AVOID!!!! They sold me a car back in January, the engine light came on, on the journey home and this problem has never been sorted even though they have had a car back numerous times. Now they are ignoring emails and not even phoning me back. They even threatened to call the police on me as I got stroppy and basically demanded my money back which I am sure how after them having the car 4 times with the same problem I am well within my right to do, I asked for my money back right at the start which they also refused and said they would put the car right which still hasn’t happened. I feel I am well within my right to do this as after looking into it further the car should have been fixed on the first attempt and they refused to give her money back!! Would never recommend this company and if I could give zero stars I would have done

Don't use this company ! Shocking and I would strongly advise people to shop elsewhere. I purchased a car and drove it home, by the time I got home the engine management light came on. I have now owned this vehicle for 2 weeks and have it has spent 5 days back and forth trying to resolve the problem. The customer service manager is a saint, which cannot be said for the sales team, who once the purchase has been made could not care less about the customer. Never have I heard one person (The sales manager) say "Its not my problem" and "We are out of the loop once a sale has been made" so many times. Even when he was the only manager on site he refused to take any responsibility for the issues or make any attempt to resolve them, just passing the buck to anyone but him or his department. The original salesman avoided me like the plague and refused to acknowledge me on any of the 5 visits back to the site. Avoid at all costs.

**Avoid avoid avoid** Terrible customer service. Impossible to get a test drive, (even if just driving around the corner) without you committing to a price 1st. Be aware! They have an aggressive tone when it comes to the negotiation.

Terrible, Simply the worst experience ever in my life. Completely lied to me, tried to see me a car without owning it or giving me the V5, This company should be under investigation by the trading standards. Leave well alone.

Terrible customer service and pushy staff. Very shady experience with the staff member trying to push a warranty on us the whole time rather than talking about car or letting us test drive the car. Suggest you don't waste your time andthat you head to a reputable dealership instead!

Do not buy cars from this company, they are totally shady, tried to sell cars without ownership documents, lots of faults with the vehicles, warranty not worth anything, sales people and customer service non existent, you will get ripped off here be warned shady business.

Sascron has literally left me heart broken. I put all my savings into buying a discovery sport for over 22k. 4 months after purchase it went into limp mode, I rang sascron who told me to contact a Welsh motors who I booked in with. They plugged the car in and cleared loads of faults sat in the car. Only later that day it went back into limp mode. I found out I could take the car to any VAT registered garage so took it to a 4X4 specialist nearer to me who diagnosed the problem as the DPF and turbo costing over 6K to fix. Autoprotect (warranty) are not worth the paper it’s written on and are offering to do a bodge job repair (just to clean the DPF which is something landrover won’t advise to do, their DPF filters once they fail are not repairable) specialists state I’d be lucky to get 6 months out of the car before it fails again. I have spoken to sascron and had the supposed senior manager be rude on the phone saying “do you think this is the first day in the job” “we are not a charity, you are not having a refund” and “you’re being rude so so am I” he had me in floods of tears on the phone. I then sent an email giving them other options to try resolve matters and draw a conclusion and they totally ignored it. I then went to sascron today with my children and sister. The car on the way there got considerably worse and made noises that sounded unsafe. When I got there Harry greeted me, listened to me and showed a great amount of respect and empathy. Sadly the same cannot be said for any of the other staff. Once there nothing could be done I was told they’d need to speak to Autoprotect to put pressure on them to carry out the full repair and refund is not going to be offered. They won’t offer a courtesy car. They didn’t care that I have 2 kids a job and would have to take taxis just to do school runs. My job could end up being on the line. They just didn’t care. I was stuck for a few hours as has to wait for a friend to finish work and pick me up. So with kids in a showroom we had to order food for them so they didn’t go hungry. The staff made us feel like tramps and looked down their noses at us. They didn’t ask us to leave but made it plainly obvious by coming over and making comments. At the end of the day once my friend arrived, I thought it may help if i left the key so they could move my car if needed. One particular rude man who was rude to me before all this too, came running up to the car saying I can’t leave the car there and when I said I can’t drive it so what am I supposed to do, he said he doesn’t know but sascron won’t take responsibility for it and said he’s leaving my keys on top of my car and it’s on my head be it if it’s damaged or stolen. Later today I receive a VERY threatening email saying I’ve abandoned the car and they will charge me £30 per day up to 5 days for it being on their land and will seek legal action if it’s not taken. Stating I’d caused disruption for hours when we just sat in the corner on their sofas (kids did run around a little but nothing that caused issues for customers!!) also stated I’d refused to leave when asked (they never asked us to leave just asked what our plans were) I’m still in the same position and I’m heart broken. I’be had sleepless nights, I’ve cried and cried and I literally feel at breaking point but they just don’t care about anything but their pockets. It’s sad because I wrote them a glowing review after I bought the car :( please stay clear I’d hate to think of anyone else in this position.

Went to look at a car , was told I was a day late , I was not , car was not ready , car had numerous faults , tried to sell me a warranty , quote we don t sell a car without a warranty , also wanted to charge 199 pound fee for admin . Car had no spare key , top tip never by a car without a spare key , replacements cost at least 200 pounds . I walked away , suggest you don t even visit

Having purchased a car from what appeared to be a genuine dealer has turned out to be the complete opposite, so my advice to ANYONE who is looking at this place near READING is to AVOID at all costs, they are absolutely 110% rogue traders that have ZERO ****s given after the sale.. They will leave you stranded with a FAULTY car, tell you that the FAULT wasn’t with the car at the point of sale and do absolutely NOTHING about it, even just after purchase. They will deny ALL knowledge of what was agreed at the point of sale and literally continuously BS you to your face. Well done SAS “CON” you truly pulled the wool over my eyes but if this review helps others and STOPS you from ripping good people OFF then I’m SATISFIED….. just saying!

Uwythr D Local Guide·46 reviews·27 photos 5 days ago NEW Very large car supermarket. Plenty of choice, from very high end vehicles, to family cars. Ara Balanathan 2 reviews·2 photos a week ago NEW We experienced fantastic and courteous customer service. From the moment we walked in numerous employees greeted us and offered tea or coffee. Sales Exec Wayne Godfree was excellent. He took time to explain everything and while offering …More 1 john evans 137 reviews·1 photo a week ago NEW Callum looked after us very well. Suzanne Pinchin 13 reviews a week ago NEW Excellent customer service 😊 Ashleigh Maskell 2 reviews a week ago NEW I booked an appointment to see a car at Sascron in Aldermaston and had the worst experience here. We spent 20 minutes after arriving waiting for someone to find the keys to the vehicle we wanted to see and had booked to see, only to be told …More 4 Mark Forster 16 reviews·22 photos a week ago NEW Thanks for looking after us Miles, we really like pur shiney new car Roland Kaczmarczyk 1 review 2 weeks ago NEW Very helpful staff, very nice cars, special credit goes to Steve Ben Barry 1 review 2 weeks ago NEW I purchased a car from Sascron in December 2022 and the experience left a lot to be desired. …More 5 Matthew Parlett Local Guide·40 reviews 3 weeks ago NEW Very friendly staff would definitely go back to buy another car when I have to replace the one I bought Victoria Bostock 4 reviews 3 weeks ago NEW Terrible. No customer service, was over charged for repairs and not reimbursed and have now been issued with a driving offence letter from the vehicle that I part exchanged. 5 Susan Houston 11 reviews·14 photos 3 weeks ago NEW I had a very good experience at Sascron car supermarket the salesman Jordeng was very efficient and extremely professional and the car was immaculate as described …More Alistair Gower Local Guide·43 reviews·15 photos 4 weeks ago Zero stars if I could. Drove 100 miles to view a £19k Audi. I had viewed the MOT prior to viewing and the car needed new tyres, was told they would be replaced before I arrived. On arrival tyres fitted were 10 years old and cracked. Sales …More 5 Carl Phillips 2 reviews a month ago Fabulous place with an amazing selection of cars its staff are friendly not pushy and the service wonderfull i would recomend them to anyone Joseph Vallely 17 reviews a month ago Found the perfect car on line and arranged to visit with proviso that if we did the deal we would drive away. We spoke with several people and dealt with Kai. Kai arranged for the car to be ready to go. I would strongly recommend this …More ali gh 15 reviews·4 photos a month ago I called the customer service and tell them I am interested in one of your car and I would like to test drive it. He said it is ok and I drove 30 minutes to there and he siad if you are not buying the car today, you can not test drive it. …More 7 Michael Delane 7 reviews·24 photos a month ago If I could leave zero stars I would have. They are very pushy when you are buying a car but when you have a problem it …More 9 KatiePlace Place 2 reviews a month ago Extremely poor service, refusal to provide a full service history despite saying they had one and proceeded to swap and change with multiple excuses as to why they couldn’t show it me, they then tried to add on multiple “hidden costs” and …More 10 Sascron Car Supermarket (owner) a month ago Dear Madam, We can only provide service history that we have available. We cannot conjure up service history that is not available. We are transparent and honest with regards to information that we provide. No costs are hidden, you see the order before you sign it. Your comments with regards to trustworthiness are baseless and should be put to strict proof. We wish you well in purchasing your next car Sascron Car Supermarket Ruthie Buchanan 7 reviews a month ago Where do I begin. Atul who is very nice sold me the car and urged me to leave a 5 review. I wouldn't have gone that far but on reflection there are a few pitfalls with buying …More 10 Luís Lopes 10 reviews a month ago Sarah Wrightmore 2 days ago NEW Keep far away from this horrible unreliable company! I’m having a horrible experience with Sascron Reading. I purchased a vehicle last week. As soon as I got the vehicle and drove off in the motorway home the engine light came On the dashboard so I pulled up on the motorway (I was with my children) and called them straight away and explained them what I saw, they said nothing to worry as It might happens since the vehicle hadn’t been driven long time. So the next day I went back to branch and spoke to a disgusting man who was the MD and explained to him in detail and the problem I had with the car, he simply said I need to arrange a garage local to me to get the fixed and they will cover the costs but they already had a service centre onsite. I told them that I don’t want the car because I cannot trust it anymore as I’ve spent £25k it felt like throwing my money into a fire I have been told that they cannot accept the car back or reject it. In a short term they are throwing me off after selling a faulty vehicle I really needed a working car due to my kids school, hospital appointments and work, it has been only a week since I purchased still couldn’t drive it, no kindly approach, they are asking me why I took the vehicle when I saw engine light. It means they are blaming me as I trusted them. Now my advice to anyone who are planning to buy vehicle from them is never to trust them, at all. Buy your car from approved used garages or the main dealership as Sascron is totally a scam, PLEASE go to their reviews and select the recent / lowest fields and you will see how they actually treat their customer. DO NOT BUY !! You will regret it; they will FORCE you to take out a warranty until you buy one otherwise they will not sell you the car. We surely well know they don’t service these bangers at all, they only wash them to made them look new and instil fake confidence. Plenty of customer of been fooled by this horrible tactic. Most all cars will develop a fault within the first 30 days and its your right to reject it for a full refund, forgot all there lies and promises, the customer complaint process is truly flawed. I am finding a solicitor and lawyer to take them to court and to shame them for being the worst car dealership in the UK. I have kept this review as honest as possible and if you feel I haven’t been feel free to contact me I’m sure you remember who I am, I’m that confident in my honest review.