Our sales person Adam was very experienced in his job, nothing was to much trouble, he showed us around the cars we were interested in and was very knowledgeable about them. When we picked up our car Adam checked the car over to make sure it was in pristine condition, and it was, very pleased.

Well priced vehicles and non pushy sales individuals at Saxton 4x4 Ltd.

The sales man that handled my purchase of Mercedes-Benz GLS was fantastic.

I would like to thank Saxton 4x4 for the service they provided. So pleased with my Range Rover and would recommend to anyone

Me and my husband found a car on their website and called and queried about it. We spoke to a salesman Jason and he booked us an appointment to come and see the car. This was in between Xmas and New Year. We went to see the car and liked the car but there were a few things we queried (scuffs, paint damage etc) we were told that these would all be fixed as best as possible, as a standard weather we were purchasing the car or not. Jason was very pushy and advised us that we needed to have the car sale go through before the new year, otherwise prices would change etc. We were happy to wait until the new year, but also happy to go ahead with the sale if we could get the right price. We went though the finance options and Jason managed to get us a price just slightly above what we wanted to pay so we agreed. At this point he hadn't actually submitted this to the finance company and all we had signed was an order form. We left feeling excited that in a couple of days we would be picking up our new car. We hadn't heard anything from them on the day we were supposed to collect, so we called them to be told Jason was not working until after the new year now and he would call us back then. We advised we were supposed to be collecting a car today and was told someone would call us back. We finally got a call back from Jason (after being told that he was not at work) who told us they were having problems with the finance, and he would get back to us ASAP, but it probably wouldn't be sorted now until the new year. We asked what the problems were but he didn't tell us anything and just said he was waiting to hear back from the finance company. At this point we were a bit concerned that if there was a problem with the finance it would affect our credit rating so asked Saxton to cancel the order as we no longer wanted to go ahead - and we were advised we were unable to cancel the order now and that if we did we would lose our deposit (even though at this point we hadn't actually been accepted for any finance) they told us they were going to try and get the finance accepted by the end of the day so we could still collect the car that day, but it got to the end of the day and we hadn't heard anything back from them. We then had to wait until the new year to be able to contact then and find out what was going on. When we called back we just kept getting told the same thing (still waiting on the finance) we asked again if this could be cancelled and again got fobbed off. We finally received a callback from them saying all good news the finance has been accepted, however the first finance they applied for was rejected, so was the second and third and they then called the third company and got it accepted at a higher rate. So without our permission they had applied for finance from 3 different companies. The new price was not within our budget and we told them we needed to cancel this now and get our deposit back to which we were told no if we don't want it they keep our deposit. They then said that they had to charge us for any work that had been done on the car (even though they advised it was a standard that they would carry out this work) after countless phone calls where they refused to cancel the order and pay our deposit back, we contacted citizens advice, They advised us that as we hadn't signed a finance agreement, and hadn't authorised them to apply for multiple finance we were entitled to our money back. We had to write them a letter and quote this along with a reference number from Citizens Advice recorded delivery. After a few days we had still not heard anything back, so we once again called. We were told this time that they would refund us our deposit but just take off the cost for the works done on the car, which we didn't agree with. They said they were speaking with the manager and would get back to us. Again we didn't hear anything back, so phoned again. To be told - your deposit will be refunded in full. This all took over 4 weeks, and was a very stressful experience (i am also pregnant) They were so full on when we first went in to see the car and so keen to get a sale, as soon as we paid the deposit and signed an order form they weren't bothered about customer service/after care! I wouldn't recommend anyone gets a car from them - since this experience we have spoken to lots of people who have also said the same about them!!

We found the Saxton staff to be helpful and knowledgeable with no 'hard sell'. The car was offered at market rates and delivered clean and tidy. The process was unrushed and we have confidence that Saxton will stand behind their obligations.

Where to start? Firstly, I wish I could give zero stars! Bought a Volvo XC90 from Saxton. The sales process was very frustrating. It took a week for the car to be prepared for collection and on arrival, not all of the paperwork was available (vehicle checks, log book etc). Saxton said they would forward it all on. Drove the car away and immediately noticed problems with a faulty wing mirror and electrics. Called them straight away to report the issues and 4 months on, we're still waiting for everything to be resolved with the car. Their promise to post me the log book (which had disappeared from when I first viewed the car) plus the correct car mats and a missing part for the in-car entertainment have never materialised. Once the sale is made, Saxton lose all interest. Customer care is non existent and Sales/Service/Management don't reply to emails or phone calls. In desperation I emailed the Directors and they didn't bother to reply either! The warranty supplied is worthless (read the small print and it covers hardly anything) and Saxton are not truthful. Lost paperwork, missing car checks, claims to have serviced the car which when I pushed for proof, turned out to be false. They hadn't serviced the car. The whole experience was unpleasant and stressful. When trying to get the faults repaired, and only after threatening to reject the car under consumer rights, Saxton asked me to take the car to a local garage to fix it (from the approved warranty list) and they would pay. £25 in lost cab fees and a day off work later, and the garage said they weren't skilled enough to deal with it and it would have to go to Volvo. More unanswered calls followed until finally, they agreed to pay Volvo to fix the car. They also promised that Volvo would supply me with the missing car parts at Saxton's cost. When I went to collect the car, Volvo informed me that Saxton had revoked the parts agreement and asked Volvo to tell me that they would be sending me the missing log book, car mats and entertainment part themselves. I'm still waiting and nobody at Saxton's returns my calls or emails. They are not a premium dealership. They are a quick turnover, dodgy outfit that happens to sell premium cars. There's a big difference. If you're lucky enough to buy a car from them that is fault free you may be OK, but if you need any after sales help be prepared to look up your legal customer rights and to settle in for a long battle. I wouldn't recommend them to anyone. If you search the reviews, you'll see a clear pattern with their failure to fix problems. I just wished I'd paid more attention to them and that I'd never bought from Saxton. I'm still waiting for my missing items. I've tried to contact them again today and have been told that the person who was dealing with the issues has left. Through my dealings with them over the last 4 months, the 3 staff members who I've managed to get a response from have left! I'll update my review if the issues are resolved.

I called about a Discovery Sport and spoke to Mo (who was enthusiastic and friendly on the phone). I explained I had 2 young children and didn't want to do a 7 hour round trip from Dorset if there was any damage to the car. He reassured me and so we set off. After arriving at 5pm (they didn't shut until 6.30pm), we were informed by another sales person after waiting for 15 minutes might I add, that Mo had 'done some sales today' and had gone home early! Charming - clearly purchasing a car for £20,500 is small fry to this company! Anyway, someone else gave us the keys and left us to it for 20 minutes. Then nowhere to be seen and sat in an office. Upon checking the car, almost 80% of the car was non original panels./resprayed shoddily/bits in the paint. Imagine our horror when the bonnet was opened and there was MOSS in the engine bay and all underneath the car. Has clearly been off roading. What an absolute waste of time carting my poor kids up to Essex and back. Poor car and poor service. If I'm ever lucky enough to have the money for a £100k Range Rover I certainly wouldn't take my money here. And as for Mo achieving his sales for the day - that's not a good work ethic where I come from.