Sandicliffe Loughborough Service Department incompetent! Sandicliffe Loughborough Service Department, terrible customer care, they missed work that my vehicle was booked in for whilst under warranty, I collected it from the service department with the engine management light still illuminated, they advised me to rebook for the repair they confirmed they had missed as it was written on their job card , after returning the vehicle they advised me that the manufacturer’s warranty had now expired after charging me a £75.00 diagnostic fee and any additional work would be charged at £140 per hour costing me £580.49 plus the diagnostics check, I had no choice but to pay the diagnostic fee but refused to give them the repair job, to add insult to injury whilst driving home there was a buzzing noise from the engine, when I arrived home I took a look under the bonnet to find that they had left the air box disconnected! I called Sandicliffe of Loughborough and was advised to make a complaint in writing and provide any pictures to the customer service department and the service manager who was responsible for the negligence, I did this several times , I also telephoned several times no one was available to talk to me and they couldn’t be bothered to reply! If collecting your vehicle from a service or repair from Sandicliffe Loughborough it may be a good idea to have a quick look under the bonnet to make sure everything is connected. After my experience with Sandicliffe Loughborough I would never buy a vehicle from them or ever trust their service department! I contacted the Ford Loyalty Team who advised me to take my vehicle to a reputable ford garage; I took it to a garage in Hinckley who repaired my vehicle free of charge under the Ford Loyalty Scheme.

As others have experienced, they cannot do enough to sell cars but do not return calls if you need to anything after. There are much better garages out there that deserve custom instead of these clowns.

Have just purchased a Ford Focus from Loughborough Sandicliffe and cannot rate them highly enough! Mike Cotterill was attentive and listened (and fulfilled) all requests, even going as far to send me a short video showing my new car and all work completed. Such a great service, definitely my garage and sales person of choice!

Bought our fifth car from Sandicliffe Loughborough, Great service, polite and professional as always. Thanks Mike, great guy.

Very poor customer service after purchasing a new van for company services. Have very little to response from customer service when trying to contact to resolve issues. Van has over £2'700 worth of repairs at 16,000 mileage from new due to engine not getting "hot" enough. Five year warranty that was given was not worth the paper it was written on and will be avoiding for future van purchases.

Very poor customer service after purchasing a new van for company services. Have very little to response from customer service when trying to contact to resolve issues. Van has over £2'700 worth of repairs at 16,000 mileage from new due to engine not getting "hot" enough. Five year warranty that was given was not worth the paper it was written on and will be avoiding for future van purchases.