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Answered all my questions and very helpful.
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Jason Broadhurst - Top salesman . dealt with us professionally and answered all our queries with respect. Highly recommended . Thanks Jason :-)
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Living in Scotland I saw a BMW on the Saxton 4x4 website I liked and arranged to come down to buy it through Jason Broadhurst who was more than helpful. On arrival I was very disappointed in the condition of the car. It had not been properly valeted and had a number of other cosmetic problems (scratches, marks and chips on the windscreen). I decided to take it anyway and drove it home with the promise that the problems would be corrected and to be fair, thanks to Jason, they were without any hassle. Overall the sales process was good but the delivery was disappointing but I was happy with they way they corrected all problems in a timely manner.
Reviewer has confirmed their email address
Steve Brough at Saxton 4x4 was very helpful and knows his stuff. A good man. I will definitely recommend him. Thank you, Steve
I bought an Audi Q7 S Line Plus (63 plate) from Saxtons, salesman Jason was great, process was fine until I went to pick the car up. Car was delivered filthy (hadn’t even been cleaned inside, never mind valeted), I didn’t notice immediately as rain was so heavy. Anyway, driving away from Saxtons, I soon realised but also realised I had about 10 miles of diesel too. I wasn’t overly happy as I had driven from Welwyn Garden City to collect the car and didn’t know the area. I had paid 28.5k cash for the car. Anyway, I fuelled the car and when home, the wife rang Saxtons who stated that there had been many complaints regarding the valeting and would send £40 voucher, which they did. Three weeks later, once I started the car, smoke billowed out from below the car, I thought the car was on fire so dragged the kids out. RAC came out and stated that it was the auxiliary heater and this was normal behaviour, advising not to run the car cold whilst on drive and stationary. He run a check on the car via his machine and there were 3 warnings on the car and he told me to get these checked out. I took the car to a RAC-affiliated garage a few days later, again checks were run and we were told that they were bogus alerts and we got charged £70 (I did state that it was covered by RAC but he wanted paying). I thereby contacted Saxtons who refused outright to cover the cost. Overall, the car is beautiful, the sales process was fine but after sales car is absolutely shocking. I would avoid.
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Michelle in response to After Sales Shocking
We purchased a Mercedes ML together with platinum warranty that cost £1200. Was told it covered everything, parts & Labour etc!. After a while had management warning light come on contacted RAC who refused to pay for diagnostic or fault as they said basically wear & tear. £400.later again after 6 months management warning light came on , car manual advices not driving it and take it to nearest garage . Mechanic said captive bolts on inlet manifold which is a complete unit £892. RAC said they didn’t cover cost of bolts even though it was a bolt you couldn’t replace bolt you had to replace the whole unit. After much arguing they eventually agreed to cover part £408. My point is why bother buying a so called platinum cover which doesn’t cover anything . We called Saxons who said they would look into it , they never got back to us. Aftercare service is appalling. It’s the second car we have bought from them , 1st car we viiewed Range River sport we paid deposit when we arranged to test drive car we were told it had been sold even though we viewed it & placed deposit. Words fail me. I would reconsider buying from these guys or at least steer clear of platinum warranty.
Great dealing with Steve. His patience with the purchase was greatly appreciated and the car was immaculate on collection (full service and all new tires). Very happy customer.
Reviewer has confirmed their email address
From calling about a car to driving away was just a breeze, helped along by friendly helpful and knowledgeable staff. Jason Broadhurst certainly knows his stuff.
Great staff that allow you time to browse and get to business when it’s time to buy. Deal well explained and technique not pushy or aggressive - great experience
Reviewer has confirmed their email address
Nothing was too much trouble and I was very impressed with the service provided by salesman Jason B.
Reviewer has confirmed their email address
I am writing this review about my marvellous experience working with Steve. Steve, has been a pleasure to do business with. We have as a company just purchased a vehicle from himself and he has been very informative, patient, genuine and prompt with his communication in keeping us updated. Steve, has gone above and beyond to give us excellent customer service. Throughout the duration of working with Steve, he has had a very uplifting positive attitude and aura. Definitely, built a long lasting partnership with himself and look forward to working with you in the future.
Reviewer has confirmed their email address
Saxton 4×4 is the UK’s number one independent 4×4 dealership, having traded in the world’s leading marques for over fifty years. We are proud to be an official Overfinch, Kahn, Urban and Onyx centre, offering a diverse range of expertly modified 4×4s and specialist cars. Our state of the art showroom is the largest of its kind in the UK, scaling over 100,000 square foot and houses more than one thousand prestige vehicles and premium brand 4×4s. You will find the most prestigious 4×4s handpicked from the likes of Land Rover, Porsche, Audi, BMW, Mercedes-Benz, Jaguar, Volvo, Volkswagen and many more over two floors, all under cover. So whatever the weather you can view our vehicles all year round.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1970
| Excellent | 867 | |
| Very Good | 24 | |
| Average | 10 | |
| Poor | 21 | |
| Terrible | 35 |
Saxton 4x4 Ltd
Westway
Chelmsford
Essex
CM1 3BH
| Mon | 09:00 - 21.00 |
| Tue | 09:00 - 21.00 |
| Wed | 09:00 - 21.00 |
| Thu | 09:00 - 21.00 |
| Fri | 09:00 - 21.00 |
| Sat | 09: 00- 18:00 |
| Sun | 09:00 - 17:00 |
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