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We were very impressed with the excellent service and all questions answered. The merc was a delight when it arrived, much better than we thought it was going to be. Thanks to Andy and Dave for your expertise, we will definitely recommend you. From Keith and Sue.
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I very nearly bought a car, I asked for the car to be professionally valeted as the roof lining was dirty, He said and i quote "do you realise your buying an old car"!!!! Then he put the phone down on me and wouldnt answer my calls, even though he had a £200 deposit which he refused to return. Dave the Salesman needs to remember the ratio two ears and one mouth so that he listens to his customers. When i rang him on a hidden number he eventually answered, i asked him what the problem was he just said i dont like you!!!!! So buyer beware!!! A very strange man.
Reviewer has confirmed their email address
David Vann from Shirlton Car Sales Ltd in response to Rude and unprofessional
Shirlton Car Sales response to Paul Stevenson of Oldham. We encourage reviews and will always take on board comments made as the future of our business depends on them. With regards to this particular review, can we firstly state that you have not actually followed through and purchased a vehicle from ourselves? The said vehicle you viewed was a 129,000 BMW Diesel Estate registered in 2005 in above average order with full documented service records and new MOT and just 2 Owners priced at £3500. You drove the car for in excess of 30 minutes alone in order to test it fully and returned offering no objections. You decided not to go ahead with a purchase at that stage, stating you had more to look at. No sales tactics or leverage was used to encourage a decision and we remained professional and polite throughout this process. You called a member of staff that evening and offered us £7000 for £9800 worth of goods (the BMW and a Caravan we had on sale). We declined. After the refusal of the above offer you wanted to commit to buying the BMW only with extended warranty FOC and discount plus a re-clean. We agreed a deal based on your terms without further negotiation and placed that in writing. Both parties were happy to proceed at this stage. The day after you confirmed the order you phoned several times with different agendas and stating you wanted a “full professional valet” at a cost to us of £70. We declined the request as the car was already in a situation of been valeted at our usual contractors and we also responded by visually assessing the car which had a full length panoramic glass roof, with very little roof lining on show. You phoned us again whilst we were dealing with a further five customers on site and told us that “the customer is always right” plus “you should treat me like chocolate” and “you need to have two ears and one mouth” also “I am dealing with con artists” amongst other comments which were all responded to by offering you the option of cancelling the transaction if you were not 100% satisfied with our actions or processes. We took the unusual step of stating that on this occasion it was probably best if you didn’t go forward as we could only work in logical processes and that 99% of customers are satisfied with our said procedures. If this is the type of comment we receive when we advise somebody to shop elsewhere then we will look at our internal processes and try and understand customers with your requirements in a more apt manner. We wish you and the garage that does sell you a used car all the best for the future.
Paul Stevenson in response to Rude and unprofessional
It all sound very plausible, David Vann of Shirlton Car Sales Cannock, however untrue and incomplete, after taking my £200 deposit which you have still not returned, you then proceeded to put the phone down on me and not answer or return my calls. To add insult to injury you then proceeded to send the first of three Very strange text and emails. The first saying: Waiter a bottle of you finest £200 goes a long way!!! the Second (after you had read my review of your Appalling Manner and lack of Service) was a simple text saying CRY BABY!!!! And the third the morning after the said meal saying CRACKING MEAL LAST NIGHT!!! all Available to view in court if we have to go that far to get my £200 back!!! And even after ALL this nonsense I rang you on a hidden number because you were not answering my calls and partly because you had my £200 and you were still Rude and Strange, You said and I quote!!! I DON'T TAKE TO YOU so just Come down pick up the car so I never have to see you again!!!. This was just before I was about to get on the train to travel 3 hours to pickup the car!!! I took the decision not to travel because Shirlton had offered a 3 month warranty on the car and when people become Strange you never know how far the rabbit hole might go and if the warranty would be honoured!!! The bottom line is David Vanns Rudeness instilled doubt in me!!! I liked the car, however the lack of Service, Strange texts and Rudeness were and are unforgivable. He hasn't even had the decency to contact me to make amends, so I stick my my review. Buyer Beware!!!!
Immaculate condition of the Ford Fiesta ST I bought from Shirlton Car Sales. All staff were helpful and friendly and the transaction was easy. Will definitely return for my next car whenever that may be!
Reviewer has confirmed their email address
Phoned up Shirlton Car Sales and spoke to Dave - very easy to deal with. Talked about the vehicle over the phone and agreed to drive down to view it for a possible trade in. Long drive, so wanted to be sure vehicle was as described. Needn't have worried - it was. Good price on the Insignia I bought, and very fair price on the trade in Ford Focus I had. NO fuss - No quibble, just straight forward deal as agreed on the phone. Easy transaction and relaxed atmosphere. They also threw in an extra Reg plate free of charge for my caravan!
Reviewer has confirmed their email address
David from Shirlton Car Sales Ltd in response to Great Service
Thanks very much and happy caravaning.
Hello all at Shirlton Car Sales. I am very pleased with my purchase, Its a great little 4x4. You were very helpful and i will use you again in the future. Thank you. Luay.
Following numerous bad experiences in the past I was quite dubious about purchasing from a garage again, rather than a private sale. Dave and the Team at Shirlton Car Sales blew all of my expectations away, nothing was too big to ask and they went out of their way to ensure I got the car I wanted. Highly recommended!
Dave Vann from Shirlton Car Sales Ltd in response to Hyundai Santa Fe (7 Seater)
Dan, We did encounter some teethers with your Hyundai and we must thank you for been so kind with this review..."when there is a problem, there is a solution". We found the solution and now we are here and both parties happy and glad to have met you. Thanks again.
Best sales company I've ever came across, not like your average sales bloke who's breathing down your neck, top staff.
Dave Vann from Shirlton Car Sales Ltd in response to Brilliant service
Well thanks again. Can't think who this is off but that's very kind and we appreciate your time taken to make a comment.
I was looking for a replacement car for my work and came across Shirlton Cars selling a Chevrolet Cruze Estate. I spoke to David about the car, he was helpful and informative so I arranged to take the train down to buy it. Very impressed with his open and honest approach to the deal. I duly bought the car and it is great. They run a very friendly and professional operation and I fully recommend them.
David Vann from Shirlton Car Sales Ltd in response to Excellent Service
Many thanks Graeme, it was a pleasure. All the best for 2017. We will be looking out for more of those 1.7 cdti's.
Bought a car from here today, great customer service, friendly people, told me everything I needed know about the car. Glad I bought it.
David Vann from Shirlton Car Sales Ltd in response to Great service
Hopefully this is Dawn, thanks again and glad we could sort the payments out for you etc. Enjoy the mpg and £30 road tax !!
This is an excellent car dealership. I found their staff to be very professional, competent and honest. I had the car delivered and I am delighted to say that it was exactly as described by David.. Everyone I dealt with, including the driver Chris, was very polite and helpful. As a result, I would not hesitate to recommend this dealership to anyone. It is definitely one of the best I have ever dealt with over many years.
David Vann from Shirlton Car Sales Ltd in response to Andrew
Andrew, it was a pleasure, shame we did not meet face to face. Enjoy the CLK it's a keeper !
What we do at Shirlton Car Sales
Shirlton Car Sales have been putting customers first for over 25 years and we pride ourselves on offering some of the best quality used cars in Cannock that are sourced by hand from all over the country.
We're located within easy reach of Stafford road and rail links and can easily be found 5 minutes from most main routes.
We Provide:
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 1997
| Excellent | 141 | |
| Very Good | 3 | |
| Average | 0 | |
| Poor | 4 | |
| Terrible | 3 |
Shirlton Car Sales Ltd
Wolverhampton Road
Cannock
Staffordshire
WS11 1AX
| Mon | 10:00 - 17.30 |
| Tue | 10:00 - 17.30 |
| Wed | 10:00 - 17.30 |
| Thu | 10:00 - 17.30 |
| Fri | 10:00 - 17.30 |
| Sat | 10:00 - 16:00 |
| Sun | Closed |
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