Mustafa was excellent in helping me purchase this vehicle, I would have no problem using SAXTON 4x4 again

Worst buying experience ever when purchasing a car. I purchased a Range Rover Vogue SE at a very expensive price, unfortunately the service received was not reflective of the price. Firstly I received a very low trade in price that I was not happy at but proceeded anyway, at this point I should have withdrawn. The sales procedure was difficult as I was told they were short staffed and negotiating resulted in a WhatsApp conversation?? This is new to me. The prices and services offered were very much at a take it or leave it level, never dealt with such an inflexible company. As this was a distance sale I relied upon Saxton’s honesty in terms of car condition. I was promised the car was immaculate with a full years MOT. Unfortunately the car was far from immaculate and had been rush prepped at the last minute. I will list the issues found with the car after I got home and started inspecting the vehicle closer. Extremely poor paint work to hide cosmetic issues, they have sprayed all round the car with non metallic black paint, looking close is horrific and also has runs. Front drivers tyre had a large bulge in the side wall, this needed replaced immediately, they also allowed me to leave with an unsafe car to travel home on a motorway over 400 miles. The spare tire is flat with a rusty nail through it. The general cleanliness inside was an absolute joke, there was chocolate stains all over the back seats and centre console from the last owners, there was. Also food debris in pillars which had gone mouldy, the side door panels were stained, the sunroof cover is stained. The battery is needing replaced. I also need new suspension bushes. I am sure there was more issues. So you may be wondering why I accepted the car in this state, after a 400 mile drive to pick the car up I was very tired, the car also at a normal overview looked ok, until you start inspecting detail. The hand over was also an absolute joke, after driving all that way I was left in the showroom for over 40 mins. After this wait I was taken into the offices and made to sign all the paperwork again for some strange reason. I was also charged a retainer for not having a v5c, I was not happy about this, anyhow they charged an additional £500, the annoying this about this is they never had my V5C, how disgusting, could I charge them a retainer @?. I at this point was also assured all additional work had been carried out, e,g ceramic coat and under seal protection. The ceramic seal was potentially carried out, hard to say but the under seal was not. After under sealing several cars you know when it’s been done, I complained about this several times to no avail. After the paper work was signed I was given the keys and that was it !! After wandering about I finally found my car, no sales man to show me where it was or a walk round, nothing !! Never had a hand over like it. The bottom line is….. yes you can get a car from Saxton a few thousand cheaper but there is a reason it’s cheaper, they cut every corner in vehicle prep, charge you for services not carried out and also give you a poor trade in price for your car. I strongly suggest if you want piece of mind to go to a proper dealership where the appropriate checks are taken place and you will receive the proper customer care that’s needed when making a large purchase like this. I am also sure I will get some smart comment by saxton below making out I should phone them to resolve my issues, well I can assure you I tried this and they simply do no care, they have my money and that’s all that matters to them !! Absolutely disgusted from start to finish. Avoid at all costs.

Great service from Sergen he really helped us, he was so patient he helped us to find perfect car.

Visited after seeing the car online. Easy viewing, polite and knowledgable sales person (Elliot) and process completed without hassle.

Mustafa was very quick to get back to my inquiry, any information I required was quickly fed back to me. He understood I had a long drive back with my new car and had everything in place to get me on the road quickly. I’m hoping if I am needing any further assistance or have any issues with the car I can the same service I have received so far.

Everyone was very helpful. Great service and hand over was easy.

Great service from the pads at Saxtons. Handover was nice and smooth and maf was very helpful with finding me the perfect car!