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961 reviews from our car dealer reviews community
Leave a review for Saxton 4x4 Ltd
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961 reviews from our car dealer reviews community

Leave a review for Saxton 4x4 Ltd
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"Don not use!!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

o not waste your money with this… Do not waste your money with this place!!! Brought a xc90 t8 from these in dec 20.. all we have had is problems.. been back 3x times already!! Theres no way they look over the cars before they “flog” them on to the unsuspecting public... Call after call, after call... No one gets back to you!! “Not one will” They just hope you will fade away and give up chasing... Sales bonus is all there after!!! PLEASE DONT WASTE YOUR MONEY OR TIME WITH THESE!!! READ OTHER REVIEWS FIRST....

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+1 Found this review helpful
"Fantastic service, beautiful car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I just brought my Evoque from Saxton 4x4. I was nervous initially due spending what I consider to be a lot of money, not seeing the car in person and also reading some of the reviews below but I just couldn’t find a car I liked more than the one I brought and the price was really good compared to what else was around. I didn’t have to be concerned because throughout I was looked after thoroughly by Alex who sent me detailed videos, constant updates and lots of reassurance. He seemed to be available whenever I had a question. The car only arrived today so I can’t speak for its reliability but visually it’s as beautiful as the videos and pictures suggested. No issues with payment or with my part exchange. I would definitely buy from them again and if I do I will be asking for Alex.

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+2 Found this review helpful

Michael Poole from Saxton 4x4 Ltd in response to Fantastic service, beautiful car

Many thanks for submitting your review. Much appreciated.

"Highly Dodgey"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do your self a favour , do not be taken in by the fake good reviews on TP they are paid for

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+2 Found this review helpful
"New car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I delt with maf Ahmed who was a very nice guy very helpful

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+0 Found this review helpful
"Faulty Range Rover evoque "
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Spent £4000 fixing in the first 2 years of purchase, one problem after the next ! Do not buy from Saxton! They sell you their cars at cheaper price with good deals because the cars have previous problems! In the long run you’ll end up over spending on repairs! Save yourself the hassle! Avoid at all costs

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+1 Found this review helpful
"Buy Elswhere"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

If you are looking for a quality used car . Look elsewhere

"Please read before you buy"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This review is about what happened to me at Saxton 4x4 I seen a car online price was £49000 and paid £1000 deposit . I agreed to trade my old car in at £17500 When I went to collect the car I was asked to pay the balance £30,500 which I did by card. Once payment was made I was told my trade in was missing some service history and I would need to pay a further £1000 which would be refunded when I supplied the history . I refused to pay that and was offered a reduced payment of £500. I said no I would rather cancel the car and asked for all my card payments back which I had just paid , I was told that their card machines don’t allow refunds and the salesman would need to raise a sheet which would go to an accountant who would refund me in due coarse . As you can understand I wasn’t happy with that so I asked for some kind of written receipt to confirm I would get the money returned to which they replied they couldn’t do that either. So here were my options Option 1 leave without the new car and minus £30,500 and no g/tee I would get the money back or if so when . Option 2 pay another £500 and get at least come home with the car. I took the wise choice and paid £500. I have supplied the service history and put up a negative review. To my astonishment I have been called by Saxon to say they will not refund me the £500 until I take the review down . That’s what I call service history! If I do get the £500 refunded I will update review . Car purchased 12/02/2021 Google Saxton 4x4 court cases

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+3 Found this review helpful

Brenda in response to Please read before you buy

We had the same thing happen to us only we were unlucky and paid the £1000 and still not been refunded . Card issuer now returning our money

"Be Warned"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Buyers Befare !!! Please check your car before you pay for it! Apparently their PDQ machine can’t do refunds. Beware of them trying to extort more money from you by saying your trade in has missing service history . If you are thinking about purchasing a 4x4 here be warned , The showroom may look impressive but these guys are seriously bad news . Essex trading standards have massive complaints against them . Featured on bbc watch dog . Cars are mis represented . Please go elsewhere .

Jason in response to Be Warned

Told us the same story . Card machines don’t refund . Absolute conmen .

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"Sent the wrong information to DVLA"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Upon buying the car they only provided us with a photocopy of the log book, stating they didn’t have the original to hand. This meant we did not receive the new keepers slip. But the assured us it was fine. However after months of chasing DVLA for the location of our log book. I have just found out today that the car had been registered and the log book sent out. But to a completely random person at a random address. Saxton had sent the wrong information to DVLA. Upon phoning them to resolved it I get the most unhelpful ‘I don’t deal with the log books, we’ll look into it and get in contact with you in a few days’. Surely a car dealership knows what they are doing with something so important as information sharing with DVLA... clearly not! Now we have to pay to get a new look book with the correct information sent out to us due to their error!!

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+3 Found this review helpful
"Very disappointing experience"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a 2017 Land Rover Discovery from Saxtons4x4 in January 2020. The car had done just 33k miles. I drove it for another 1,800 miles and it started to stall only for Land Rover to tell me it needed a new engine at a cost of £12,000. Saxtons claim I should have recognized the issue with the car after driving it however I had an RAC specialist come to check the car and he could not find an issue. In fact it took Land Rover specialists in Sunbury on Thames over 2 weeks to find the fault which was a lack of cyclinder compression. One of the most disappointing issues with this whole experience is Saxtons4x4 apathy. In their minds, they sold the car in this case for £39,500 and don't want anything more to do with it. Adding to this is the accusations directed at me from their legal advisors. The experience of dealing with them is just not worth it.

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+3 Found this review helpful
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Dealership Information

UK’s number one used 4×4 dealership

Saxton 4×4 is the UK’s number one independent 4×4 dealership, having traded in the world’s leading marques for over fifty years. We are proud to be an official Overfinch, Kahn, Urban and Onyx centre, offering a diverse range of expertly modified 4×4s and specialist cars. Our state of the art showroom is the largest of its kind in the UK, scaling over 100,000 square foot and houses more than one thousand prestige vehicles and premium brand 4×4s. You will find the most prestigious 4×4s handpicked from the likes of Land Rover, Porsche, Audi, BMW, Mercedes-Benz, Jaguar, Volvo, Volkswagen and many more over two floors, all under cover. So whatever the weather you can view our vehicles all year round.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1970

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
961 reviews4.6 out of 5 stars — Rated Excellent
Excellent
854
Very Good
24
Average
11
Poor
21
Terrible
51

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    Contact Information

    Address

    Saxton 4x4 Ltd
    Westway
    Chelmsford
    Essex
    CM1 3BH

    Get in touch

    01245 351234
    http://www.saxton4x4.co.uk

    Opening times
    Mon 09:00 - 21.00
    Tue 09:00 - 21.00
    Wed 09:00 - 21.00
    Thu 09:00 - 21.00
    Fri 09:00 - 21.00
    Sat 09: 00- 18:00
    Sun 09:00 - 17:00

    Dealership Statistics

    87%
    Would recommend this dealer to family and friends
    51%
    Percent of reviews responded to by this dealer

    Additional Information About Saxton 4x4 Ltd

    Company Formed: 1970
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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