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Hi I have bought car on 24-05-2021 and let me down in 30 minutes,i have returned car straight in 30 minutes and they refused to take car back
Reviewer has confirmed their email address
Excellent buying experience from on Line £99 deposit ,, showroom viewing , transparent process of T&Cs , balance transfer and through to collection at a time that suited me. . Mention to Alex in sales made the whole process flow efficiently & very professional
Saxton 4x4 from Saxton 4x4 Ltd in response to 19 plate Jaguar F-pace
Thanks for your review. much appreciated.
Sales guy Tarik , top man all sorted quickly and delivered in good time
Saxton 4x4 from Saxton 4x4 Ltd in response to Easy to deal with
Many thanks for your review
Saxton 4x4 from Saxton 4x4 Ltd in response to Easy to deal with
Many thanks for taking the time to place your review
I am a man of age and I bought many cars from many different dealers over the the years and this is my worst experience ever. I will not dwell on the many points and complaints I have with this company but to try and be brief. They do not tell the truth, they offer everything at the beginning and deliver nothing. There was a significant dent on the rear wing adjacent to the fuel filler flap (which was very difficult to see, it was my dealership that pointed it out to me). This in turn had broken the locking mechanism, after being assessed by my local Maserati dealership they determined that the reason for the broken mechanism was due to the damage to the wing. Saxton are refusing to admit liability (£460.00 to repair) saying that I examined the car and did not bring this to their attention. I could go on a lot further.
Reviewer has confirmed their email address
DONT EVER BUY A CAR FROM SAXTON4x4 DO NOT RECOMMEND I purchased a Mercedes from Saxton4x4. When I was onsite we agreed of what needed to be fixed (a few scratches and a broken tail light) before delivering the car to me. The car arrived a day late, extremely dirty inside and outside (was never valeted or even slightly cleaned), on top of that on top bumpers, wheel trims and arches were covered on paint drops from the work done. The delivery person said to me don't worry the paint comes off easy with water. This is without mentioning the really strong bad smell due to which I had no choice but to pay myself £70 to do a full valet to the vehicle and contrarily to what I have been told, the paint did not came off. So they did fixed the few scratches and replaced the broken light yes, but created plenty of new cosmetic issues by doing a very dirty unprofessional repair. PICTURES ATTACHED I called the sales representative multiple times but he did not pick up the phone. Forced to send an email to request for compensation of the cosmetic issues caused by the repair (issues that weren't there when I purchase the vehicle) - his reply was, I did my best and I will not be compensating you. REQUEST TO RETURN THE VEHICLE: When I said the car was delivered in worse conditions than it was when I first saw it his reply was - no you can't return it – when clearly in their terms and conditions state if there is something wrong with the vehicle you are in your rights to do so. Clearly bulling me as a customer to avoid a return. Now I am having to go above him, hours or arguing to even try to get compensation for the valet paid by myself not today to resolve the cosmetic issues they caused. DONT EVER BUY A CAR FROM SAXTON4x4 DO NOT RECOMMEND
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Excellent service and after service,good communication and great salesman Abdul arranged everything for me with no problems,100% happy with the car and service
Michael Poole from Saxton 4x4 Ltd in response to Great place to buy a car from
Thanks for taking the time to place your review.
The biggest issue I had was not being told at the time of payment the car only had one key, for a car just over a year old missing a key is a big issue. Once I got the car home, there was no driver's manual, no parcel shelf, and the car's boot still had the owner's dog hairs everywhere. I called Saxton and after 4 calls eventually talked to a Manager who said this would be all corrected, 10 days later all sorted. Would I use Saxton's again, Yes but I would ask a lot more questions.
Saxton 4x4 from Saxton 4x4 Ltd in response to Great selection of vehicles
Many thanks for your review here on Car Dealer Reviews. It is much appreciated and hope we can be of assistance next time.
Had a really good experience at Saxon today especially with the sales rep Craig. He was accommodating and very knowledgeable on the car we wanted. Craig went above and beyond the levels of service we expected and he was even kind enough to help us with our car insurance. Big thanks to Joe also who was a pleasure to deal with. If your thinking of buying a new car don’t think twice get yourself down to Saxon
Saxton 4x4 from Saxton 4x4 Ltd in response to Excellent 5* service from Craig
Many thanks for your review and 5 stars here on Car Dealer Reviews. Glad to hear you had a great experience.
Great service Craig was absolutely superb. He let us have a look at everything we wanted giving us the time and space to think discuss and finally decide on a vehicle we wanted but was always near when we needed him. Would definitely use again to buy another car and if you are in the market for a vehicle I would definitely recommend visiting Saxton 4x4.
Reviewer has confirmed their email address
Saxton 4x4 from Saxton 4x4 Ltd in response to Highly recommend...
Many thanks for your recommendation and review, it is much appreciated.
Seamless from start to finish. Craig was excellent throughout the process. Nothing was ever to much trouble. Highly recommend.
Saxton 4×4 is the UK’s number one independent 4×4 dealership, having traded in the world’s leading marques for over fifty years. We are proud to be an official Overfinch, Kahn, Urban and Onyx centre, offering a diverse range of expertly modified 4×4s and specialist cars. Our state of the art showroom is the largest of its kind in the UK, scaling over 100,000 square foot and houses more than one thousand prestige vehicles and premium brand 4×4s. You will find the most prestigious 4×4s handpicked from the likes of Land Rover, Porsche, Audi, BMW, Mercedes-Benz, Jaguar, Volvo, Volkswagen and many more over two floors, all under cover. So whatever the weather you can view our vehicles all year round.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1970
| Excellent | 854 | |
| Very Good | 24 | |
| Average | 11 | |
| Poor | 21 | |
| Terrible | 51 |
Saxton 4x4 Ltd
Westway
Chelmsford
Essex
CM1 3BH
| Mon | 09:00 - 21.00 |
| Tue | 09:00 - 21.00 |
| Wed | 09:00 - 21.00 |
| Thu | 09:00 - 21.00 |
| Fri | 09:00 - 21.00 |
| Sat | 09: 00- 18:00 |
| Sun | 09:00 - 17:00 |
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