I bought a Mercedes C-Class from St James less than five months ago, and it comes with a three-year warranty. About three to four weeks ago, I noticed engine oil leaking from under the rocker cover. I called St James to get it fixed since it’s under warranty, but I had to contact them multiple times just to get the car booked in. I eventually booked the car for repairs at an approved garage, and they fixed the issue, but I was told the car needs a new spring link and prop shaft donut, which was quoted at about £700. St James claimed it's general wear and tear, which isn’t covered by the warranty. I've driven the car less than 4,000 miles, and the mechanic said this can't be general wear and tear when it’s only been 4k miles since I bought it. Those parts shouldn't get damaged so quickly. St James sold me a car with existing issues and won’t fix it under warranty. I dropped off the car at their approved garage for oil leak repairs, which took about a week, and I wasn’t given a courtesy car. I had to take taxis to work and back, costing me over £150 for the week, plus I have to pay £700 to fix the car myself. I wouldn’t recommend anyone buying a car from them. If anyone still considers buying from them, please get the car checked by your own mechanic before purchasing. Their warranty is a total scam; they don’t stick to their word. I spent £15k on the car, and it broke down just after five months. They clearly sold me a faulty car and didn’t mention anything about it. I had a really bad experience with St James.

So pleased with the car, Khloe was really helpful in talking me through the buying process.

I requested if S James would enable a pre-purchase inspection to be conducted by an insured and certified inspector similar to what the AA offer to make sure you are not buying a dodgy car. S James would not permit or allow it. This was a red flag to not provide transparency in determining the quality of works and safety of the vehicle. If you are as good as you say you are, you would be content to be inspected…..unless you know you’d be found short. The staff were polite but it seems they tow the company line in selling a picture of a car that’s not the actual one. Read the reviews about cutting into the existing vehicle to attach modifications. If S James offered the option to conduct a pre-purchase inspection it would iron out a lot of the problems.

Had a pleasant experience with Sjames until it was time to give car back at the end of finance agreement. They had no record of service history before I even purchased the vehicle and insisted they gave it to myself when they did not. Now affecting the sale of this vehicle. Really unprofessional and poor from them.

Natalie was amazing with her customer service always wanting to help and understanding of what I wanted in the car

Josh took care and guided me through the process explained everything easily to me and their was no pressure, collection of vehicle was easy and the standard is amazing, would highly recommend

Did a finance prop online and gave them a call, spoke with Josh who was very helpful and easily contactable if needed. Everything was sorted in a matter of days and handover booked in. Very easy handover and car in great condition as pictured. Would highly recommend!