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20 reviews from our car dealer reviews community
Leave a review for Drive Vauxhall Darlington
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20 reviews from our car dealer reviews community

Leave a review for Drive Vauxhall Darlington
Leave a review
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"AVOID BUYING FROM THIS GROUP"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID LIKE THE PLAGUE Take your deposit for a new (7/11/24) car give you the order form, then 20 hours before collecting tell you you can't have it as Chris has made a mistake on price (for which he never apologised). I and the salesman confirmed with him before signing the new car order. (took them 11 days to notice this 18/11/24) Did offer me a lower spec car for the same price must be a joke. They promise to phone but don't. Chris the sales manager lies, Andrew false promises for a meeting with a senior manager (phone calls and emails time stamped recorded), Then took a further 11 days to get my deposit back. If you want a new car please please go elsewhere.

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"Ford ecosport "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From the start Andrew from drive vauxhall was very professional and kept me updated with the process of buying my car, the whole process only took 3 day considering the Monday was a Bank Holiday thanks.

"New car deal"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thank you to Patrick who made the whole process easy from start to finish with his calm reassuring manner. Good taste in music as well.

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"Excellent service from Josh Powell "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just wanted to say a BIG thank you to Josh, who helped me in the purchase of my new car earlier this month (July 24). He was very knowledgeable, helpful and couldn't do enough to make sure everything went through as simply and painlessly as possible. Well done Josh, I wouldn't hesitate in dealing with you again.

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"Check MOT cert before drive away"
2.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Company failed to give me MOT cert which would have shown need for new brake discs and tyres. Purchased 2016 Hyundai I20 in May 23 with 10 month MOT. Was sent away with work for 7 mo ths so car only did 800 miles in the 10 month for next MOT. This highlighted need for 2 tyres and brake disks. If buying please ensure you check previous MOT certs and don't get ripped off like I did

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+2 Found this review helpful
"Drive Vauxhall Darlington"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

A big thank you to Matthew G at Chestnut Street Darlington. He listened carefully to what sort of used car we were looking for and worked efficiently to get a deal together. He was knowledgeable, efficient and got our car sorted in no time. It was a pleasure to buy our car from him. We wish him well in his career and will definitely recommend Drive Vauxhall and Matthew G to friends and family.

"Insurance repair shocking quality"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Used these for an insurance repair to my car after car crashed into the side of me. Got the car back and was an absolute state. Overspray everywhere, paint like orange peel , contamined paint. Paint all over mouldings and door catches where they couldn’t be bothered to remove them. Avoid and don’t accept this place for Bodyshop repairs. Cowboys

"Customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Sold my car through the motorway website, from then on dealt with Mark at the Darlington branch, who was very helpful, each time i had a question response was quick. Excellent communication, Thanks

"faulty gearbox"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

purchased vehicle but after 9,000 miles gearbox broke down. Advised by these cowboys to take to Bristol Street Motors as they didnt have diagnostic machine for automatics. Did as advised and paid £99. They confirmed it was an internal fault and not wear and tear. Manager still not interested even though he received a copy of the report. Then said we had to prove it was faulty when purchased. If this review prevents even one person being ripped off then it has been worth my time leaving it. Currently seeking both trading standards/legal advice. You have honestly been warned. Spend your money wisely but not on this trader. You will be sorry! If I could leave zero stars I would but unfortunately minimum is one. There are decent traders out there, don't chance it. Stay clear.

"AWFUL SERVICE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Never will I deal with drive vauxhall again, had a car for 8 months with 58k on the clock. Covered 5000 miles and the gearbox is broke. Spoke to darlington where I purchased it and spoke to sales manager (£1500 repair bill). He was very rude and totally uninterested. "Tell you were I stand I am doing nothing for you", massive shame as I have dealt with bury st edmunds before and they where brilliant. Be very careful if buying from this branch.

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Dealership Information

Drive Vauxhall Darlington is an Franchise dealership that is based in Darlington. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
20 reviews2.8 out of 5 stars — Rated Average
Excellent
8
Very Good
0
Average
2
Poor
4
Terrible
6

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  • Contact Information

    Address

    Drive Vauxhall Darlington
    Chesnut Street
    Darlington
    Darlington
    DL1 1RJ

    Get in touch

    01325 271132
    https://www.drivevauxhall.co.uk/drive-sherwoods-group/

    Opening times
    Mon 08:30 - 19:00
    Tue 08:30 - 19:00
    Wed 08:30 - 19:00
    Thu 08:30 - 19:00
    Fri 08:30 - 19:00
    Sat 08:30 - 17:00
    Sun 10:00 - 16:00

    Dealership Statistics

    40%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Drive Vauxhall Darlington

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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