My aged parents recently purchased a brand new car. One request was ambient lighting. (Which we now know is an optional extra of only £100 ) but they we told had to add the luxury pack at £1500 to include it.(this then incurred the lizard tax) after taking delivery of car they realised no ambient light. Paid for something they didn’t want and didn’t receive what they asked for !! The dealership had been terrible and not responding. Now dealing with head office. I will continue to post these reviews and will be naming and shaming the sales agent. Offered £250 refund. What a joke! Absolutely disgusting.

Where to start on the utter incompetence of this lot? Sadly we cannot give 0 stars. I have purchased a very expensive Q5 nearly 2 years ago, and only found out 6 weeks ago that Shrewsbury Audi never did the transfer of ownership! I found out the hard way after having the vehicle clamped at a retail park. The chap from the clamping company showed me the evidence that DVLA had no registered keeper for the vehicle since 2019 (so they didn't do it with the previous owner either) and he also explained I was the 7th Audi owner THAT DAY he was clamping, most likely for the same reason. As they never did the transfer, I never received the V11 tax reminder, hence the clamp. And of course after they finally did their job at Audi, DVLA sent me a £473 fine for driving without tax. After driving and never failing to pay my taxes for 20 years, needless to say that I am beyond p**off. After several phone calls and in person meetings with utterly useless staff at Shrewsbury Audi, I have escalated the matter to Audi UK. It has now been 6 weeks since the incident and no resolution in sight. I was not even asking for a silly compensation, but just the money I had to spend because THEY failed to do their basic job. Audi UK seems equally useless at progressing the claim and I have now engaged the Motor Ombudsman. Needless to say that I will return the car at the end of my agreement as this experience is absolutely shocking, particularly when you spend that much money on a vehicle. Moral of the story: avoid at all cost and take your money elsewhere

i had a gearbox oil change on my dsg 2012 a6 approx may 2023. i was told on collection that the box still wasnt right & they would need it back in for further inspection if i wasnt happy with it. it was worse for being there than before it went in. gearbox was very smooth on the road & changed gear as it should however there was like a clutch snatch on pulling off & worse for having oil change.. speculation from others is that it was likely to be an expensive fix .i decicded to sell the car with the fault for £3grand less than its market value 2 weeks ago.i have had a call off the new owner saying its fixed & was very simple at no cost to him. so heres where audi as ended up with me selling the car at 3k less than its worth. when it had the gearbox oil change the clutch adaption should have been reset. it was not done by audi after oil change. this has been done by new owner today & car is now perfect. i,m livid with audi shrewsbury about this , i would not of sold the car if they had done job right & currently using a blulky transit tipper to run around in because i cant find a replacement vehicle i like

My Audi Q2 had a service and MOT on 22nd June and despite two emails from me they've failed to send me a proper invoice and MOT certificate. I've just sent a third enquiry but am not hopeful they will respond. All I received on 22nd June was an email requesting payment of the total amount due and a copy of the service record.

As we are all seeing the planned Central Bank Digital currency and our potential loss of paper money. I have a stance on this and it will be my last service and use of Audi Shrewsbury as I do with any business who refuse cash payments. Wake up Audi and grow some morals for the people! Claire Hughes in the service department was wonderful though.

Thank you Adian and Ryan for for all your help and advice in the purchase of my new Audi A6 especially under these very difficult times . I highly recommend Shrewsbury Audi ,first class service to anyone thinking about purchasing Audi

Rude staff and very poor Technical Support, will never use Shrewsbury Audi again. Now using Chester Audi.

I thought that going to a premium brand would have given me a much better service, but after the initial sale, they have really neglected me. I've heard many similar stories since