Just want to say a big thank you to my dealer Anthony Nelson. Nothing was a problem, went above and beyond assisting our every need. We received our vehicle in perfect condition. Thank you again.

SG Petch Darlington So I booked a car in to SG Petch Darlington branch on 19th September for 1hr diagnostics as takes about 5-10 seconds of cranking to start in the morning £133. Issue can't be found by Friday afternoon I get a call they need 1hr 30 mins more time to find the issue. Total now £330 5 days later I get a call saying the car is ready...yes 5 days later! Before I go to pay I parked next to my car with my partner only to notice the nearside wing has been cracked, dented and scuffed along with the passenger mirror. Of course I wasn't happy and told them calmly did they know it was damaged on their land and asked them to check CCTV/sort it. Another week goes by after a few days of calling in between I get through to the manager to be told apparently they checked CCTV and nothing can be seen. However I was told that "tomorrow the onsite Smart repair guy would look at it" A few days later I get a call it's ready to collect and it's worse than the time before! Look at the pictures you can't tell me that was professionally repaired seriously what have they done. Cars been left there and update tomorrow. 4 weeks and counting undiagnosed and damaged car in SG Petch care.

Not sure I've ever left such a poor review for anywhere, but cannot recommend SG Petch for car maintenance any less. In 2022, I was booked in for a 2 year service as per the manufacturer schedule. They changed it to a 1 year service without consulting me, and after I raised it they went ahead and did the 1 year anyway so I had to bring it back a few weeks later to finish it. Today, I was booked in for a 3 year service and MOT. I had a confirmation email, but it wasn't booked in properly and I wasn't on the list. I now have to spend a fortune on taxis so I can go to work on Tuesday when I bring it in again, and it'll take the whole day instead of just the morning. For the messing around, I was offered my MOT for free. Except my MOT was already supposed to be free after they messed me around last time. Now waiting for a manager to call me, which if previous experiences have taught me, won't be until next week. Additionally, I had to have a warranty repair and was messed around with when it would be ready. Every time I was promised a call, they wouldn't actually call. Spent the week chasing them up for updates and confirmation of a collection date. For my next car, I'll be choosing a brand that doesn't require me to use SG Petch as the only local approved centre.