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4 reviews from our car dealer reviews community
Leave a review for Scottish Motor Services Ltd
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4 reviews from our car dealer reviews community

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"Terrible experience"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am not on here to slander the company I would just like to share my experience. In short: 3 breakdowns. Argument on the phone with the owner when I requested to refund the car. 6 months wait for my money back. Trade in vehicle not taken out of my name and I had a parking ticket sent to my address (it was resolved by the company and paid for by them but still very unprofessional) I purchased a 2014 Audi s4 with 50/60k miles ish on finance through Scottish motor services LTD, on my way home (50 miles) from the dealer the car went into limp mode. This limp mode was found out to be caused by a faulty oil pressure sensor. On return of the car the next day I received a car to use whilst mine was in the garage and the staff were very helpful. It took them 2 week to source the problems. I was told nothing had be fitted but the problem had gone away. (repair no 1) once I got to my Audi s4 (terrible on fuel but I knew what I was signing up for) I noticed that £60 of my fuel had been used and not replaced. I gave them the benefit of the doubt and thought the repair was done and that’s all that mattered to me. On my way home, limp mode again. At this point I was getting very frustrated but the garage asked me to bring it back and they’d give me another temporary replacement car. On return of the car I mentioned there was fuel used and not replaced from the last time and it was shrugged off. The car was not far off empty maybe 100 miles left when I gave it to the collector. After a couple of weeks again the car was ready. In fairness to them they cleaned and valeted my car every time it went back. The car was finally working. They’d changed something in the exhaust and the oil pressure sensor. They were adamant that it was the exhaust putting it into limp mode. I was happy as my new to me car was finally working. After a month or two of light driving as I worked a lot and didn’t need to drive to work I heard a tapping on start up which was an engine timing chain rattle. This once again put me without a car. This time I was done. I requested a refund and didn’t want the car anymore which lead to a heated conversation with the owner of the company and him telling me he’d repair it but not refund me. I then got fed up of speaking to the company and went strait through the finance company. The finance company sent and engineer to inspect my car who told me he knew very well of the company and had been called out to a lot of their cars. He also told me that the oil pressure sensor failure could have caused the timing chain to not receive enough oil wearing and stretching it causing the rattle. The engineer deemed it unfit to drive. Fast forward 6 months of my car rotting away parked up, a lot of phone calls, involving the financial ombudsman and no contact from Scottish motor company what so ever I finally got a full refund minus the monthly payment for the months the car was functional which I was happy enough with and the car was taken away. Whilst all this was going on the car I had part exchanged as a deposit was not taken out of my name and was quite obviously being used by someone in the company. I received a parking ticket from Glasgow council. I then reported it to the council that I didn’t own the car anymore and gave the address of the company to say who now owned it. Scottish motor company were actually good with this as they said to send I picture of the letter and they’d pay it off which they did to be fair to them. I wouldn’t recommend this company because my experience was a car unfit to be sold, they constantly attempted to upsell me warranty at purchase of the car which now I’m looking back at it makes me a bit suspicious as the guy did mention something about engine failure but I’d imagine this is just and upselling tactic anyways. They basically stole £60 worth of fuel from me, they use a sister garage across the road which tells me any problem can be fixed as cheap as possible. I can’t say they did as I have no evidence but I’m aware of how easy it is to mapped the fault code out.

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"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have just purchased an slk from their and Hugh could not have been more helpful great service from them I will definitely be back to buy from them again

"Scottish Motor Services"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently we purchased a Mini Cooper from the Scottish Motor Services 6 weeks ago. Our Mini is a great looking car and an amazing drive. Thanks to Hugh and his team at Scottish Motor Services for their professionalism from start to finish. Would highly recommend and will definitely go back there in the future.

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+1 Found this review helpful
"Bmwx5"
3.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a BMW x5, in March, couple of days later a warning light on dash come on, phoned sms they said it was just a blip as I was driving on bumpy roads they said they would get it fixed, Then covid happened garage closed, I had to take car to my local garage the mechanic looked at it said the air suspension was gubbed and would cost £350to get it fixed, and don't drive car I left car with garage he got it fixed, not had a problem with car since. But I emailed SMS they did not get back to me, I'm sorry about this as it's a great car sale rom but I feel badly let down as car was still under guarantee.

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Dealership Information

Scottish Motor Services are a used car dealership based in Glasgow. They offer finance, part ex and private plates. They are open 7 days a week. 

If you have purchased a vehicle from this dealership, please share your experience with us and leave a review. 

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
4 reviews3.8 out of 5 stars — Rated Very Good
Excellent
2
Very Good
1
Average
0
Poor
1
Terrible
0

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  • Contact Information

    Address

    Scottish Motor Services Ltd
    Woodlands Road
    Glasgow
    Glasgow City
    G3 6ED

    Get in touch

    01413321212
    http://www.scottishmotorservices.co.uk

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    Dealership Statistics

    50%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Scottish Motor Services Ltd

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