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Bad customer service. Rude and unknowledgeable people. I don't recommend it .
Needed a replacement EV for one stolen in July. Was recommended by my brother in law as Hyundai couldn’t supply one. We needed a replacement quickly as my wife was undergoing hospital treatment. Had a test drive in a Niro and was told if ordered now delivery would be September/October 2022. In October I rang the salesman to be told now November because the car was being built in Slovakia. No courtesy call. I explained the need for a car, but was basically told they couldn’t help. Fortunately my son was able to lend us his car for three months. No contact from the dealer during this time. Had to get another car because my son needed his car back. Decided to ‘risk’ Shelly Motors again and was introduced to Mitko. He was so helpful and we bought a Rio to tide us over. Chatting with him he told us the car was built in South Korea not Slovakia. In January we were told the car would be available possibly late January. At the end of January this was confirmed and they needed the funds by 30th January. I arranged a bank transfer and emailed the salesman to confirm payment made, but heard nothing from him. Rang him on 31st and left message, no response. My wife rang them and spoke to the Sales Manager who confirmed payment received. Collection was arranged for 6th February and Mitko took over dealing with us. He was great and gave us a fair price for the Rio. He gave us a good run down on the Niro. If it wasn’t for Mitko I would have scored Shelly Motors 1 star. The basic lack of communication from the original salesman was awful.
Took my Kia for a brake fault they had it for two weeks (£200) and never found the problem, seemed more concerned over not honouring the warranty. Then went to a small family garage, they found the problem in 15 mins. New brake pads incorrectly assembled - Shelly informed me all callipers had been stripped and checked?? They say they spent 19hrs on it ?? Either they did not do what they said or their technicians need to go to Specsavers. !! Had to contact them ever time to find out what they were doing. Very poor customer service.
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We recently purchased a Kia Niro Hybrid from Shelly Motors in Epsom. Visited a few times and great service every time. My husband finally decided to purchase the car and Gary James could not have been more helpful. Very happy
Another service at Kia Epsom and a other great experience. Reception polite, cheerful and very helpful. Technician test drove my car with me and again polite and enthusiastic to to do a good job. Did what they said they would so all together a good customer experience. Well done to Shelly Motors...
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Recently visited shelly Motors in Epsom for a service and MOT. Such a disappointing experience. I will not be visiting Shelly ever again.
Dealt with Shelly motors Epsom for the passed few years . Mitko was more than helpful and went the extra mile to give great service . 10/10 for friendliness 10/10 for service Would recommend the team at Epsom
Extremely professional team, our purchase was handled by Mr Charles Hazeltine. We had a fantastic experience, Mr Hazeltine made our dream possible in a smooth and professional way by extending his complete support. We highly recommend Shelly Motors, Epsom. Mr Charles Hazeltine, Mr Gregg and others did a great job. I have already recommended one of my friend and many more will join. THANK YOU VERY MUCH Mr CHARLES HAZELTINE & whole team!!!!!
Reviewer has confirmed their email address
Tom and Rob from Kia Shelly motors are Epsom are absolutely the best. Great service from start to finish, very accommodating and nothing was too much trouble for them. Communication was second to none and they never failed to answer anything that I wanted answered . It’s my second car I have purchased from shelly motors and will continue my business with them for years to come. Thank you guys, you both deserve to have recognition and to do well.
Shelly Motors Kia is an Franchise dealership that is based in Epsom. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Excellent | 72 | |
Very Good | 2 | |
Average | 0 | |
Poor | 0 | |
Terrible | 7 |
Shelly Motors Kia
Longmead Business Centre Felstead Road
Epsom
Surrey
KT19 9QG
Mon | 8:30am - 6:00pm |
Tue | 8:30am - 6:00pm |
Wed | 8:30am - 6:00pm |
Thu | 8:30am - 6:00pm |
Fri | 8:30am - 6:00pm |
Sat | 9:00am - 5:00pm |
Sun | 10:00am - 4:00pm |
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