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Sent a deposit over a week ago and had no contact since. Asked for over a week for a walk around video which it says on the advert is available to have just been told on the phone that the car in the photos isnt the car I will be buying its a look a like and this is why they cant give me the video. Wont refund me my deposit.
Reviewer has confirmed their email address
Due to a sudden change in circumstance i was unable to purchase the car that i had reserved. After a few phone calls i was able to get 50% of my ‘non-refundable’ deposit back. This shows the goodwill that the company has. I will look to buy from these guys when i am in a position to do so.
Reviewer has confirmed their email address
We arrived today to collect our new car, on arrival the car wasn’t ready. Then a customer arrived after us for a later appointment and there car was ready valeted and park on the front when he arrived. After around 15 minutes our car came round - there was damage on the car which after us pointing it out it was improved whilst we waited but not once was there an apology or any level of customer service - once we were happy with the condition of the vehicle I left leaving my partner to finish the paperwork. Roughly an hour into my journey home my partner called me to ask me to come back as after leaving site the car was seriously smoking and had a horrendous smell . He took the car back to the site and was told the mechanics would take a look and take it on a drive, after this even though he told them he didn’t want the car they insisted he took it for another drive, the car didn’t smoke this time but did have an awful smell the same as the previous drive, the handover executive agreed the car had a awful smell. After arguing the toss and him confirming several times he wasn’t having the car which they just tried to brush over because it hadn’t smoked the second time he took it out, they thought this was acceptable and he should take the car. He Finally got his point Across and was told the finance would be cancelled Monday and the £149 prep fee and the road tax would be refunded but the £500 deposit was non refundable. After over an hour back and forth they finally agreed to refund the £500 but the handover executive had clearly been told not to give us this back initially as he was very stubborn, there was no manager on site and no one came to speak to my partner to apologise or offer any help. In total he was there for over 4 hours to come away with no car. Along with in total a 270 mile round trip (with no compensation offered ) we are now looking again for another car. Absolutely Disgusting avoid at all costs.
Reviewer has confirmed their email address
I called this place 3 times now to get some info regarding a BMW 320d first guy said he will get back to me with full details on car, which he obviously didn’t, second time I rang this rude women answered the phone, she had no customer service skill, I first thought maybe it was the wrong number, 3rd time I called back they just the same thing, rude, rude and rude
Terrible customer service. They use old tricks to lure you to bye the cars they want to sell. They advert cheap and good deals. Witch are gone in any time that you call. Even when the car is not in shop yet is already sold. And then, they offert to you the car they want to sell. Such a disappointment. I’m asking what other tricks they hiding. Prestige.....what a prestige!?
Reviewer has confirmed their email address
Really helpful over the phone and really helpful once I arrived. Was told the car had full service history and run flat tyres. Car had neither of them. When I got there they had to glue the spoiler down for me as I could see sun rays coming through it but I thought I’d just let it slide. Come to get the car serviced 6 months later and there is no evidence of service history on the system, so now I am stuck with a 4 year old bmw 420d with only pet service history - proving very difficult to sell. Not happy what do ever and will never ever use again
Reviewer has confirmed their email address
Was going to buy a BMW from S James until I realised the photos of the cars are not the actual car that you will be purchasing. I then read the reviews and it's plain to see you would be truly bonkers to buy a car from this company. Read them yourselves. Cheap replica alloys,budget tyres(on high performance cars) Wrong width of tyres and cheap replica body kits, glued on, plus car looking nothing like the one in the advert.and photos. Make your own mind up!!!!!
Reviewer has confirmed their email address
The second hand car sales industry is synonymous with talk of dodgy practises eager to rip off their customers knowing they won't be back for a few years, well its sites like this where the customer get to point these failings out and hopefully warn off other potential buyers, S James Prestige sit in this bracket in my view. People may read this and think 'someone didn't get their way or what they wanted', well all I wanted was honesty and a fair service considering I'm spending the best part of £22,000.00 on a car. I didn't get that, I should have known when I turned up to collect the car, like most I bought the car based on photographs and the sales team description, first mistake, I arrived at the agreed collection time then spent the best part of an hour waiting, I watched as a young chap inspected a 4 series on the forecourt, it made me think, he takes pride in what he does, he has an eye for detail and is meticulous in looking for imperfection's, I'm in safe hands, second mistake, finally the same young chap brought me into a side office and apologised for the wait and went through all the paperwork, I still hadn't seen the car, it was 'being prepared' or so they said, 40 minutes later after signing all the paperwork and tax etc the car appeared, by now I was eager to get away, annoyed at the fact I had been waiting so long, we stood back and looked at the car, 'there you go' he presented the car, I remember saying, yep, 4 wheels and a steering wheel, he wished me on my way and off I drove, third mistake. 2 days later, lockdown number 1, this was the second time of driving the car and I drove to work to collect some equipment to work at home, talking to a colleague in the car park he remarked about, not a scratch but a gauge on the bonnet, i started to inspect more and in detail, photographing each find, there were several, I emailed the garage with the photographs only to get the response, 'sold as seen', really, I responded with, you would have known about this, you would have seen it, I watched how meticulous you were, this wouldn't have been missed by you, his response, sorry, you signed for the car to say you were happy, nothing we can do, I was furious, this wasn't the response I was looking for, no apology, nothing. I emailed the sales team, I mentioned that there was a cooling off period and that I would be returning the car, the next email from them was more like it, apologising and stating, we'll put it right, when lockdown 1 ends, bring it back and we'll see what we can do, better I thought. Now for some reason when this garage take in the cars they like to jazz them up, performance kits, 20 inch alloys, yes it looks good, makes the car more attractive, well you wait until you come to replace the tyre, I had a puncture, I started trawling the market for a replacement tyre, let me tell you, its not easy, not in the slightest, every garage i went to exclaimed, what car is this? These are non standard and certainly not BMW, I looked into it further, not only do they put budget tyres on they use cheap imitation alloys, now I find myself having to pay to replace all four, with run flats as the manufacturer intended, no foam, no jack, no spanners, they don't tell you this when you buy it! So, in conclusion, if you take nothing from this post, do one thing, take your money elsewhere, its garages like this that give the industry a bad name, this is one customer who won't be returning!
Reviewer has confirmed their email address
Before you buy a car check the advert as they don’t tell you their cars come with any service history and when I contacted them for help trying to trace service history they said “we gave you all the paperwork “
Reviewer has confirmed their email address
Superb service from start to finish, not your usual car dealer setup - amazing setting with very up market feel to the viewing area and offices. Service was outstanding and made to feel very relaxed and the transaction was very straight forward as I couldn’t fault the car. We did have a slight issue after the purchase but it was rectified fast and efficiently. I read the reviews on here prior and it almost put me off, therefore I felt compelled to give them the benefit of the doubt.
S James Prestige Limited specialise in sourcing extremely high-quality pre-owned BMWs, Audis, Mercedes and Porsches. We deal with pristine vehicles and provide exceptional service from initial contact right the way through to completion of the sale and beyond.
In terms of our pricing - we ensure that we offer extremely good value for money alongside peace of mind, providing a premium warranty with nationwide coverage with all of our vehicles.
We also offer extremely competitive finance rates and all you need to do is call and do a 5-minute application over the phone in order to get a decision.
Click here to get in touch with S James Prestige Limited - quality used car retailer of Essendine.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2013
| Excellent | 388 | |
| Very Good | 2 | |
| Average | 8 | |
| Poor | 8 | |
| Terrible | 17 |
S James Prestige
Wakerley Works Bourne Road
Stamford
Rutland
PE9 4LT
| Mon | 09.00 - 18.00 |
| Tue | 09.00 - 18.00 |
| Wed | 09.00 - 18.00 |
| Thu | 09.00 - 18.00 |
| Fri | 09.00 - 18.00 |
| Sat | 09.00 - 17.00 |
| Sun | 09.00 - 16.00 |
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