Sep and up to this day, I still have not received my logbook. I have been going back to DVLA and them for the past three months, and they said they have returned the forms to DVLA, but the reply I got from DVLA is that they told DVLA they could not find the my record in their record?? How ridiculous is that? I literally bought a car from them and they don't have my record. Then they told me on the email that the form was sorted and nothing to worry about, literally were lying to me! Now that I have to pay extra to do a V62 form to DVLA to get my logbook and they still have the audacity to call me last week to ask me to pay extra to extend the warranty?! I start the question the authenticity of where these cars come from??? How would you not have any record in your system??? That is just mind-blowing.

Reviewer has confirmed their email address

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"Nice!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Its a second time i purchased car in this location and i must say its such a great place with good prices and speedy service by smiling, helpful and very professional sales executive staff members.

Reviewer has confirmed their email address

+0 Found this review helpful
"Would definitely recommend"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great sales experience at Rox cars. Was offered a fair part exchange value for my Qashqai and was guided through the sales and finance with no pressure applied. Car was ready to drive away the same day so the handover was seamless. Would definitely recommend.

Reviewer has confirmed their email address

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Dealership Information

The Roxburghe Group is an Independent dealership that is based in Sutton Coldfield. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
60 reviews3.9 out of 5 stars — Rated Very Good
Excellent
42
Very Good
0
Average
1
Poor
7
Terrible
10

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  • Contact Information

    Address

    The Roxburghe Group
    Maybrook Business Park 5 Maybrook Road
    Sutton Coldfield
    B76 1AL

    Get in touch

    0121 313 1555
    https://www.theroxburghegroup.com/

    Opening times

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    Dealership Statistics

    55%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About The Roxburghe Group

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
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    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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