Bryan Simpson from Simpson Motors in response to Skoda Fabia

Margaret , Thanks again for your business and taking the time to leave us some feedback its always greatly appreciated. Kind Regards Bryan Simpson

Bryan Simpson from Simpson Motors in response to Bought a car unseen, Would reccomend!

Natalie, Thanks again for your business and feedback, Greatly appreciated. Kind Regards Bryan Simpson

Bryan Simpson from Simpson Motors in response to Bought a car unseen, Would reccomend!

Natalie, Thanks again for your business and feedback, Greatly appreciated. Kind Regards Bryan Simpson

Bryan Simpson from Simpson Motors in response to Promised car, then sold to someone else!

Good Morning Stephen, Its Bryan Simpson emailing you back, Sorry to hear that you are dissapointed with your experience with us. I have discussed the situation with Ricky , Its always a diffucult one for us when there is more than one person who wants to buy the same car, Someone always get let down unfortunatley there is not a way to keep both customers happy as we only have the 1 car. I know you are ofcourse dissapointed but please try to see it from our perspective in a situation like this we need to operate on a first come basis we cannot turn a buyer away who its wanting to go ahead with a purchase and is prepared to pay a deposit to secure the car on the hope that a customer from a previous day comes back. Without a commitment of a deposit being paid all cars are still available for purchase. You can imagine how many people on a daily basis tell us they are coming back and we dont see them again, So we cant be expected to turn other customers away on the hope that you would come back today. Under your own admission Ricky suggested coming in at 9AM to tie the deal up if you wanted to go ahead , I beleive it was roughly 9.20 before you were here which unfortunatley was the window of time where the other customer phoned and paid a deposit to secure the car. If you had been here at 9.00am as suggested the car would have been sold to you. I can assure you there was no intention of lying / misleading you in anyway as ofcourse this would be couter productive on our part as we are here to sell cars not delay the purchase or put people off them. As it stands the deal with yourself actually appealled to us more than the deal we have done as we were keen to have your car as a part exchange giving us replacement stock to sell on again rather than the other customer who doesnt have a car to trade in, However we do not favoritise any customers particular deal over another regardless of if it suits us better than than another and all our customers have the same opportunity to proceed with a purchase if they want to on a first come first serve basis i can guarantee you that you were not personally undervalued as a potential customer in anyway. How would our other customer have felt if we told him that sorry you cant buy the car as someone viewed the car yesterday and they also had a part exchange which we want so we are going to wait and see if they come back in or not before we would sell you the car? Thats not the way it works unfortunatley. Apologies again that you feel dissapointed by the service you recieved , We wish you all the best and hope you manage to find another suitable car. Kind Regards Bryan Simpson

David in response to Spend £15995 on a car but not interested

Don’t believe that and a mark on the head cloth warrants a one star for valeting on a used car? over reaction.

Jamie in response to Spend £15995 on a car but not interested

Noticed this same review on another site no mention of valet just tyre or tyres?.is it a chunk out a tyre? or tyres covered in chunks then as your unverified review would suggest ? (Not helpful).

Bryan Simpson from Simpson Motors in response to Brilliant service

Hannah, Thanks again for your business and taking the time to leave us some feedback, Its appreciated. Kind Regards Bryan

Bryan Simpson from Simpson Motors in response to Very disappointed

Michael , Apologies you have felt let down by the experience you had when you visited us. Unfortunately due to covid restrictions and insurance implications we are unable to offer test drives, Some garages are offering unaccompanied test drives which our insurance does not cover us for, I know some other garages are also offering test drives with member of staff in the car wearing masks, This is something i strongly disagree with as social distancing cannot be maintained whilst in a vehicle with or without masks. This is something as a company i have made the decision not to allow as i will not ask any member of my staff to put themselves at risk for the sake of a test drive or sale of a vehicle. We have had some customers walk away due to no test drives which i can understand but i am prepared to take this loss in exchange for the safety of my staff and customers visiting us, This is our main priority at present due to the ongoing situation. However i agree this could have and should have been explained to you in a better manner than it was upon your visit to us. I did overhear the conversation myself, When you asked for a test drive Graeme was trying to explain that neither he or you should be joining each other in a car during the present circumstances to which to which you responded that you wouldn't buy any car without driving it, To which he responded along the line of "Well we are snookered as it cant be done" i agree this may have came across sarcastic which i apologise for and assure you that was not our intention. We are finding the majority of our customers understand the situation and are impressed with the many changes we have made at the dealership to make it as safe an environment as possible for everyone on site, Albeit inconvenient in some cases but it must be done. I apologise once again and would be happy to welcome you back to the dealership at any time in the future to which we will make sure you are looked after appropriately Kind Regards Bryan Simpson

Bryan Simpson from Simpson Motors in response to Great Service

Claire, Thanks again for your continued business, Great to hear you are enjoying your new car ! Look forward to seeing you again soon. Kind Regards Bryan

Bryan Simpson from Simpson Motors in response to Great dealer

Alan, Thanks again for your business great to hear you've enjoyed your experiece with us both times. Enjoy your car and we look forward to seeing you again soon. Kind Regards Bryan Simpson

Bryan Simpson from Simpson Motors in response to Bought my daughters first car citreon ds

Kerry, Great to hear you enjoyed the experience with us and your Daughter is enjoying her car ! Thanks Again . Kind Regards Bryan Simpson

Bryan Simpson from Simpson Motors in response to Great company

Stephen, Thanks again for your business , Great to hear you are enjoying the car ! All The Best Bryan Simpson