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Spent £4000 fixing in the first 2 years of purchase, one problem after the next ! Do not buy from Saxton! They sell you their cars at cheaper price with good deals because the cars have previous problems! In the long run you’ll end up over spending on repairs! Save yourself the hassle! Avoid at all costs
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If you are looking for a quality used car . Look elsewhere
This review is about what happened to me at Saxton 4x4 I seen a car online price was £49000 and paid £1000 deposit . I agreed to trade my old car in at £17500 When I went to collect the car I was asked to pay the balance £30,500 which I did by card. Once payment was made I was told my trade in was missing some service history and I would need to pay a further £1000 which would be refunded when I supplied the history . I refused to pay that and was offered a reduced payment of £500. I said no I would rather cancel the car and asked for all my card payments back which I had just paid , I was told that their card machines don’t allow refunds and the salesman would need to raise a sheet which would go to an accountant who would refund me in due coarse . As you can understand I wasn’t happy with that so I asked for some kind of written receipt to confirm I would get the money returned to which they replied they couldn’t do that either. So here were my options Option 1 leave without the new car and minus £30,500 and no g/tee I would get the money back or if so when . Option 2 pay another £500 and get at least come home with the car. I took the wise choice and paid £500. I have supplied the service history and put up a negative review. To my astonishment I have been called by Saxon to say they will not refund me the £500 until I take the review down . That’s what I call service history! If I do get the £500 refunded I will update review . Car purchased 12/02/2021 Google Saxton 4x4 court cases
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Brenda in response to Please read before you buy
We had the same thing happen to us only we were unlucky and paid the £1000 and still not been refunded . Card issuer now returning our money
Buyers Befare !!! Please check your car before you pay for it! Apparently their PDQ machine can’t do refunds. Beware of them trying to extort more money from you by saying your trade in has missing service history . If you are thinking about purchasing a 4x4 here be warned , The showroom may look impressive but these guys are seriously bad news . Essex trading standards have massive complaints against them . Featured on bbc watch dog . Cars are mis represented . Please go elsewhere .
Jason in response to Be Warned
Told us the same story . Card machines don’t refund . Absolute conmen .
Upon buying the car they only provided us with a photocopy of the log book, stating they didn’t have the original to hand. This meant we did not receive the new keepers slip. But the assured us it was fine. However after months of chasing DVLA for the location of our log book. I have just found out today that the car had been registered and the log book sent out. But to a completely random person at a random address. Saxton had sent the wrong information to DVLA. Upon phoning them to resolved it I get the most unhelpful ‘I don’t deal with the log books, we’ll look into it and get in contact with you in a few days’. Surely a car dealership knows what they are doing with something so important as information sharing with DVLA... clearly not! Now we have to pay to get a new look book with the correct information sent out to us due to their error!!
Reviewer has confirmed their email address
I bought a 2017 Land Rover Discovery from Saxtons4x4 in January 2020. The car had done just 33k miles. I drove it for another 1,800 miles and it started to stall only for Land Rover to tell me it needed a new engine at a cost of £12,000. Saxtons claim I should have recognized the issue with the car after driving it however I had an RAC specialist come to check the car and he could not find an issue. In fact it took Land Rover specialists in Sunbury on Thames over 2 weeks to find the fault which was a lack of cyclinder compression. One of the most disappointing issues with this whole experience is Saxtons4x4 apathy. In their minds, they sold the car in this case for £39,500 and don't want anything more to do with it. Adding to this is the accusations directed at me from their legal advisors. The experience of dealing with them is just not worth it.
Reviewer has confirmed their email address
It’s a big mistake when you buy online car u never know all the features of car ant they never give you information about the cars features which features available in the car and which features not i buy a velar 17 reg 32k£ from saxton4><4 a velar without electric seats without front parking sensors without rear camera without electric boot open and without folding side mirrors and without central arm rest this is the so called velar what kind of car is this all I know when I going to collect my car
Reviewer has confirmed their email address
Purchased a Q7 early last year. To date the car has been off the road for 3 months. It's currently in a garage due to a car call back that was never done. We paid for extra warranty and on the 1st issue found out car was covered. Luckily this time it is (a cost of over £5000). Saxtons have not been interested in giving any kind of help
I was really interested in purchasing a Range River Sport HSE Dynamic from them as the pics looked great and the price seemed very reasonable. I wanted a day or two to mull it over and decided to look a little deeper into the company before I committed to driving all the way down to them from Birmingham. I came across some really (REALLY) bad reviews, plus I read that BBC Watch dog had been on their case. Then I read about a court case where they sold a similar car advertised as a 2015 when it was in fact a 2011 car (which, after it was returned to them they went on and sold it again as a 2015 car TWICE!! In the end, I bought my car locally from Listers JLR. Yes, a little more money, but 2 years warranty plus lifetime paint and interior protection etc. I’m greatful for all the genuine reviews and stayed well clear! LUCKY ESCAPE. Thank you everyone!
Bryan Wallace in response to Lucky escape!
I wasn’t so lucky. I bought a car with 33k miles. 6 months later it needed a new engine. Big mistake dealing with these guys
Made an appointment to see a salesman at Saxon 4x4 arrived on time kept waiting for about 20 minutes to half an hour! Had 25,000 cash to buy a car was thoroughly messed about by the salesman who kept going off to serve other people and take phone calls repeatedly spent 2 1/2 hours found a car we wanted sat down and done the paperwork and left a deposit was told the car would be ready in three days. We were rung two days later to be told we couldn’t buy the car as it had a faulty gearbox! Spoke to a manager there and complained about the way we’d been treated only to be run by the salesman Conrad who questioned why we complain to the manager. I changed my insurance in anticipation for delivery and had to pay an admin charge! Were offered no form of compensation from Saxon 4 x 4, an absolute joke to deal with totally unprofessional typical car dealer spivs. Beware stay clear of them and give your money to someone that shows the customer some respects! Would never go to these Cowboys again!
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Bryan Wallace in response to Terrible service from Saxon 4x4 Chelmsfo
If only o had read this review before I bought my car. Just 3 years old with 33k miles it needs a new engine and of course saxtons want nothing to do with it.
Saxton 4×4 is the UK’s number one independent 4×4 dealership, having traded in the world’s leading marques for over fifty years. We are proud to be an official Overfinch, Kahn, Urban and Onyx centre, offering a diverse range of expertly modified 4×4s and specialist cars. Our state of the art showroom is the largest of its kind in the UK, scaling over 100,000 square foot and houses more than one thousand prestige vehicles and premium brand 4×4s. You will find the most prestigious 4×4s handpicked from the likes of Land Rover, Porsche, Audi, BMW, Mercedes-Benz, Jaguar, Volvo, Volkswagen and many more over two floors, all under cover. So whatever the weather you can view our vehicles all year round.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1970
Excellent | 867 | |
Very Good | 24 | |
Average | 10 | |
Poor | 21 | |
Terrible | 35 |
Saxton 4x4 Ltd
Westway
Chelmsford
Essex
CM1 3BH
Mon | 09:00 - 21.00 |
Tue | 09:00 - 21.00 |
Wed | 09:00 - 21.00 |
Thu | 09:00 - 21.00 |
Fri | 09:00 - 21.00 |
Sat | 09: 00- 18:00 |
Sun | 09:00 - 17:00 |
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