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81 reviews from our car dealer reviews community
Leave a review for Shelly Motors Kia
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81 reviews from our car dealer reviews community

Leave a review for Shelly Motors Kia
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"Brilliant dealership"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had a Kia Sportage for a few years, and I always used Shelly Motors in Epsom for servicing and repairs etc, always very organised and a smooth process. I was in the market for an upgrade and I like Kia's and I wanted to a brand new car, I've never bought a brand new car, so was a big thing for me. I decided to have a nosey with Shelly Motors... I ended up buying an E Niro... the car is absolutely incredible. I have only put about 200 miles on it so far, but I'm very excited to get some use out of it - for now it looks cracking on the drive! Customer service was brilliant, ever so helpful, kind and very knowledgeable. The dealer ensured a safe and contact free collection and all went ahead as planned - very well structured. I highly recommend.

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"Regular customer - great dealership "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am a regaualr customer to Shelly Motors, I have purchased 3 cars off them previously. This time round I wanted a Kia Sorento - I had a car to part exchange with them and they made the transaction as quick and safe as possible. I went through the whole sale process - very good team here, helpful and friendly and will take away any hassle! We arranged to come and collect the car and trade my old car in, the collection was contact free, it was quick and the dealer had everything sorted upfront. I have a great understand of the dealer now I've dealt with them a few times, I wouldn't go anywhere else to buy a car. The Sorento is a dream - lovely motor, very pleased with it. Shelly Motors Kia in Epsom come with my recommendation!

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"As always - top service and perfect car "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The last 2 cars I have bought, have been from Shelly Motors, I recently wanted to upgrade to something newer, I like to upgrade my car every couple of years, and Shelly Motors offer the perfect options for this! For my 3rd car from them, I went for a brand new Kia Sportage, we arranged to have the car delivered, it was exactly on time and the delivery driver was very friendly and professional, as expected the car was gleaming when it got to us! Through-out the purchase the customer service was amazing, so helpful, friendly and no pressure at all - I will always use this dealer to buy vehicles and I highly recommend to anybody looking for a nice car at a good price, with excellent customer service.

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"Personal, quick and professional service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

It was all a little strange buying a car through a national lockdown, but the dealer did everything they could to ensure a smooth, quick and personal process. Given the circumstances, they did everything they could for me. I'm still getting used to the Kia Niro, I keep finding little functions and buttons still figuring it all out. Its really easy to drive, smooth and comfortable. I will happily recommend Shelly Motors to others.

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"Welcoming and helpful staff "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A very professional and polite establishment, staff are helpful and friendly. and very welcoming. I can't fault the customer service provided at all. I bought a Kia Rio, and I love the car, its great. I would be happy to buy from Shelly Motors again, very nice dealership.

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"Amazing after sales "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Kia Stonic, and firstly the car is absolutely a dream to drive, its incredible and such a lovely car. I had a couple of minor issues with the car a couple of weeks after buying, I contacted Shelly Motors, they filled me with confidence that they would sort the issues. They picked the car up from me, did the work and dropped the car back to me. They did everything they said they would and more! They always remained very professional and polite and handled everything amazingly. They have been so helpful and supportive through-out the whole process and I cannot fault them at all. Although I've experience a few issues, the after sales service has been incredible. I love my new car, its the best and nicest car I've ever owned its absolutely gorgeous,

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"Nice helpful and friendly "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Chris was absolutely great, he did what he could to get us in the car as quick as possible, he worked very hard and looked after us very well. The Niro is fantastic, I wish I could get out a little more, but there's plenty of time to see what it can do. Over the moon with car and Chris was brilliant. Thanks Shelly Motors!

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"10/10 customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had a Kia Sportage beforehand, and I really like them as cars, they are great size wise, comfortable, practical and just a nice car to drive. We decided to upgrade ours, for a newer, less mileage and better condition. We went to shelly motors and wow, the customer service was perfect, fantastic. The people are really nice, kind and polite and they will help with anything at all. They go above and beyond and really look after their customers. The new Sportage is brilliant, its lovely and everything I wanted. If I could rate 10/10 I would, nothing but perfect from start to finish. I will be back here when ready for another upgrade!

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"Tip top car and spot on service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am absolutely thrilled with my new car!! I absolutely love it. Charlie looked after me and from start to finish he was incredible, he was so helpful, friendly and always ensuring I was happy with the steps and information. I couldn't fault a single thing he did, he was brilliant, This is the 2nd car I've bought from Shelly Motors and when I want something new, its the place I will be back to, every time. The Picanto was sooo clean and shiny when I got it, it looked beautiful. It was a relaxed and nice experience, no dreaded buying fear, just excited and enjoyable, and stress-free. I highly recommend this dealership, for their lovely cars and but more so, for the quality service and care they provide to their customers.

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"Amazing customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I contacted Shelly Motors and from the first contact Chris was amazing, he was really really good. He had great communication, kept me updated and very attentive. It took 24 hours from start to finish, such a quick turn around and the level of customer service remained high at all times, very polite, professional and friendly. I bought a Picanto, very happy with the car, no issues at all. Cant fault a single thing - very pleased.

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Dealership Information

Shelly Motors Kia is an Franchise dealership that is based in Epsom. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
81 reviews4.6 out of 5 stars — Rated Excellent
Excellent
72
Very Good
2
Average
0
Poor
0
Terrible
7

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    Contact Information

    Address

    Shelly Motors Kia
    Longmead Business Centre Felstead Road
    Epsom
    Surrey
    KT19 9QG

    Get in touch

    0203 130 6713.
    http://www.shellymotors.com

    Opening times
    Mon 8:30am - 6:00pm
    Tue 8:30am - 6:00pm
    Wed 8:30am - 6:00pm
    Thu 8:30am - 6:00pm
    Fri 8:30am - 6:00pm
    Sat 9:00am - 5:00pm
    Sun 10:00am - 4:00pm

    Dealership Statistics

    87%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Shelly Motors Kia

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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