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81 reviews from our car dealer reviews community
Leave a review for Shelly Motors Kia
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81 reviews from our car dealer reviews community

Leave a review for Shelly Motors Kia
Leave a review
"Awful customer care!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy a car from here awful company and even worse customer care! Bought my car in November errors started in March it went back to them twice on the second occasion they had it for 29 days then gave it back to me a week later same errors appeared! 3 times they have given me back a faulty car for me and my children to drive around in! They don’t respond to calls or emails even when it’s a complaint. Don’t waste your time or money here!

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"Brilliant, helpful and kind staff "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a nearly new Kia Ceed in January, you would think the car was brand new from production, its in impeccable condition, I cannot believe it, very very low mileage and the I got a great deal with the price. I'm enjoying the car and very pleased I picked this model. The dealership looked after me very well, everybody I spoke to was very kind and helpful, quick communication and updates along the way. I highly recommend visiting Shelly Motors if you are looking to buy a new vehicle.

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"Kia Stonic, very lovely car "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

When my Stonic was delivered, I noticed the tyres was scuffed and a small scratch on the door. I loved the car, but these little bits disappointed me. I asked the dealer to rectify the issues and they asked that I dropped the car off with them when it was convenient for me. They changed put brand new tyres on all round and got the scratch in the door sorted. They re-delivered the car to me, and I was very happy this time. Can't fault how it was dealt with, quick and efficiently and very professional. High level of customer service displayed through-out the sale and after. I felt valued and looked after. I will use Shelly Motors again when I want to upgrade the Stonic for something new.

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"Smooth transaction and fantastic vehcile"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A very pleasant buying experience the staff at Shelly Motors were great, every so helpful and friendly. The whole process was quick, easy and effortless. The E Niro I bought is just a dream - ever so pleased.

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"The most amazing car ever!!! Very happy "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently upgraded form a very old Vauxhall Corsa to a brand new Kia Sportage and wow! I really am amazed, the car is incredible, its so different having something brand new when I've always been used to to older second hand cars. Its very nice to drive, so smooth it literally just glides, extremely light steering, very easy to function and effortless to actually drive. Its beautiful, I will never look back. I was very happy with the customer service, the dealer was helpful and polite, and when I collected the car, they had everything ready for me on time, and it was quick and simple. I will recommend to others!

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"Our local Kia Dealership "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Shelly Motors is our local Kia dealership, this is the 3rd Sportage I've bought from them and I cant fault it. With the limitations of what can and can't be done the team at Shelly were fantastic, as always, very helpful, friendly and attentive. I wanted a tow bar on the car, but the one we chose didnt have it, the dealer fitted this for me, with no questions, I was very happy and grateful. I'm used to the car as I've had them before before but the new ones have lots of added extra functions! I will keep this car for 2-3 years and then trade in for something new again I really like this option that Shelly offer, it works out well for me!

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"Kind, polite and courteous dealership "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have used Shelly Motors before for servicing and repair requirements. When I was in the market for a new car, I had a look at their stock profile - very impressive. I found a Sportage and it ticked all the boxes, I order it and had a few telephone calls with the salesman, who was extremely helpful and courteous. The team was absolutely fantastic with me, always on hand to help and nothing was too much trouble. I collected the car on a Wednesday, it was ready on time and the hand over was smooth and quick. I was so impressed with the service I received, and the car. I bought another one there and then as a gift, it was the Stonic. The team got everything in order and completed all paperwork and I collected the Stonic on the Saturday - a very quick turn around. I am over the moon with my purchases - and I will highly recommend Shelly Motors for all vehicle needs!

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"Covid safe collection! Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Since buying our new car from Shelly Motors, I've not managed to get out as much as I'd like to, but what I have driven of it, I'm very pleased. I bought a Niro, its a lovely car, and very enjoyable to drive, and the price was good! Shelly Motors really took care of me, the customer service was great. The team were very responsive, professional and the process was smooth and quick. I collected the car, the site was covid-safe and contact free, it was a great little set up. I couldn't fault the dealership what so ever, I would happily recommend to family and friends.

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"Fantastic dealership and staff "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We was looking for a new car from some time, we came across many, but one that stood out in particular was the Kia Niro from Shelly Motors, this one suited our needs exactly, it was just what we was looking for - ticked every box. The only issue we had was the distance, we live in North Devon and the car was in Epsom, a good 3.5 hours away. We made the journey, and I'm ever so pleased we did. The Niro is fantastic, we absolutely love it. The dealer did offer to deliver the car, but we had a trade in, and quite frankly I really enjoyed the drive home in the new car. Miko was great, very helpful and knowledgeable. When we got to Epsom is was a smooth, quick transaction. It was contact free and social distancing was in place through-out. The car looked incredible upon arrival, ever so shiny, clean - it was immaculate. A truly great experience, I would be more than happy to do the travel again to purchase again.

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"returning customer - highly recommend "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We wouldn't buy a car anywhere else. For the past 10 or so years we have used Shelly Motors to buy Kia's, mainly Sportage's. We have recently upgraded to a brand new one. This Sportage has many new functions that the old one didnt have. My Wife I are very impressed with techy bits of the car, but mainly media functions, we can have some nice background music on and there's lots to chose from, birds singing, waterfalls or even a pub atmosphere, its great, very techy. I find something new every day with it. Very pleased, we will be back in a couple of years to upgrade again. Thanks Shelley Motors, fantastic service as always, HIGHLY recommend!

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Dealership Information

Shelly Motors Kia is an Franchise dealership that is based in Epsom. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
81 reviews4.6 out of 5 stars — Rated Excellent
Excellent
72
Very Good
2
Average
0
Poor
0
Terrible
7

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    Contact Information

    Address

    Shelly Motors Kia
    Longmead Business Centre Felstead Road
    Epsom
    Surrey
    KT19 9QG

    Get in touch

    0203 130 6713.
    http://www.shellymotors.com

    Opening times
    Mon 8:30am - 6:00pm
    Tue 8:30am - 6:00pm
    Wed 8:30am - 6:00pm
    Thu 8:30am - 6:00pm
    Fri 8:30am - 6:00pm
    Sat 9:00am - 5:00pm
    Sun 10:00am - 4:00pm

    Dealership Statistics

    87%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Shelly Motors Kia

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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