I have felt the need to share my experience at Sandal BMW Wakefield in relation to a service/warranty matter for my pride and joy, a 2007 335i coupe. I have spent thousands on it over the years ensuring it looks and drives great. My issue started a few months back when it began to miss fire from a cold start - only for about 20/30 seconds of driving, it would then clear up and be fine - until it had cooled down and been stood for a few hours (already screaming “leaking injector”). I replaced the ignition coils and spark plugs with new, non OEM (but high performance: Bavarian and NGK) to eliminate those as causes. Still the same issue. In August 2022, Sandal BMW Wakefield replaced all 6 injectors with index 12’s under a vehicle recall. The injectors are still under their 2 year warranty so I proceeded to book it in, hoping they would be replaced and problem solved. Not the case! My car wasn’t even looked at the day I dropped it off, I had to call on day 2 at lunchtime for an update, to which I was told: Mr Foster, firstly your car has aftermarket air filters on it, it also has a loose breather pipe and an iffy looking earth wire repair. Our mechanic has been out on a test drive and cant find any problems. I was then advised to address the above issues (I have replaced the breather pipe and fixed the earth wire) and return the car to stock of there wasn't anything else they could do! So I have my car back, I was charged £167.50 for the hours time and I still have the issue/miss fire I took the car in with. Injectors are circa £300 each and testing them means removal, new teflon seals and couplers to put back. Im really annoyed and I feel that because my cars old they just aren’t bothered. I’m in a predicament here, I know its faulty injectors and I know they should be replaced free of charge - but what do I do? Risk being ripped off again by BMW and the issue not being resolved? Thanks for not helping at all Lauren Taylor at BMW Wakefield. Worth noting this is the 4th BMW I have owned and 2nd 2007 335i. I have had both new and old, 2016 335d touring and a 2019 M5. It shouldn’t matter, if only BMW looked after their current customers as well as they do the new customers in their showrooms!!

Travelled to Wakefield Sandals 100 miles from home as they had the perfect Z4 we were not disappointed. Louis Cosgrave was efficient, engaged, knowledgeable and friendly. Having previously bought from our local BMW dealership I would rather travel 100 miles to Sandals. Cannot recommend highly enough.

Such a shame - thought i was going to get good service from what I assumed to be a reputable dealer - collected car as arranged ... not even been cleaned - dirty interior and just a quick handwash with no dry to the exterior - all interior windows were dirty - got up the day after to look at my pride and joy .... to discover the car had a flat tyre - took it to my local garage who found a slow puncture - checked all other tyres and all had minimal air - this was after a full BMW safety check the day before ? I think not ! On trip home the windscreen needed a wash and wipe - guess what ... not even a drop of water/screenwash - advised Sandal of the issues and was advised nothing will be done as I should have given them the opportunity to fix the trye - I live 20 miles away from Sandal BMW - How was I supposed to get there with 3 tyres inflated - Shocking service - will never use them again and will not be recommending them to use - plenty of other dealers out there

These guys will do anything to take your money, once they have sold you a new car. They do not look after you, and will do anything possible to wriggle out of completing any work under warranty. I will genuinely not buy from this dealership again. Neither will I buy a BMW again. Mercedes, Audi and VW dealers wipe the floor with these guys. My advice is not to go near these people. Perhaps the pandemic has hit them hard, and they are trying to make up for lost business... ?? Whatever it is... if they don’t win customers’ loyalty and look after them - they will go under. I fear that this may be the case for Sandal BMW Wakefield. They really are useless.