Between myself, my wife and my daughter, we have bought 15 cars in 15 years. We have always dealt with Phil Parry in the sales department and he has always given us great deals and made us feel like important customers. We can't recommend Phil enough.

It such a long story this, ill cut it short. Do not have your car repaired by these people! You have been warned!

Excellent for sales, but after sales very poor. Had multiple Issues with the car I purchased which were fixed under warranty but I have had half the rear windscreen elements fail. This appears to not be a warranty item. Having had the rear screen checked by my local Listers Volkswagen they suggested asking Newport Volkswagen to replace the rear windscreen as a good will gesture as there is no physical damage and the screen is in excellent condition as their technician described it as a defective component rather than failure due to damage or wear and tear. Having called and left 3 messages over a 3 week period with both the sales and service department I called a 4th time and finally got through to Grant the manager who stood his ground and refused as it is not a warranty item. He knew nothing of my message or my issue. There was no offer of good will, any good will gesture or even a simple apologies for the inconvenience caused. Feels like once they have your money they do not care. I hope other peoples experiences are different.

Adam Roberts was very good I got exactly what I asked for . And was a great help . The only downside was I had to wait over 5 months for my car I think that’s a bit too long.