Very helpful And gave very good support on after care
Reviewer has confirmed their email address
Natalie was a nice person to talk to. Went through each of the options for the car and gave a lot of information. Highly recommend
Reviewer has confirmed their email address
What a joy it was to work with Michael and the team at S James. Painless and efficient from start to finish! The quality of the finished product is amazing and a real head-turner!
Reviewer has confirmed their email address
Honest review. First of all I wasn’t very excited to drive 3h down there for the car because contact by phone was not very good. Was hard to get in touch with them. But when I get there all of this changed, been really impressed with the car, really nice and clean. Customer service over there was brilliant, very friendly staff. They didn’t had any problem with HP from my bank and not from them which I am happy about. Everything went nice and really quick. I did full service check at Mercedes main dealer and car it’s great, doesn’t have any mechanical faults, all good. I am really happy about the car how it drives , really good choice. Only thing, had a small issue with one of the parts inside more like a cosmetic issue, but I’ve replaced that myself and didn’t cost a lot. Also after few weeks I had the car I’ve noticed I don’t have A/C and most likely I need to recharge, but I get in contact with SJamesPrestige which paid for it and that was really helpful and nice from them. Overall I am really happy about purchase and I can definitely recommend this place.
Thanks to Josh D, I was able to get my dream German ride in a week. His customer service is 10/10 and the ladies on the collection day were also awesome. I definitely recommend S James Prestige.
Phoned to attempt to arrange to buy a vehicle and was told I had to leave a deposit and next appointment was 4-5 days away I said I’m not willing to leave a deposit due to the bad reviews I’ve read on people not getting deposits back I was told an email would be sent to say my deposit would be returned if I was unhappy I mentioned an email was not legally binding I asked to speak to a manager but one wasn’t in I said all I wanted to do was come and look at a car I was told I’m being rude to which I replied I am not but I could be I just choose not to be then the jumped up stupid girl on the phone hung up , after trying to call back several times they will now not answer - childish really , What a joke of a company Cowboy outfit and just shows all the reviews I read are likely true Looks like I will take my cash elsewhere to a proper garage
Reviewer has confirmed their email address
KELLY JAMES from S James Prestige in response to Rude and unhelpful
Good morning Karl I am sorry to see you have felt the need to leave us a 1 star review. As. explained on the telephone we do require a £500 reservation fee to secure any vehicle. this then allows for any upgrades / optional extras to be completed on the vehicle ready for your viewing/ collection. If, upon viewing/collection you felt the vehicle was not suitable the £500 reservation fee would be refunded to your card immediately. This also ensures that the vehicle is taken off sale and is secured for you. I personally handle all refunded transactions and can assure you that had the car not been suitable your reservation fee would have been refunded. I have spoken with the lady in our sales department who you dealt with and know that she is an extremely polite, professional who is a great representative of our company, hence the large number of 5* reviews she has received. She has advised that she had reiterated the above information numerous times and explained our business model, sadly this was not to your liking and your frustrations led to her terminating the telephone call. Our sales team are always on hand to help but we expect the same courteous/polite manner that we provide to all of our customers. Many thanks Kell James
From start to finish Michael and the Team at S James Prestige were amazing. Very helpful and ran through all the details and optional extras for my vehicle. The vehicle itself (A6) is stunning and spec was even better than the photos. Collection day itself was hassle free and Sarah-Jane was fantastic. Even the lovely Sasha was lying in the doorway to greet me with her paws. I would highly recommend!
Reviewer has confirmed their email address
Great service and great car
Reviewer has confirmed their email address
Excellent service Vehicle well prepared Definitely best decision i’ve made buying a car from s james ✌️
S James Prestige Limited specialise in sourcing extremely high-quality pre-owned BMWs, Audis, Mercedes and Porsches. We deal with pristine vehicles and provide exceptional service from initial contact right the way through to completion of the sale and beyond.
In terms of our pricing - we ensure that we offer extremely good value for money alongside peace of mind, providing a premium warranty with nationwide coverage with all of our vehicles.
We also offer extremely competitive finance rates and all you need to do is call and do a 5-minute application over the phone in order to get a decision.
Click here to get in touch with S James Prestige Limited - quality used car retailer of Essendine.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2013
Excellent | 392 | |
Very Good | 2 | |
Average | 8 | |
Poor | 8 | |
Terrible | 18 |
S James Prestige
Wakerley Works Bourne Road
Stamford
Rutland
PE9 4LT
Mon | 09.00 - 18.00 |
Tue | 09.00 - 18.00 |
Wed | 09.00 - 18.00 |
Thu | 09.00 - 18.00 |
Fri | 09.00 - 18.00 |
Sat | 09.00 - 17.00 |
Sun | 09.00 - 16.00 |
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