I will never buy a Volvo again. The dealership programmed a new key for me as the dealership I purchase it from (XC40 ReCharge) 'lost' key#2. I recently my iPhone to a newer version. When I came to set up the app it would not function. After 2 weeks of back and forth with Volvo 'support' I was told to take it to the dealer to have the keys re-programmed. Called Rybrook and they told me that as it was out of warranty I would have to pay for it ?? Totally dismissive, this is a Volvo technical issue, nothing of my doing..., Spoke to Volvo and they said 'you can raise a complaint but it wont change the outcome - outrageous, possibly the worst customer service experience ever. Do not waste your money on Volvo, there are plenty of reputable vehicles with decent dealer networks out there...

I've been going here for many years, and they never let me down! Alan, Rob and recently Clare on servicing are fabulous, and always go that extra mile for me, Amy on reception is just so kind and lovely. Chris has collected and delivered my car twice recently, he is fabulous, always professional, patient and kind, an absolute credit to the company, as they all are. Thank you.

We purchased a new car from Rybrook Chester at the start of July 2023. The sales process was okay, the staff were helpful and courtious. The issues started after they've made the sale. I rang up a few days after picking up the car to enquire about something being missing from the service book and also an App missing from the infotaintment system - three weeks later, two phone calls and three emails later I am still awaiting a call back they said would happen later on the first day! Not the sort of service you expect when you pay nearly £40k for a car!

Phil Hooton at Chester Rybrook gave me a first class experience in the smooth purchase of my new XC60 plus B4. He made the whole process troublefree and kept me fully informed throughout and was invariably cheerful as well as knowledgeable and efficient. On the day of collection, Steve very patiently talked me through the technical aspects of the car and all its new features. He was excellent and not in the least patronising. Thank you Volvo!

Thursday vevening My wife took her volvo for an mot booked in for the next morning.. I followed in my car and en route I haf a puncture. Because there was no tyre in stock the car had to stay. The guys in the service department decided to at the last minute to mot my wife's car there and then. You guys were brilliant and got us back on the road. Thank you again. Owen Woodfine.

Bright sharp salesman backed by appalling management. General manager at Rybrook Volvo in Chester is rude and deceitful but covers his back by not giving paper trail before you part with money. Volvo only interested in sale. Communication with their customer is non existent when you have a problem, everything is on Rybrook’s terms, call backs don’t happen and when it does not the relevant person calls.

We travelled from Ireland to buy a Volvo Selekt here and the process was seamless. We found Pete and his colleagues so easy to deal with. We did have an unavoidable or unfortunate issue with the car 5 months later and once again Rybrook Volvo Chester covered any parts and labour that fell outside of the Selekt guarantee.