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13 reviews from our car dealer reviews community
Leave a review for Roy H.G Tolley Ltd
Leave a review

13 reviews from our car dealer reviews community

Leave a review for Roy H.G Tolley Ltd
Leave a review
"Top service for new car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Can’t recommend this garage enough if you are looking for a new or used car. Excellent service from start to finish of purchasing my new car. Salesman kept me up to date with the purchase and explained everything I didn’t know. All staff are very friendly and offer a great welcoming.

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+3 Found this review helpful
"Amazing service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently went to Toy Trolley to ask about motability scheme. I spoke to Steve Todd who gave me so much advice on what car to choose for my needs. I ended up with the citroen cactus, which is amazing, I just have to say that the help and advice through to the handover of my car, Steve was amazing, answering any questions I had and also giving me a follow on call the next day just to make sure I had no other questions. I would highly recommend this company and highly recommend Steve Todd, not pushy and took his time to make sure I had the right vehicle. Thank you so much.

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"Extremely poor customer service"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We visited Roy Tolley the main dealer for our car and we were contacted by the Customer Service Manager whom advised that they could not replicate the issue. The Manager advised that they had sent out a young bloke and a middle aged bloke and an older guy and none of them could replicate the issue. He insinuated that it was our driving style (I don't see how age is related to a fault with stop start function - maybe the button doesn't like certain people - according to Roy Tolley). The Manager said that there was nothing that could be done. The car continues to be a danger to anyone driving or a passenger in the car and the garage did not accept responsibility for the fault or attempt to put it right under warranty. We provided proof that we were not the only MG drivers with the same issues regarding the stop / start. When we collected the car the Customer Service Manager sent someone else out to give us the car and tell us that nothing could be done and when we asked to speak to him, he came out and started having an argument with us and would not provide a report that stated the car was safe to drive. We believe that this car was faulty from new. The dealership did not seem to know a lot about MG's and what the current faults are that other MG owners are having with the same make and model. The dealership was not helpful they sent us on our way with a faulty car. The issues were not resolved quickly and effectively they are still outstanding 2 months later. The vehicle looks good but has had multiple issues I would not recommend this vehicle to anyone or the local dealer. Terrible car and Terrible customer service. I would not recommend the garage and the customer service was the worst I have ever experienced to have an argument with a customer in front of other customers within the dealership.

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+4 Found this review helpful
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Dealership Information

Roy H.G Tolley Ltd is an Independent dealership that is based in Colchester. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
13 reviews4.1 out of 5 stars — Rated Very Good
Excellent
10
Very Good
0
Average
0
Poor
1
Terrible
2

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  • Contact Information

    Address

    Roy H.G Tolley Ltd
    Gosbecks Road
    Colchester
    Essex
    CO2 9JS

    Get in touch

    http://www.roytolleycolchester.citroen.co.uk

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    76%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Roy H.G Tolley Ltd

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
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    VAT Number: XXXXXXXXXX


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