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Leave a review for Saxton 4x4 Ltd
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957 reviews from our car dealer reviews community

Leave a review for Saxton 4x4 Ltd
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"After don’t care!"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My wife bought her Range Rover from Saxton 2 years ago and was happy with the whole process. I on the other hand am not. I bought an S Class Mercedes from the quite amazing array of cars on offer. Since handing the money and collecting the car I have had a couple of minor issues that I would like sorted but getting them to return your call is like getting blood out of a stone. All I want is an appointment to get these issues sorted so that I can enjoy this beautiful car. My advice if you are going to buy from Saxton is make sure you have a thorough test drive and get any problems sorted before you sign on the dotted line because I’m sure they would be within hours. I’m still waiting for a phone call back for an appointment after some 3 weeks and countless calls to the dealer. IM STILL WAITING1 Dean Spicer

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+2 Found this review helpful
"Don’t buy from Saxton 4x4"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Don’t use them Don’t use them, I gave a deposit for a Porsche Cayenne gts and finance gone through fine, didn’t hear from Saxton more than a week even though their website advertised as car is prepped to go same day, so I called and they said there is something wrong with the car and will get back to me but again no one contacted me back so called again few days later and they said the car got big problem so I asked what kind of problem and they said they don’t know and trying to sell me some another car and I said I didn’t want other cars and I travelled long distance to come here. So I told them just give the deposit back and after so many phone calls and emails they gave the deposit back after 6 weeks :((

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"Excellent service and great salesperson!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After many hours, visiting a variety of websites and doing my homework, I decided to visit Saxtons 4x4 Chelmsford. We were initially greeted by a lovely reception team, and was offered some refreshments which was much appreciated, as we had travelled a fair bit. The salesperson responsible for looking after me was a lovely gentleman by the name of Thom. After I had identified my ideal vehicle, He showed me through all the various features associated with my Range Rover Evoke and was very knowledgeable about the vehicle. In addition he was very patient with me as I had a lot of questions! I must say this is one of my most pleasurable experiences of buying a car and I put this down to his professionalism, knowledge and lovely personality. He even took the time for a follow up call to see how I was getting on with my new car. I would most certainly recommend Saxtons and THOM who is a credit to the team! THANK YOU.

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+0 Found this review helpful
"Dishonest salesman"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lie through their teeth to get you in the door Lied about health and safety kept us waiting 20 minutes outside turn nice experiences into a negative Lied about health and safety kept us waiting 20 minutes outside turn nice experiences into a negative One

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+6 Found this review helpful
"DO NOT BUY"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DO NOT BUY YOUR CAR FROM SAXTON 4x4, THEY SELL DEATH TRAPS ON WHEELS, 3 TIMES MY RANGE ROVER VELAR HAS DEMOBILISES ON ME AT 70 MPH & ONCE AT 35 MPH SINCE OWNING IT FROM AUGUST 2019, THEY LIE THEY CHEAT & THEN IGNORE YOUR CALLS, BEEN IN REPAIR FOR OVER 100 DAYS NOW, NO HELP FROM THEM WHATS SO EVER.

"AVOID!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The worst experience I have ever had to endure with a car dealership, please read on.. I phoned Saxton 4x4 on a Friday to express interest in a BMW X1 for my wife, after speaking with the sales representative I was requested to place a £1,000 deposit to secure the car and for the car to be prepped ready for a test drive on the Monday at 10.45. after a 2 hour drive from home to the dealership we arrived, unfortunately on route we had an engine warning light appear on our car so called Mercedes who agreed to get a tech out to take a look and not to drive the car once stopped at Saxton’s. We advised Saxton’s on the issue with our own car and were told that this was not an issue and hope things would be fixed once the RAC arrived. After an hour wait, we were told that the car was not ready to view and the sales contact was not in till noon! Finally we got to see the car, up on a ramp in a real mess. No way to see inside the car and certainly no way to test drive it. I requested my deposit back and after another hour waiting, this was finally agreed. Now comes the salt in the wound! As the RAC were fixing the fault with our own car, 2 managers from Saxton’s came out and told us we had to move from the customer car park straight away, I was gobsmacked to say the least. As it was not safe to do so, I refused and considering the string of mistakes made by Saxton’s, you would have thought they would have been more understanding. I have never dealt with such incompetence and poor customer service. Avoid at all cost!

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+8 Found this review helpful
"Helpful staff"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Our sales person Adam was very experienced in his job, nothing was to much trouble, he showed us around the cars we were interested in and was very knowledgeable about them. When we picked up our car Adam checked the car over to make sure it was in pristine condition, and it was, very pleased.

"Good pricing and service."
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Well priced vehicles and non pushy sales individuals at Saxton 4x4 Ltd.

"My experience with Saxton was great."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The sales man that handled my purchase of Mercedes-Benz GLS was fantastic.

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+0 Found this review helpful

Staff from Saxton 4x4 Ltd in response to My experience with Saxton was great.

Many thanks for your review. Appreciated.

"Range Rover sport"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would like to thank Saxton 4x4 for the service they provided. So pleased with my Range Rover and would recommend to anyone

Staff from Saxton 4x4 Ltd in response to Range Rover sport

Many thanks for taking the time to post this review. It is much appreciated.

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Dealership Information

UK’s number one used 4×4 dealership

Saxton 4×4 is the UK’s number one independent 4×4 dealership, having traded in the world’s leading marques for over fifty years. We are proud to be an official Overfinch, Kahn, Urban and Onyx centre, offering a diverse range of expertly modified 4×4s and specialist cars. Our state of the art showroom is the largest of its kind in the UK, scaling over 100,000 square foot and houses more than one thousand prestige vehicles and premium brand 4×4s. You will find the most prestigious 4×4s handpicked from the likes of Land Rover, Porsche, Audi, BMW, Mercedes-Benz, Jaguar, Volvo, Volkswagen and many more over two floors, all under cover. So whatever the weather you can view our vehicles all year round.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 1970

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
957 reviews4.7 out of 5 stars — Rated Excellent
Excellent
867
Very Good
24
Average
10
Poor
21
Terrible
35

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    Contact Information

    Address

    Saxton 4x4 Ltd
    Westway
    Chelmsford
    Essex
    CM1 3BH

    Get in touch

    01245 351234
    http://www.saxton4x4.co.uk

    Opening times
    Mon 09:00 - 21.00
    Tue 09:00 - 21.00
    Wed 09:00 - 21.00
    Thu 09:00 - 21.00
    Fri 09:00 - 21.00
    Sat 09: 00- 18:00
    Sun 09:00 - 17:00

    Dealership Statistics

    88%
    Would recommend this dealer to family and friends
    51%
    Percent of reviews responded to by this dealer

    Additional Information About Saxton 4x4 Ltd

    Company Formed: 1970
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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